At a Glance
- Tasks: Lead a vibrant team, manage store operations, and ensure top-notch customer service.
- Company: Join Wenzel's, a fun and dynamic bakery with a strong community spirit.
- Benefits: Enjoy free meals, 50% off food, and a generous holiday package including a paid birthday off.
- Other info: Great career progression opportunities and a supportive wellbeing centre for a healthier lifestyle.
- Why this job: Be part of a fast-paced environment where your leadership can shine and make a difference.
- Qualifications: Minimum 2 years in retail or food service, with strong leadership and communication skills.
Wenzel’s The Bakers Shop Manager role:
To find out about Wenzel's please follow the link, you can also find us on Instagram, Facebook and Twitter.
What we offer:
- Free meal provided every shift and 50% off all other food.
- Enrolment to company pension scheme
- Holiday entitlement of 28 days including bank holidays.
- Day off for your Birthday - paid day off in addition to your holiday entitlement.
- Staff incentives including competitions and bonus schemes
- Excellent training, including apprenticeship opportunities as well as lots of career progression and development programmes.
- Free employee benefit scheme, offering discounts at almost 1000 online and instore retailers, gyms, restaurants, cinemas travel and lots more
- A Wellbeing Centre, helping to create a happier and healthier lifestyle, as well as an employee assistance 24/7 helpline offering free confidential advice and support
Pay & Hours:
We offer a competitive pay of £28,000 to £33,000 depending on experience and a working week is 42 hours over 5 days a week, Monday to Sunday.
About You:
As a Senior Shop Manager for Wenzel's, you will be the spine and structure of your store, will be somebody who has a minimum of 2 years food to go/retail experience, able to motivate and lead a team and be an excellent communicator.
- You will be the one to ensure smooth running of the store to maximize sales and minimize costs whilst reaching your KPI targets.
- Enable to lead, train, develop and motivate a team with a hands-on approach
- Thrive in a fast-paced environment
- Eager for career progression and wants to succeed
- Motivating, inspiring and to be able to lead by example.
As a Shop Manager you will be responsible for:
- Successfully managing and controlling your own shop.
- Training and development of team members to a high level in your own store and local stores when needed.
- Recruitment - Interviewing and hiring for your own store but also for local stores in you division when needed.
- Being the point of contact for local shops when their shop manager is on holiday.
- Food production quality.
- Exceeding shop performance and KPI's - This will include sales, wastage %, Wage ratio, staff retention and average spend.
- Ensure the store is clean, organised and welcoming for customers.
- Monitoring Food safety standards.
- Ensuring high standards of customer service.
Next Steps:
If you feel you are the right fit for Wenzel’s please click “apply now” to be directed to our recruitment portal. From there please follow the steps as required.
Wenzel’s the Bakers is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
REF: WENMGT
Shop Manager NORTHOLT employer: Wenzel's The Bakers
Wenzel’s the Bakers is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. With benefits like free meals, generous holiday entitlement, and comprehensive training programmes, we empower our Sales Assistants to thrive in a supportive environment while enjoying competitive pay and flexible working hours. Join us in delivering outstanding customer service and be part of a growing team that values your passion for food and community.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager NORTHOLT
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Wenzel's The Bakers, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Wenzel's The Bakers!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Wenzel's The Bakers, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Wenzel's The Bakers and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Wenzel's The Bakers that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Wenzel's The Bakers
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
