At a Glance
- Tasks: Be the friendly face of our GP practice, helping patients with enquiries and appointments.
- Company: Join a supportive, patient-focused GP practice dedicated to community healthcare.
- Benefits: Full training provided, career development opportunities, and a welcoming team environment.
- Other info: Dynamic role with a focus on teamwork and continuous improvement.
- Why this job: Make a real difference in people's lives while gaining valuable experience in healthcare.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 37000 - 44000 £ per year.
We are seeking a friendly, organised, and motivated Receptionist to join our busy GP practice.
As the first point of contact for patients, you will play a key role in delivering excellent customer service and ensuring patients receive the support and care they need.
The role requires excellent communication skills, attention to detail, and the ability to remain calm and courteous under pressure.
Previous reception or customer service experience is desirable, and experience within a healthcare setting would be advantageous, although full training will be provided.
Main duties of the job
As a GP Receptionist, you will be the first point of contact for patients and visitors to the practice, providing a professional, welcoming, and efficient service.
You will be responsible for handling patient enquiries, booking and managing appointments, processing repeat prescription requests, and maintaining accurate patient records.
The role includes answering telephone calls, responding to patient queries, directing patients to the appropriate healthcare professional or service, and supporting the smooth day-to-day operation of the practice.
You will work closely with GPs, nurses, and administrative staff to ensure a high standard of patient care and excellent customer service.
About us
We are a friendly, patient-focused GP practice committed to delivering high-quality primary care services to our local community.
Our dedicated multidisciplinary team works collaboratively to provide safe, effective, and compassionate healthcare to a diverse patient population.
We pride ourselves on creating a welcoming environment for both patients and staff, fostering a culture of teamwork, respect, and continuous improvement.
The practice offers a wide range of healthcare services and is committed to supporting staff development and wellbeing.
Job responsibilities
To provide a professional, efficient, and friendly reception and administrative service to patients, doctors, nurses, and other members of the practice team.
The post holder will act as the first point of contact for patients and visitors, ensuring a high standard of customer service while supporting the smooth day-to-day running of the practice.
- Reception Duties
- Welcome patients and visitors, ensuring a courteous and professional service at all times.
- Manage appointment bookings, cancellations, and amendments using the practice clinical system.
- Answer incoming telephone calls promptly and direct enquiries appropriately.
- Signpost patients to the most suitable service in line with practice protocols.
- Deal with general enquiries from patients, healthcare professionals, and external organisations.
Qualifications
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Ability to work effectively in a busy and sometimes demanding environment.
- Good organisational skills with the ability to prioritise workload and multitask.
- Ability to remain calm, professional, and courteous under pressure.
- Good IT skills, including the use of Microsoft Office applications (Word, Outlook, Excel).
- Ability to work independently and as part of a team.
- #J-18808-Ljbffr
Contact Details:
Wentworth Medical Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wentworth Medical Practice. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wentworth Medical Practice before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wentworth Medical Practice:Your cover letter is your chance to shine! Tell us why you want to work at Wentworth Medical Practice specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wentworth Medical Practice!
How to prepare for a job interview at Wentworth Medical Practice
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
