At a Glance
- Tasks: Assist in retail operations, provide top-notch customer service, and manage stock control.
- Company: Join the prestigious Wentworth Club, a luxury golf and country club.
- Benefits: Enjoy competitive pay, pension scheme, employee meals, and gym membership.
- Other info: Flexible working hours with opportunities for professional development and discounts.
- Why this job: Be part of an elite team and share your passion for golf with customers.
- Qualifications: Retail experience and a strong interest in golf are preferred.
The predicted salary is between 18900 - 23100 £ per year.
Wentworth Club is one of the world’s finest private members Golf and Country Clubs, famous for its outstanding three Championship golf courses, in addition to a luxury Tennis & Health Club.
The Club is surrounded and entwined within the Wentworth Estate, one of the most prestigious private estates in the London suburbs where many of the world’s premier golfers have their home.
An exciting opportunity has arisen for a Pro Shop Assistant in our Club Pro Shop.
Within a cohesive team of retail professionals, you’ll work executing day-to-day retail processes and procedures, including stock control, customer service, sales, and visual merchandising.
As a Pro Shop Assistant, you’ll provide exceptional and personalised customer service, ensuring the Shop and merchandise are presented to the highest standards.
Ideally, you’ll be an enthusiastic golfer with a demonstrable working knowledge of retail.
This is a permanent, full-time position.
Working routine would typically be 40 hours per week (5 out of 7 days per week) and will include working weekends and bank holidays.
Key activities include
- Being customer facing as much as possible, providing impeccable customer service and product knowledge to our members and customers.
- Making a proportionate contribution to sales and making retail recommendations of best practice.
- Processing customer orders using CRM tools – ensuring professional, timely and accurate communication with members.
- Placing orders for customers and supporting stock control / audits.
Knowledge, Skills, Experience and Personal Attributes
- Experience of retail operations (preferably in golf merchandise)
- A strong interest in golf is desirable – the job holder will be expected to converse with and provide recommendations to customers.
- Competent in using Microsoft 365, Excel to an intermediate level.
- Strong verbal and written communication skills, with ability to create a positive and innovative atmosphere.
- Ability to communicate effectively and efficiently at a level that is understood.
- Naturally confident with an ability to appraise a situation and adapt to the needs for positive outcomes.
- Creative, with the determination to convince others in sharing ideas and creating options to challenging situations.
- High attention to detail with a systematic approach in delivering efficient retail services.
- Company Bonus Scheme
- Company Pension Scheme with Standard Life
- Enhanced Company Sick Pay, Maternity and Paternity
- Employee meals provided
- Corporate Gym and Spa Membership at the Berystede Hotel
- Birthday leave – 1-day paid time off
- Our exclusive Employee Engagement platform offers discounts at over 800 retailers, well-being centre, and much more. Comprehensive online courses and apprenticeships available
- #J-18808-Ljbffr
Retail Assistant employer: Wentworth Club
Wentworth Club is an exceptional employer, offering a vibrant work culture within one of the world's premier golf and country clubs. Employees benefit from a comprehensive bonus scheme, enhanced sick pay, and access to corporate gym and spa memberships, alongside opportunities for personal growth through online courses and apprenticeships. With a focus on teamwork and customer service, this role not only allows you to engage with fellow golf enthusiasts but also provides a rewarding environment where your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Wentworth Club, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Wentworth Club!
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Wentworth Club, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Wentworth Club and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Wentworth Club that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Wentworth Club
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
