At a Glance
- Tasks: Welcome members and guests, ensuring a five-star experience at our luxury club.
- Company: Wentworth Club, a prestigious golf and country club in London.
- Benefits: Company bonus scheme, pension, enhanced sick pay, and corporate gym membership.
- Other info: Enjoy birthday leave and access to discounts at over 800 retailers.
- Why this job: Join a dynamic team and create memorable experiences for our exclusive members.
- Qualifications: 2 years in a similar role with strong communication and organisational skills.
The predicted salary is between 34650 - 42350 £ per year.
Wentworth Club is one of the world’s finest private members Golf and Country Clubs, famous for its outstanding three Championship golf courses, in addition to a luxury Tennis & Health Club.
The Club is surrounded and entwined within the Wentworth Estate, one of the most prestigious private estates in the London suburbs where many of the world’s premier golfers have their home.
As the first point of contact for our Members and Guests, you'll play a key role in delivering an exceptional five-star experience from the moment they arrive.
Providing a friendly, efficient, and consistent service, you'll ensure every interaction reflects the high standards of Wentworth Club, while maintaining accurate administrative, accounting, and security procedures and supporting an outstanding Member journey throughout their visit.
32 hours per week, including weekends and evenings
Key Areas of Activity
- Meet and greet every Member and Guest entering the Spa, Tennis & Health complex with a warm, professional demeanour.
- Build rapport and engage with members to ensure a highly personalised wellness experience.
- Answer inquiries via telephone, email, and in person regarding fitness classes, tennis courts, and luxury spa treatments.
- Handle complaints with maximum urgency, care, and attention, escalating or resolving them within 24 hours.
- Maintain knowledge of Club Rules, upcoming tennis tournaments, spa promotions, and fitness schedules.
- Create a professional and friendly first impression and ensure all members and guests are greeted in an enthusiastic and courteous manner.
- Assist all members in problems/enquiries as required. Ensure that all guest problems/enquiries are resolved and followed up to ensure a positive outcome.
- Ensure first class service is always provided in accordance with the Club Standard Operating Procedures and Training Manual.
- Liaise with the Duty Manager regarding any special needs for members.
- Monitor the facility presentation liaising with support services; Housekeeping and Facilities, ensuring corrective action is taken where necessary.
- Executes additional ad-hoc tasks to meet the business objectives of the department as directed by the Reception Manager or Tennis & Health Club Manager.
- Key Knowledge, Skills & Experience
- At least 2 years’ experience working in a similar role.
- Must be able to demonstrate strong organisational & planning skills.
- Must be able to demonstrate effective communication skills, verbally & written.
- Must be proficient in Excel & Word.
- Experienced working on Leisure or Hospitality booking systems such as Gladstone, Legend, or JAM.
- Have strong customer service skills, previous experience in a 5 Star environment is desirable.
- Company Bonus Scheme
- Company Pension Scheme with Standard Life
- Enhanced Company Sick Pay, Maternity and Paternity
- Employee meals provided
- Corporate Gym and Spa Membership at the Berystede Hotel
- Birthday leave – 1-day paid time off
- Our exclusive Employee Engagement platform offers discounts at over 800 retailers, well-being centre, and much more. Comprehensive online courses and apprenticeships available
- #J-18808-Ljbffr
Receptionist in Virginia Water employer: Wentworth Club Limited
At Wentworth Club, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters teamwork and camaraderie among our staff. Our commitment to employee growth is evident through ongoing training and development opportunities, ensuring that every team member can thrive in their role while enjoying the unique experience of working in a luxury environment. Located in a prestigious setting, we provide our employees with not only competitive benefits but also the chance to be part of a renowned establishment dedicated to excellence in service.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Virginia Water
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Wentworth Club Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Wentworth Club Limited
Don't be shy about reaching out to Wentworth Club Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in Virginia Water
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Wentworth Club Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Wentworth Club Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
