At a Glance
- Tasks: Supervise a vibrant team, prepare fresh food, and deliver outstanding customer service.
- Company: Join Wenzel's, a beloved bakery with over 100 shops across the UK.
- Benefits: Enjoy free meals, 50% off food, and 28 days holiday including your birthday.
- Other info: Flexible working hours and excellent career progression opportunities await you.
- Why this job: Be part of a growing brand and make a real impact in your community.
- Qualifications: Previous retail or customer service experience at a supervisory level is required.
The predicted salary is between 25000 - 27000 € per year.
Wenzel’s was established in 1975 and has since become a favourite for locals in the North-West and Greater London, Bedfordshire, Buckinghamshire, Berkshire, Essex, Hertfordshire, Hampshire and Surrey. We believe in delivering quality products at affordable prices and of course delivering them with outstanding customer service. We currently have over 100 shops and are expanding the brand by opening more of our retail shops. We are looking for exciting new talent with a passion for food and customer service to join our team. There is now an exciting opportunity to come and join the team as one of our Shop Supervisors.
What We Offer
- Free meal provided every shift and 50% off all other food.
- Enrolment to company pension scheme.
- Holiday entitlement of 28 days including bank holidays.
- Day off for your Birthday - paid day off in addition to your holiday entitlement.
- Staff incentives including competitions and bonus schemes.
- Excellent training, including apprenticeship opportunities as well as lots of career progression and development programmes.
- Free employee benefit scheme, offering discounts at almost 1000 online and instore retailers, gyms, restaurants, cinemas travel and lots more.
- A Wellbeing Centre, helping to create a happier and healthier lifestyle, as well as an employee assistance 24/7 helpline offering free confidential advice and support.
Pay & Hours
We offer our Shop Supervisors a rate of £12.71 and a working week is 39 hours over 5 days a week, Monday to Sunday. Although our shops open early, and we do have set shifts within our Shops, we are open to discussing flexible working hours to accommodate your needs where we can.
Job Role
As one of our Supervisors you will have the chance to work alongside our hardworking team preparing fresh ingredients and producing sandwiches, baguettes and other food products in line with our Company standards, whilst providing excellent customer service and selling high quality fresh food. The successful candidate will be trained to Wenzel’s Company standards and be eligible for future progression. A supervisor will be responsible for assisting the Shop Manager with the day to day running of the store and supervising the team, ensuring the growth of the business through increasing sales, controlling costs and delivering profit, whilst also developing and leading the shop team in order to build a loyal customer base.
Key Responsibilities
- Greet customers and create an inviting experience.
- Receive and check daily deliveries.
- Assisting with the management of branch stock and produce.
- Maintaining shop displays.
- Have excellent knowledge and understanding of products.
- Preparation of food in line with the specification.
- Food and produce quality control.
- Maintaining the highest level of hygiene, cleanliness and food safety standards.
- The ability to work efficiently within a team.
- Cash handling, and till operation.
- Opening or closing the shop when required.
- Running shifts at various times during the week.
- Driving sales and minimising wastage.
Previous experience in a retail or customer service environment at supervisory level is required. Experience working in food production would be advantageous but not essential as full ongoing training will be provided.
Equal Opportunities Employment Statement
Wenzel’s the Bakers is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Shop Supervisor - Crouch End - Full Time/Fully flexible employer: Wenzel's the Bakers Ltd.
Wenzel's is an exceptional employer that prioritises the well-being and development of its team members. With a strong focus on quality products and outstanding customer service, employees enjoy benefits such as free meals, generous holiday entitlement, and access to a Wellbeing Centre. The company fosters a supportive work culture with excellent training and career progression opportunities, making it an ideal place for those passionate about food and customer service to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Supervisor - Crouch End - Full Time/Fully flexible
✨Tip Number 1
Get to know Wenzel's! Before your interview, dive into their history and values. Understanding what makes them tick will help you connect during the chat and show you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating an inviting experience for customers, think of examples from your past where you've gone above and beyond. Share these stories to highlight your passion for great service.
✨Tip Number 3
Be ready to discuss teamwork! As a Shop Supervisor, you'll be leading a team, so come prepared with examples of how you've successfully worked with others in the past. Show us that you can motivate and inspire your colleagues!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Wenzel's family. Don’t miss out on this opportunity to shine!
We think you need these skills to ace Shop Supervisor - Crouch End - Full Time/Fully flexible
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food and customer service shine through! We want to see that you’re excited about joining our team and contributing to the Wenzel’s experience.
Tailor Your CV:Make sure your CV is tailored to the Shop Supervisor role. Highlight any relevant experience in retail or supervisory positions, and don’t forget to mention your skills in managing a team and delivering excellent customer service.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and make it easy for us to see why you’d be a great fit for the role. Avoid jargon and focus on what makes you stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wenzel's the Bakers Ltd.
✨Know Your Stuff
Familiarise yourself with Wenzel's products and values. Understand their commitment to quality and customer service, as this will help you demonstrate your passion for food and how you can contribute to the team.
✨Showcase Your Leadership Skills
As a Shop Supervisor, you'll be leading a team. Prepare examples of how you've successfully managed or motivated a team in the past. Highlight any experience you have in driving sales or improving customer satisfaction.
✨Be Ready for Practical Questions
Expect questions about food safety, hygiene standards, and stock management. Brush up on these topics so you can confidently discuss how you would maintain high standards in the shop.
✨Bring Your Enthusiasm
Wenzel's is looking for someone with a passion for food and customer service. Let your enthusiasm shine through during the interview. Share why you love working in a retail environment and how you can create an inviting experience for customers.
