At a Glance
- Tasks: Deliver exceptional service to Members and Guests at a prestigious Golf and Country Club.
- Company: Wentworth Club, renowned for its luxury facilities and outstanding golf courses.
- Benefits: Enjoy discounts on food, spa services, and gym memberships, plus health insurance and a pension scheme.
- Other info: Flexible hours and opportunities for personal growth in a luxurious environment.
- Why this job: Join a dynamic team and create memorable experiences for our exclusive Members and Guests.
- Qualifications: Experience in guest services, strong communication skills, and a passion for hospitality.
The predicted salary is between 18900 - 23100 £ per year.
Wentworth Club is one of the world’s finest private members Golf and Country Clubs, famous for its outstanding three Championship golf courses, in addition to a luxury Tennis & Health Club.
The Club is surrounded and entwined within the Wentworth Estate, one of the most prestigious private estates in the London suburbs where many of the world’s premier golfers have their home.
As Member Services Assistant at Wentworth Club, you are responsible for providing an exceptional first impression to our Members and Guests.
You will work in rotation on the Clubhouse Reception and Switchboard Service, delivering outstanding service to our Members and Guests during both their pre-arrival and arrival experience.
- KEY AREAS OF ACTIVITY
- Deliver exceptional customer service to our Members and Guests.
- Meet & greet every Member and Guest who arrives at/passes through the Clubhouse, engaging and building rapport with them and assisting them with any queries they may have.
- When working on Clubhouse Reception, you will be responsible for welcoming our Members and Guests staying with us in our hotel, checking them in & out, and ensuring all Members and Guests staying with us are informed of the facilities at Wentworth Club.
- Manage booking enquiries via phone, email and messaging service when working on Switchboard, ensuring a seamless pre-arrival experience.
- Ensure all front of house areas at the Clubhouse are maintained to the highest standards.
- Ensure any Member complaints are handled with the utmost urgency, care and attention and are responded to by the required person within 24 hours.
- Knowledgeable of the Club Rules, operation, events, and all available facilities at Wentworth Club, using the Member Services shared drive to obtain all information.
- Follow all financial procedures, ensuring all transactions are completed accurately.
- Follow all departmental SOPs and Service Standards.
- Follow all Uniform & Grooming standards, presenting yourself to the highest standard every day and extending these standards to your workstation.
- Ensure all Member Services checklists are completed during your shift.
- Communicate and build strong working relationships with all colleagues and departments at Wentworth.
- Ensure health & safety requirements are followed to ensure the safety of the team and our Members.
- KEY KNOWLEDGE, SKILLS & EXPERIENCE
- Experience working within a Guest Experience role, ideally within Luxury Hospitality or a Members Club environment
- Strong communication skills – in person, on the phone, and written
- Organised with strong attention to detail
- IT proficient, with knowledge of Leisure or Hospitality booking systems such as Whoosh, Jonas, JAM or Pacesetter desirable.
- PERSONNEL RESPONSIBILITIES
- Confident, kind, and approachable
- Ability to communicate effectively with people of all backgrounds
- Ability to work independently and use initiative whilst being a strong team player
- Flexible and adaptable to the changing demands of the business
- Proactive with an excellent work ethic
- Smart, presentable, and takes pride in their appearance and their work
- Ability to remain calm under pressure
- Ability to work unsocial hours from time to time, when needed by the business
- Use of Golf and Tennis Facilities
- 40% discount on all food items in the Tennis & Health Club Café and the Wentworth Dining Restaurant
- 20% discount in the Spa and Pro Shop
- Discount on wine and alcohol
- Corporate Gym and Spa Membership at the Berystede Hotel
- Enhanced Company Sick Pay
- Cash Plan with WPA
- Private Health Insurance for HOD level and above with Vitality Health
- Company Bonus Scheme
- Company Pension Scheme with Standard Life
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Member Services Assistant employer: Wentworth Club
Wentworth Club is an exceptional employer, offering a vibrant work culture within one of the world's premier golf and country clubs. Employees benefit from a comprehensive bonus scheme, enhanced sick pay, and access to corporate gym and spa memberships, alongside opportunities for personal growth through online courses and apprenticeships. With a focus on teamwork and customer service, this role not only allows you to engage with fellow golf enthusiasts but also provides a rewarding environment where your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Member Services Assistant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Wentworth Club. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Wentworth Club
Don't be shy about reaching out to Wentworth Club directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Member Services Assistant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Wentworth Club and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Wentworth Club
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
