Shift Manager

Shift Manager

Croydon Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a fun, fast-paced team while ensuring top-notch customer service and food safety.
  • Company: Join Wendy's, a global brand known for fresh, quality food and a vibrant work culture.
  • Benefits: Enjoy a target bonus, free meals, discounts, and access to mental health services.
  • Why this job: Be part of a dynamic team that values your individuality and offers career growth opportunities.
  • Qualifications: Experience in leadership and management, preferably in a food service environment.
  • Other info: Wendy's is an equal opportunity employer, welcoming diverse backgrounds and providing necessary accommodations.

The predicted salary is between 24000 - 36000 £ per year.

Why Wendy\’s?
In 1969, Dave Thomas brought his square burgers to the table and changed the game. In 2021 we landed in the UK to do the same; and we\’re staying for good.
Here at Wendy\’s, we like our food how we like our ideas: fresh. That\’s why we\’ve introduced fun, flexible working. No zero-hour contracts. No nonsense.
Just like one of our unique, perfectly balanced, everyday fresh burgers, your new career will be built specially for you. Whatever your needs are, we\’re ready to embrace them, allowing you to be who you want to be.
Shift Manager
The benefits:

  • Target annual bonus of 10%, paid quarterly
  • Free meals while working and discounts on days off
  • Opportunities for career progression & development
  • Employee Assistance Program: no-cost access to mental health services, legal guidance, financial advice, and more.

What you\’ll do:

  • If a Wendy\’s restaurant was a person, it\’d be you: fun, fast, friendly and never out of bacon.
  • Whatever comes up with a customer – good or bad – you handle it like a leader.
  • You get how things work here, and make sure new team members know it, too.
  • You make sure food safety standards and procedures are on point

What you bring to the table:

  • Experience of leading people, even better if you did it in a food service environment.
  • 1 year of line operations experience; with demonstrated ability to lead and manage operations in a fast-paced environment.
  • 1 year of management experience.
  • Fully flex work availability

You must be willing and able to:

  • Travel to other Wendy\’s locations (restaurants, area office, etc.) as needed.
  • Stand and move for most – if not all – of your shift.

We are a proud equal opportunity employer – that means all races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations to enable people with disabilities to perform the essential functions of their jobs.
Wendy\’s® was founded in 1969 by Dave Thomas in Columbus, Ohio. Dave built his business on the premise, \”Quality is our Recipe®,\” which remains the guidepost of the Wendy\’s system. Wendy\’s is best known for its made-to-order square hamburgers, using fresh, never frozen beef*, freshly-prepared salads, and other signature items like chili, baked potatoes and the Frosty® dessert. The Wendy\’s Company (Nasdaq: WEN) is committed to doing the right thing and making a positive difference in the lives of others. Today, Wendy\’s and its franchisees employ hundreds of thousands of people across more than 7,000 restaurants worldwide! We have a vision of becoming the world\’s most thriving and beloved restaurant brand. For more information connect with us on Twitter and Instagram using @wendys, and on Facebook at

Shift Manager employer: Wendy's

At Wendy's, we pride ourselves on creating a vibrant and inclusive work environment where fresh ideas and flexible working arrangements are embraced. As a Shift Manager, you'll enjoy competitive benefits including a target annual bonus, free meals during shifts, and ample opportunities for career progression, all while being part of a team that values fun, fast service and personal growth. Join us in our mission to become the world's most beloved restaurant brand, where your contributions truly matter.
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Contact Detail:

Wendy's Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Shift Manager

✨Tip Number 1

Familiarise yourself with Wendy's brand values and culture. Understanding their commitment to quality and customer service will help you align your responses during interviews, showcasing that you're a perfect fit for the Shift Manager role.

✨Tip Number 2

Highlight your leadership experience in fast-paced environments. Be ready to share specific examples of how you've successfully managed teams and handled customer interactions, as this is crucial for the Shift Manager position.

✨Tip Number 3

Prepare to discuss your approach to food safety standards. Since maintaining these standards is a key responsibility, demonstrating your knowledge and commitment to food safety will set you apart from other candidates.

✨Tip Number 4

Be flexible and open about your availability. Wendy's values fully flexible work arrangements, so showing that you can adapt to various shifts and locations will make you a more attractive candidate for the Shift Manager role.

We think you need these skills to ace Shift Manager

Leadership Skills
Customer Service Excellence
Team Management
Food Safety Knowledge
Operational Efficiency
Problem-Solving Skills
Communication Skills
Time Management
Adaptability
Conflict Resolution
Training and Development
Flexibility in Work Hours
Ability to Work in a Fast-Paced Environment
Basic Financial Acumen

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities of a Shift Manager at Wendy's. Highlight your leadership skills and experience in fast-paced environments in your application.

Tailor Your CV: Customise your CV to reflect your relevant experience in food service and management. Use specific examples that demonstrate your ability to lead teams and manage operations effectively.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your values align with Wendy's commitment to quality and customer service.

Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, as these can create a negative impression.

How to prepare for a job interview at Wendy's

✨Show Your Leadership Skills

As a Shift Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you successfully managed a team or resolved conflicts. Highlight how you motivated your team and ensured smooth operations.

✨Understand the Brand

Familiarise yourself with Wendy's values and mission. Be ready to discuss how you align with their commitment to quality and customer service. Showing that you understand their brand will impress the interviewers and demonstrate your genuine interest in the role.

✨Prepare for Scenario Questions

Expect to face scenario-based questions that assess your problem-solving skills. Think about situations you might encounter in a fast-paced restaurant environment and how you would handle them. This could include dealing with customer complaints or managing staff during busy periods.

✨Ask Insightful Questions

At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.

Shift Manager
Wendy's
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  • Shift Manager

    Croydon
    Full-Time
    24000 - 36000 £ / year (est.)

    Application deadline: 2027-08-30

  • W

    Wendy's

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