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For Companies At a Glance
- Tasks: Support customers with fleet availability and manage breakdowns in a fast-paced environment.
- Company: Leading organisation in vehicle maintenance and aviation support at Heathrow.
- Benefits: Competitive salary, pension contribution, life assurance, and private medical cover.
- Why this job: Join a dynamic team and make a real impact in the aviation sector.
- Qualifications: Customer service experience and understanding of fleet or logistics operations.
- Other info: Enjoy a rotating shift pattern with excellent work-life balance.
The predicted salary is between 32500 - 45500 £ per year.
Would you like to join this leading organisation within the vehicle maintenance and aviation support sector as a Fleet Support Coordinator at Heathrow on a fixed‑term basis? This role is ideal for a customer‑focused professional with experience in fleet, logistics, or call centre environments, looking to work in a fast‑paced, operational setting.
Key Responsibilities
- Provide telephone support to customers regarding fleet availability and incidents
- Manage breakdowns, defects, and service status updates
- Coordinate SLA recovery plans and escalate safety or operational risks when required
- Liaise with customers, suppliers, and subcontractors on repairs and vehicle status
- Raise jobs, service requests, and purchase orders using SAP
- Maintain accurate records of fleet activity and service costs
About You
- Previous customer service or call centre experience
- Understanding of fleet, vehicle maintenance, or logistics operations
- Experience using SAP or similar systems
- Strong communication, organisation and problem‑solving skills
- Confident working within a 24/7 shift environment
What's On Offer
- Salary of £32,500
- 6% employer pension contribution
- Life assurance (3× salary)
- Private medical cover
- Employee Assistance Programme
Shift Pattern
- Rotating day and night shifts across a four‑week cycle:
- Days: 05:30–17:30 or 06:00–18:00
- Nights: 17:30–05:30 or 18:00–06:00
- 4 on then 4 off
Apply now
Fleet Support Coordinator employer: WendyB Ltd
Contact Detail:
WendyB Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the fleet and logistics industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of fleet operations and customer service scenarios. Think about how you’d handle specific situations, as they might come up during your chat with the hiring team.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss past experiences where you successfully managed breakdowns or customer queries. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Fleet Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in fleet, logistics, or customer service. We want to see how your skills match the role of Fleet Support Coordinator, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role at Heathrow. We love seeing enthusiasm and a clear understanding of what we do, so let your personality come through.
Showcase Your Communication Skills: Since this role involves liaising with customers and suppliers, make sure your application reflects your strong communication abilities. We appreciate clarity and professionalism, so keep it concise and engaging!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Fleet Support Coordinator position. Don’t miss out on this opportunity!
How to prepare for a job interview at WendyB Ltd
✨Know Your Fleet Basics
Brush up on your knowledge of fleet management and vehicle maintenance. Understand the key terms and processes involved, as this will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've excelled in customer service. Think about how you handled difficult situations or resolved issues, as this role heavily relies on effective communication and problem-solving.
✨Familiarise Yourself with SAP
If you have experience using SAP or similar systems, be ready to discuss it. If not, do a bit of research on how these systems work and be prepared to explain how you would adapt quickly to using them in the role.
✨Understand the Shift Patterns
Since this role involves a 24/7 shift pattern, make sure you’re comfortable discussing your availability. Be honest about your flexibility and readiness to work nights and weekends, as this is crucial for the position.
