At a Glance
- Tasks: Lead and support a dynamic team while delivering top-notch customer service.
- Company: Join Wenzel’s, a beloved bakery with a rich history since 1975.
- Benefits: Enjoy free meals, discounts, holiday pay, and excellent training opportunities.
- Other info: Flexible working hours and a supportive environment for career growth.
- Why this job: Be part of a growing brand and make a real impact in your community.
- Qualifications: Experience in team leadership and a passion for food and service.
The predicted salary is between 27000 - 27000 € per year.
Wenzel’s was established in 1975 and has since become a favourite for locals in the North-West and Greater London, Bedfordshire, Buckinghamshire, Berkshire, Essex, Hertfordshire and Surrey. We believe in delivering quality products at affordable prices and outstanding customer service. We currently have over 100 shops and are expanding the brand by opening more retail shops. We are looking for exciting new talent with a passion for food and customer service to join our team.
WHAT WE OFFER:
- Free meal provided every shift and 50% off all other food.
- Enrolment to Company Pension Scheme.
- Holiday entitlement of 28 days including bank holidays.
- Day off for your Birthday - paid day off in addition to your holiday entitlement.
- Staff incentives including competitions and bonus schemes.
- Excellent training, including apprenticeship opportunities as well as lots of career progression and development programmes.
- Free employee benefit scheme, offering discounts at almost 1000 online and instore retailers, gyms, restaurants, cinemas, travel and lots more.
- A Wellbeing Centre, helping to create a happier and healthier lifestyle, as well as an employee assistance 24/7 helpline offering free confidential advice and support.
PAY & HOURS:
We offer a competitive pay of £27,000 per annum, and a working week is 39 hours. Although our shops open early, we are open to discussing flexible working hours to accommodate your needs where we can.
JOB ROLE:
As one of our Assistant Shop Managers, it is your responsibility to assist the Shop Manager with leading, training and working alongside our hardworking team, preparing fresh ingredients and producing sandwiches, baguettes and other food products in line with our Company standards, whilst providing excellent customer service and selling high quality fresh food. You will assist the Shop Manager with the day-to-day running of the store, supervising the team and running the shop at various times during the week when the Manager is off, ensuring the growth of the business through increasing sales, controlling costs and delivering profit, whilst also developing and leading the shop team in order to build a loyal customer base. You will also be responsible for running the shop whilst the manager is on annual leave for up to a period of two weeks.
KEY RESPONSIBILITIES:
- Ensuring store schedules and objectives are met by employees, successfully managing and controlling all aspects of the shop.
- Assisting the Shop Manager with training, leading and developing the team.
- Greeting customers and creating an inviting experience.
- Receiving and checking daily deliveries.
- Assisting with the management of branch stock and produce.
- Maintaining shop displays.
- Having excellent knowledge and understanding of products.
- Preparation of food in line with the specification.
- Food and produce quality control.
- Maintaining the highest level of hygiene and food safety standards.
- The ability to work efficiently within a team.
- Cash handling, till operation, and banking.
- Opening or closing the shop when required.
- Running shifts at various times during the week and when the manager is on annual leave.
- Driving sales and minimising wastage.
- Providing great service experiences for your customers.
- Working together and assisting the Shop Manager with leading and training the team as required.
- Achieving consistently high standards.
What are we looking for?
- Experience with team leading or supervising within food service or a retail setting.
- A good communicator with a track record of success in previous roles.
- Able to take responsibility within a fast-paced environment and provide high levels of customer service.
Next Steps:
If you feel you are the right fit for Wenzel’s please click “apply now” to be directed to our recruitment portal. From there please follow the steps as required. Wenzel’s the Bakers is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Assistant Shop Manager in Stevenage employer: Wenzels the Bakers
Wenzel's the Bakers is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With competitive pay, generous benefits including free meals, a comprehensive pension scheme, and extensive training opportunities, Wenzel's fosters a supportive environment for career growth. Join our passionate team in a thriving retail setting where your contributions directly impact customer satisfaction and business success.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager in Stevenage
✨Tip Number 1
Get to know Wenzel’s! Before your interview, check out their social media and website. Familiarising yourself with their products and values will help you connect during the conversation.
✨Tip Number 2
Practice your customer service skills! Since Wenzel’s is all about delivering outstanding service, think of examples from your past experiences where you’ve gone above and beyond for customers.
✨Tip Number 3
Show your passion for food! Whether it’s discussing your favourite dishes or sharing your cooking experiences, let your enthusiasm shine through. Wenzel’s loves team members who are excited about what they do!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details you need about the role and the company there.
We think you need these skills to ace Assistant Shop Manager in Stevenage
Some tips for your application 🫡
Show Your Passion for Food:When writing your application, let us know why you love food and customer service. Share any experiences that highlight your enthusiasm for the industry – it’ll make you stand out!
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Assistant Shop Manager role. Highlight any previous leadership or food service experience to show us you’re the right fit.
Be Personable:We want to see your personality shine through in your application. Use a friendly tone and don’t be afraid to share a bit about yourself – we’re looking for team players who can connect with customers!
Apply Through Our Website:To make things easier for both of us, please apply directly through our recruitment portal. It’s straightforward and ensures your application gets to the right place quickly!
How to prepare for a job interview at Wenzels the Bakers
✨Know Your Stuff
Before the interview, make sure you know Wenzel's inside out. Familiarise yourself with their products, values, and customer service approach. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Leadership Skills
As an Assistant Shop Manager, you'll need to lead a team. Prepare examples from your past experiences where you've successfully managed or trained others. Highlight how you motivated your team and improved performance.
✨Customer Service is Key
Wenzel's prides itself on outstanding customer service. Be ready to discuss how you've handled difficult customer situations in the past. Share specific examples that demonstrate your ability to create a welcoming environment and resolve issues effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows you're engaged and serious about contributing to the shop's success.
