At a Glance
- Tasks: Supervise a team, prepare fresh food, and deliver excellent customer service.
- Company: Join Wenzel’s, a beloved bakery expanding across the UK.
- Benefits: Free meals, 50% off food, pension scheme, and 28 days holiday.
- Other info: Flexible working hours and excellent training opportunities available.
- Why this job: Be part of a fun team and grow your career in a vibrant environment.
- Qualifications: Retail or customer service experience at a supervisory level is required.
The predicted salary is between 25000 - 27000 £ per year.
Wenzel’s was established in 1975 and has since become a favourite for locals in the North‑West and Greater London, Bedfordshire, Buckinghamshire, Berkshire, Essex, Hertfordshire, Hampshire and Surrey. We believe in delivering quality products at affordable prices and with outstanding customer service. We currently have over 100 shops and are expanding the brand by opening more retail shops. We are looking for exciting new talent with a passion for food and customer service to join our team.
What we offer
- Free meal provided every shift and 50% off all other food.
- Enrolment to company pension scheme.
- Holiday entitlement of 28 days including bank holidays.
- Day off for your Birthday – paid day off in addition to your holiday entitlement.
- Staff incentives including competitions and bonus schemes.
- Excellent training, including apprenticeship opportunities as well as lots of career progression and development programmes.
- Free employee benefit scheme, offering discounts at almost 1000 online and in‑store retailers, gyms, restaurants, cinemas, travel and lots more.
- A Wellbeing Centre, helping to create a happier and healthier lifestyle, as well as an employee assistance 24/7 helpline offering free confidential advice and support.
Pay & Hours
We offer our Shop Supervisors a rate of £12.71 per hour and a working week of 39 hours over 5 days a week, Monday to Sunday. Although our shops open early and we have set shifts within our shops, we are open to discussing flexible working hours to accommodate your needs where we can.
Job Role
As one of our Supervisors you will have the chance to work alongside our hardworking team preparing fresh ingredients and producing sandwiches, baguettes and other food products in line with our Company standards, whilst providing excellent customer service and selling high quality fresh food. The successful candidate will be trained to Wenzel’s Company standards and be eligible for future progression.
A supervisor will be responsible for assisting the Shop Manager with the day‑to‑day running of the store and supervising the team, ensuring the growth of the business through increasing sales, controlling costs and delivering profit, whilst also developing and leading the shop team in order to build a loyal customer base.
Key Responsibilities
- Greet customers and create an inviting experience.
- Receive and check daily deliveries.
- Assist with the management of branch stock and produce.
- Maintain shop displays.
- Have excellent knowledge and understanding of products.
- Preparation of food in line with the specification.
- Food and produce quality control.
- Maintain the highest level of hygiene, cleanliness and food safety standards.
- Work efficiently within a team.
- Cash handling and till operation.
- Open or close the shop when required.
- Run shifts at various times during the week.
- Drive sales and minimise wastage.
- Previous experience in a retail or customer service environment at supervisory level is required.
- Experience working in food production would be advantageous but not essential as full ongoing training will be provided.
Next Steps
If you feel you are the right fit for Wenzel’s please click “apply now” to be directed to our recruitment portal. From there please follow the steps as required.
Wenzel’s the Bakers is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Shop Supervisor - Reading employer: Wenzel's the Bakers Ltd.
Wenzel’s is an exceptional employer, offering a vibrant work culture where passion for food and customer service thrives. With generous benefits such as free meals, a comprehensive pension scheme, and extensive training opportunities, employees can enjoy a fulfilling career while contributing to a beloved local brand in Reading. The company prioritises employee wellbeing and growth, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Supervisor - Reading
✨Tip Number 1
Get to know Wenzel’s! Familiarise yourself with our products and values. When you walk into that interview, show us your passion for food and customer service. It’ll make a great impression!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience and how it aligns with the Shop Supervisor role.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions count, and we want to see that you take pride in your appearance, just like we do with our shops.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Shop Supervisor - Reading
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let us know why you love food and customer service! Share any experiences that highlight your enthusiasm for working in a bakery or food environment.
Tailor Your Application:Make sure to customise your application to fit the Shop Supervisor role. Highlight your supervisory experience and how it aligns with our values at Wenzel’s. We want to see how you can contribute to our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to apply through our recruitment portal! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Wenzel's the Bakers Ltd.
✨Know Your Stuff
Familiarise yourself with Wenzel’s products and values. Understand what makes their food special and how they prioritise customer service. This knowledge will help you answer questions confidently and show your passion for the brand.
✨Showcase Your Leadership Skills
As a Shop Supervisor, you'll be leading a team. Prepare examples of how you've successfully managed or motivated a team in the past. Highlight your ability to drive sales and maintain high standards, as these are key responsibilities in the role.
✨Practice Customer Interaction Scenarios
Think about how you would greet customers and handle various situations, like complaints or special requests. Practising these scenarios can help you demonstrate your customer service skills during the interview, which is crucial for Wenzel’s.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. Inquire about training opportunities, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
