At a Glance
- Tasks: Welcome Members and Guests, manage bookings, and ensure exceptional service at Wentworth Club.
- Company: Wentworth Club, a prestigious Golf and Country Club in London.
- Benefits: Pension scheme, enhanced sick pay, employee meals, gym membership, and birthday leave.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Join a luxury environment and make lasting impressions on Members and Guests.
- Qualifications: Experience in guest services, strong communication skills, and attention to detail.
The predicted salary is between 24000 - 30000 € per year.
Wentworth Club is one of the world’s finest private members Golf and Country Clubs, famous for its outstanding three Championship golf courses, in addition to a luxury Tennis & Health Club. The Club is surrounded and entwined within the Wentworth Estate, one of the most prestigious private estates in the London suburbs where many of the world’s premier golfers have their home.
As Member Services Assistant at Wentworth Club, you are responsible for providing an exceptional first impression to our Members and Guests. You will work in rotation on the Clubhouse Reception and Switchboard Service, delivering outstanding service to our Members and Guests during both their pre-arrival and arrival experience.
Key Areas of Activity- Meet & greet every Member and Guest who arrives at/passes through the Clubhouse, engaging, building rapport, and assisting them with any queries they may have.
- When working on Clubhouse Reception, you will be responsible for welcoming our Members and Guests staying with us in our hotel, checking them in & out, and ensuring all Members and Guests staying with us are informed of the facilities at Wentworth Club.
- Manage booking enquiries via phone, email and messaging service when working on Switchboard, ensuring a seamless pre-arrival experience.
- Ensure any Member complaints are handled with the utmost urgency, care and attention and are responded to by the required person within 24 hours.
- Knowledgeable of the Club Rules, operation, events, and all available facilities at Wentworth Club, using the Member Services shared drive to obtain all information.
- Follow all financial procedures, ensuring all transactions are completed accurately.
- Follow all departmental SOPs and Service Standards, presenting yourself to the highest standard every day and extending these standards to your workstation.
- Experience working within a Guest Experience role, ideally within Luxury Hospitality or a Members Club environment.
- Strong communication skills – in person, on the phone, and written.
- Organised with strong attention to detail.
- Confident, kind, and approachable.
- Ability to work independently and use initiative whilst being a strong team player.
- Ability to remain calm under pressure.
- Ability to work unsocial hours from time to time, when needed by the business.
As an equal opportunities' employer, Wentworth Club is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Wentworth Club.
Benefits- Company pension scheme with Standard Life.
- Enhanced company sick pay, maternity, and paternity leave.
- Employee meals provided.
- Corporate gym and spa membership (off-site).
- Birthday leave: one day paid time off.
- Our exclusive Employee Engagement platform offers discounts at over 800 retailers, a well-being centre and much more.
- Comprehensive online courses and apprenticeships available.
Receptionist employer: Wentworth Club
Wentworth Club is an exceptional employer, offering a unique opportunity to work in one of the world's finest private members' Golf and Country Clubs. With a strong focus on employee well-being, we provide comprehensive benefits including enhanced sick pay, corporate gym membership, and birthday leave, all within a supportive and inclusive work culture that values diversity. Our commitment to professional growth is evident through access to online courses and apprenticeships, making Wentworth Club an ideal place for those seeking meaningful and rewarding employment in luxury hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
First impressions matter, so when you get that interview, make sure to arrive early and dress smartly. A confident smile and a friendly greeting can set the tone for the whole meeting!
✨Tip Number 2
Do your homework on Wentworth Club! Knowing about their facilities and recent events will show you're genuinely interested and ready to engage with Members and Guests.
✨Tip Number 3
Practice your communication skills! Whether it's in person or over the phone, being clear and approachable is key. Role-play with a friend to nail those tricky questions.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the club. A friendly tone can go a long way in making a great first impression.
Tailor Your Application:Make sure to tailor your application specifically for the Member Services Assistant role at Wentworth Club. Highlight your relevant experience in guest services and any luxury hospitality roles you've had. This shows us that you understand what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we appreciate strong communication skills, so show us you can convey your thoughts effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Wentworth Club and what we stand for.
How to prepare for a job interview at Wentworth Club
✨Know the Club Inside Out
Before your interview, make sure you research Wentworth Club thoroughly. Familiarise yourself with its history, facilities, and any recent events. This knowledge will not only impress your interviewers but also help you answer questions confidently.
✨Practice Your People Skills
As a Receptionist, you'll be the first point of contact for Members and Guests. Practice your greeting and rapport-building skills with friends or family. Role-playing different scenarios can help you feel more comfortable and prepared to handle various situations during the interview.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss how you've handled complaints or difficult situations in the past. Think of specific examples where you demonstrated urgency and care. This will show that you can remain calm under pressure and are committed to providing exceptional service.
✨Dress to Impress
First impressions matter, especially in a luxury environment like Wentworth Club. Dress smartly and professionally for your interview. This shows that you understand the importance of presentation and are serious about the role.
