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- Tasks: Deliver exceptional service in a luxury café environment and ensure member satisfaction.
- Company: Join the prestigious Wentworth Club, renowned for its elite golf and health facilities.
- Benefits: Enjoy competitive pay, employee meals, gym membership, and birthday leave.
- Why this job: Be part of a dynamic team and create memorable experiences for members and guests.
- Qualifications: Experience in a similar role is preferred; excellent communication skills are essential.
- Other info: Diverse and inclusive workplace with opportunities for personal growth and development.
The predicted salary is between 20400 - 30600 £ per year.
Wentworth Club is one of the world’s finest private members Golf and Country Clubs, famous for its outstanding three Championship golf courses, in addition to a luxury Tennis & Health Club. The Club is surrounded and entwined within the Wentworth Estate, one of the most prestigious private estates in the London suburbs where many of the world’s premier golfers have their home.
As a Food and Beverage Assistant, you will be working in the Tennis & Health Cafe. You will be responsible for ensuring our Members receive a warm and friendly welcome and any queries are dealt with in an efficient and professional manner. You will be expected to deliver exceptional service to both Club Members and Guests alike, keeping good cleanliness, and health & safety at the front of all you do.
We will rely on you to WOW our Members and make them feel special by delivering exceptional service and being a great team player. As a Food and Beverage Assistant, you will be responsible for daily food service, under the guidance of our Food and Beverage Outlet Manager
40 hours per week, flexible working pattern, salary plus gratuities.
Key Areas of Activity
- Ensure excellent knowledge of all menu offerings and be able to deliver and provide all Members and Guests with exceptional service.
- Always deal with the Members and Guests in a polite, pleasant, and professional manner.
- Ensure that you constantly present yourself on time and are correctly dressed for duty.
- Carry out any reasonable request, as made by management.
- Ensure that all services areas are ready for operation at the correct time.
- Constant overview of the daily operation to include, but not limited to, cleanliness, food and beverage product, service delivery, clearing tables, and sufficient mise-en-place.
- Resolve any complaints in a polite and professional manner and ensure that the Outlet manager is notified.
- Attend pre-shift, department, and general meetings, as required.
- Attend any training sessions as judged reasonably necessary by management
Key Knowledge, Skills & Experience
- Ideal candidates should have a stable background and positive references.
- Ideally experienced in a similar position within a luxury 5-star environment is desirable.
- Excellent personal presentation with a warm and welcoming personality.
- A confident & dynamic public speaker, able to communicate and interact effectively with all levels of an organization.
- Enthusiastic and positive personality with ability to build trusting relationships with others.
- Must be able to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
- Ability to focus and maintain attention to performance of tasks and to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions.
- Ability to express or exchange ideas by means of the spoken word; Must be able to verbally convey detailed instructions to employees or guests.
- Ability to be resourceful, creative and maintain flexibility.
- Ability to maintain excellent relations with staff and always maintain colleague and guest confidentiality.
- Ability to lead by example.
As an equal opportunities\’ employer, Wentworth Club is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Wentworth Club.
BENEFITS
- Company pension scheme with Standard Life.
- Enhanced company sick pay, maternity, and paternity leave.
- Employee meals provided.
- Corporate gym and spa membership (off-site).
- Birthday leave: one day paid time off.
- Our exclusive Employee Engagement platform offers discounts at over 800 retailers, a well-being centre and much more.
- Comprehensive online courses and apprenticeships available.
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Café Waiter employer: Wentworth Club Ltd
Contact Detail:
Wentworth Club Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Café Waiter
✨Tip Number 1
Get to know the Wentworth Club inside out! Familiarise yourself with their menu offerings and the club's vibe. This way, when you chat with them, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members and guests, being able to express yourself clearly and warmly is key. Try role-playing with a friend to boost your confidence.
✨Tip Number 3
Dress to impress! Make sure you present yourself well and arrive on time. First impressions matter, especially in a luxury environment like Wentworth Club.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Café Waiter
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the club. A warm and welcoming tone can go a long way in making a great first impression.
Tailor Your Experience: Make sure to highlight any relevant experience you have in food and beverage service, especially in luxury environments. We love candidates who can demonstrate their ability to deliver exceptional service, so share specific examples of how you've wowed customers in the past!
Be Professional Yet Approachable: While we want to see your friendly side, it’s also important to maintain a professional tone in your application. Use clear and concise language, and make sure to proofread for any typos or errors. This shows us that you pay attention to detail, which is key in our line of work.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll find all the information you need right there. Plus, it helps us keep track of your application more efficiently!
How to prepare for a job interview at Wentworth Club Ltd
✨Know the Menu Inside Out
Before your interview, make sure you familiarise yourself with the café's menu offerings. Being able to discuss the dishes confidently will show that you're genuinely interested in the role and ready to provide exceptional service.
✨Show Off Your People Skills
Since this role is all about delivering a warm and friendly welcome, practice your communication skills. Think of examples where you've successfully interacted with customers or resolved complaints, as this will demonstrate your ability to handle various situations professionally.
✨Dress to Impress
Presentation matters in a luxury environment like Wentworth Club. Make sure you arrive at the interview looking polished and professional. This not only reflects your understanding of the club's standards but also sets a positive tone for your potential future interactions with members.
✨Be Ready to Adapt
The job requires flexibility and the ability to switch tasks seamlessly. Prepare to discuss how you've managed multiple responsibilities in previous roles. Highlighting your adaptability will reassure the interviewers that you can handle the dynamic nature of the café environment.
