The Restaurant Technology Sr. Engineer provides engineering, configuration and operational support for restaurant technology platforms across UK & Europe.
Working as part of the international technology team, the role is responsible for complex technical work- configuring, maintaining and supporting Point of Sale (POS), self-service Kiosks, Kitchen Display Systems (KDS), Menus, Pricing and other restaurant technologies used across the business.
The role works closely with US based technology teams, restaurant operations, external vendors and managed service partners to implement technology changes, resolve technical issues and support the successful delivery of restaurant technology initiatives.
Responsibilities:
- Configure, maintain, and optimize restaurant technology platforms, including POS, KDS, kiosks, and related applications, ensuring reliable operation and accurate configuration across markets
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- Lead the build and deployment of restaurant technology changes, including menus, pricing, promotions, and system configurations, conducting testing and validation activities to ensure successful production releases
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- Support restaurant technology initiatives and business operations, including new restaurant openings, remodels, and time-sensitive marketing campaigns, while maintaining technical documentation and configuration records
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- Provide advanced technical support and troubleshooting for restaurant technology platforms, resolving configuration, integration, and operational issues across supported systems
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- Serve as a subject matter expert and primary escalation point for Help Desk teams, managing complex incidents, providing technical guidance, and escalating issues as appropriate
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- Partner with internal teams and technology vendors to investigate and resolve technical issues, while supporting business-critical events, restaurant openings, and technology deployments
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- Collaborate with technology vendors and managed service providers resolve technical issues, perform root cause analysis, and implement sustainable solutions across restaurant technology platforms
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- Support the successful implementation of restaurant technology changes through testing, change management, and deployment activities across international markets
Qualifications:
- 3-5 years of progressive experience engineering and supporting retail, hospitality or QSR technology, including hands on experience with POS, menu, pricing and promotional configurations
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- Experience working with third-party technology vendors, managed service providers, and cross-functional technical teams.
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- Strong analytical, problem-solving, and technical documentation skills, with the ability to translate business needs into practical technical solutions.
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- Ability to independently manage multiple priorities and business-critical deliverables in a fast-paced operational environment.
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- Experience supporting Kitchen Display Systems (KDS) and self-service kiosks
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- Experience supporting digital ordering and delivery aggregation
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- Support in franchise restaurant environments
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- Working knowledge of APIs, system integrations, release management, monitoring, and ITIL practices.
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Sr. Engineer – Restaurant Technology in London employer: Wendy's UK
Wendy's is an exceptional employer that fosters a dynamic and collaborative work culture, particularly for the Manager – UK Marketing role. With a focus on employee growth and development, team members are encouraged to innovate and drive impactful marketing strategies that resonate locally while aligning with global standards. The company's commitment to competitive compensation and a supportive environment makes it an attractive place for professionals seeking meaningful and rewarding careers in the fast-paced QSR industry.
