At a Glance
- Tasks: Configure and support cutting-edge restaurant technology platforms across the UK and Europe.
- Company: Join a leading company in restaurant technology with a global presence.
- Benefits: Enjoy a competitive salary and opportunities for professional growth.
- Other info: Fast-paced environment with exciting challenges and career advancement opportunities.
- Why this job: Make a real impact by optimising technology that enhances dining experiences.
- Qualifications: 3-5 years in retail or hospitality tech, with hands-on POS experience.
The predicted salary is between 45000 - 55000 £ per year.
The Restaurant Technology Sr. Engineer provides engineering, configuration and operational support for restaurant technology platforms across UK & Europe. Working as part of the international technology team, the role is responsible for complex technical work - configuring, maintaining and supporting Point of Sale (POS), self-service Kiosks, Kitchen Display Systems (KDS), Menus, Pricing and other restaurant technologies used across the business. The role works closely with US based technology teams, restaurant operations, external vendors and managed service partners to implement technology changes, resolve technical issues and support the successful delivery of restaurant technology initiatives.
Responsibilities
- Configure, maintain, and optimize restaurant technology platforms, including POS, KDS, kiosks, and related applications, ensuring reliable operation and accurate configuration across markets.
- Lead the build and deployment of restaurant technology changes, including menus, pricing, promotions, and system configurations, conducting testing and validation activities to ensure successful production releases.
- Support restaurant technology initiatives and business operations, including new restaurant openings, remodels, and time-sensitive marketing campaigns, while maintaining technical documentation and configuration records.
- Provide advanced technical support and troubleshooting for restaurant technology platforms, resolving configuration, integration, and operational issues across supported systems.
- Serve as a subject matter expert and primary escalation point for Help Desk teams, managing complex incidents, providing technical guidance, and escalating issues as appropriate.
- Partner with internal teams and technology vendors to investigate and resolve technical issues, while supporting business-critical events, restaurant openings, and technology deployments.
- Collaborate with technology vendors and managed service providers to resolve technical issues, perform root cause analysis, and implement sustainable solutions across restaurant technology platforms.
- Support the successful implementation of restaurant technology changes through testing, change management, and deployment activities across international markets.
Qualifications
- 3-5 years of progressive experience engineering and supporting retail, hospitality or QSR technology, including hands-on experience with POS, menu, pricing and promotional configurations.
- Experience working with third-party technology vendors, managed service providers, and cross-functional technical teams.
- Strong analytical, problem-solving, and technical documentation skills, with the ability to translate business needs into practical technical solutions.
- Ability to independently manage multiple priorities and business-critical deliverables in a fast-paced operational environment.
- Experience supporting Kitchen Display Systems (KDS) and self-service kiosks.
- Experience supporting digital ordering and delivery aggregation.
- Support in franchise restaurant environments.
- Working knowledge of APIs, system integrations, release management, monitoring, and ITIL practices.
Compensation: Competitive salary
Sr. Engineer – Restaurant Technology in London employer: Wendy's
Wendy's is an excellent employer that values diversity and inclusivity, offering a supportive work environment where every team member can thrive. With flexible scheduling options and opportunities for personal growth, you can balance your work life while being part of a fun and dynamic team dedicated to serving quality food. Join us in making customers happy and enjoy benefits like employee discounts as you embark on a rewarding career with us.
StudySmarter Expert Advice🤫
We think this is how you could land Sr. Engineer – Restaurant Technology in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Wendy's or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Wendy's.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Wendy's.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Wendy's that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Sr. Engineer – Restaurant Technology in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Wendy's.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Wendy's and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Wendy's
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Wendy's uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
