The Restaurant Technology Sr. Engineer provides engineering, configuration and operational support for restaurant technology platforms across UK & Europe.
Working as part of the international technology team, the role is responsible for complex technical work- configuring, maintaining and supporting Point of Sale (POS), self-service Kiosks, Kitchen Display Systems (KDS), Menus, Pricing and other restaurant technologies used across the business.
The role works closely with US based technology teams, restaurant operations, external vendors and managed service partners to implement technology changes, resolve technical issues and support the successful delivery of restaurant technology initiatives.
Responsibilities
- Configure, maintain, and optimize restaurant technology platforms, including POS, KDS, kiosks, and related applications, ensuring reliable operation and accurate configuration across markets
- Lead the build and deployment of restaurant technology changes, including menus, pricing, promotions, and system configurations, conducting testing and validation activities to ensure successful production releases
- Support restaurant technology initiatives and business operations, including new restaurant openings, remodels, and time-sensitive marketing campaigns, while maintaining technical documentation and configuration records
- Provide advanced technical support and troubleshooting for restaurant technology platforms, resolving configuration, integration, and operational issues across supported systems
- Serve as a subject matter expert and primary escalation point for Help Desk teams, managing complex incidents, providing technical guidance, and escalating issues as appropriate
- Partner with internal teams and technology vendors to investigate and resolve technical issues, while supporting business-critical events, restaurant openings, and technology deployments
- Collaborate with technology vendors and managed service providers resolve technical issues, perform root cause analysis, and implement sustainable solutions across restaurant technology platforms
- Support the successful implementation of restaurant technology changes through testing, change management, and deployment activities across international markets
Qualifications
- 3-5 years of progressive experience engineering and supporting retail, hospitality or QSR technology, including hands on experience with POS, menu, pricing and promotional configurations
- Experience working with third-party technology vendors, managed service providers, and cross-functional technical teams.
- Strong analytical, problem-solving, and technical documentation skills, with the ability to translate business needs into practical technical solutions.
- Ability to independently manage multiple priorities and business-critical deliverables in a fast-paced operational environment.
- Experience supporting Kitchen Display Systems (KDS) and self-service kiosks
- Experience supporting digital ordering and delivery aggregation
- Support in franchise restaurant environments
- Working knowledge of APIs, system integrations, release management, monitoring, and ITIL practices.
Compensation: Competitive salary
#J-18808-Ljbffr
Sr. Engineer – Restaurant Technology employer: Wendy's UK
Wendy's is an exceptional employer that fosters a dynamic and collaborative work culture, particularly for the Manager – UK Marketing role. With a focus on employee growth and development, team members are encouraged to innovate and drive impactful marketing strategies that resonate locally while aligning with global standards. The company's commitment to competitive compensation and a supportive environment makes it an attractive place for professionals seeking meaningful and rewarding careers in the fast-paced QSR industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sr. Engineer – Restaurant Technology
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Wendy's UK, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Wendy's UK specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Wendy's UK
✨Know Your Manufacturing Processes
Before you walk into the interview with Wendy's UK, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Wendy's UK value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
