Medical Assistant, Family Medicine Prompt Care - Dover

We are looking for an experienced Medical Assistant (MA) to cover shifts as needed for call outs, vacancies, and vacations. As true partners to our nurses and providers, our Medical Assistants have the opportunity to work autonomously to the top of their education and certification levels while functioning as part of a collaborative team. While we strive to keep employees in their assigned practices and locations, there may be occasions to float to other departments within the WHP system during staffing shortages or extenuating circumstances to ensure adequate coverage and support. The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the supervision of healthcare providers.

Key responsibilities include:

• Taking vital signs, documenting patient information, scheduling appointments, managing patient flow, and interacting directly with patients to ensure comfort and address concerns.
• Collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.
• Assist junior Medical Assistants with daily questions and responsibilities, supporting their onboarding and ongoing training.
• Show patients to examination rooms, prepare necessary equipment, and interview patients to obtain medical information, measure vital signs, weight, and height, and record data in medical records.
• Explain treatment procedures, medications, diets, and physician instructions to patients, and organize educational materials to reinforce patient understanding.
• Perform general office duties such as answering phones, taking dictation, and completing insurance forms, acting as a liaison with other departments and advocating for patients with a positive customer service approach.
• Collect blood, tissue, or other laboratory specimens, log them, and prepare for testing; perform phlebotomy if competent.
• Maintain inventory of immunizations and check expiration dates.
• Administer immunizations (as applicable), requiring certification or three years of experience, under supervision of a provider.
• Contribute to departmental quality initiatives, such as ensuring two patient identifiers and proper hand hygiene.

Education: High School Diploma or Equivalent required; Associate's Degree in Medical Assisting preferred.

Licenses and Credentials: Basic Life Support (BLS) Certification – preferred from various issuers. Certified Medical Assistant (CMA) – preferred from various certifying bodies.

Experience: 1-2 years of direct MA experience or medical field work required.

Knowledge, Skills, and Abilities:

• Strong interpersonal and communication skills.
• Ability to prioritize tasks in busy environments.
• Accuracy and attention to detail.
• Knowledge of privacy and confidentiality regulations.
• Ability to take vital signs and collect specimens.
• Knowledge of medical terminology, procedures, and protocols.
• Proficiency with EHR systems and medical office software.
• Logical reasoning and problem-solving skills.
• Effective time management.

Strongly Preferred: Medical Assistant course, diploma, or at least 1 year of professional experience. National MA Certification (AAMA, AMT, NHA, or NCCT). Experience with Epic software.