At a Glance
- Tasks: Create personalised travel itineraries and provide expert advice to customers.
- Company: Wendy Wu Tours, a leader in specialist escorted travel with over 20 years of experience.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on creativity and customer satisfaction.
- Why this job: Join a passionate team and help travellers explore the world their way.
- Qualifications: Strong customer service skills and travel industry knowledge are essential.
The predicted salary is between 30600 - 37400 £ per year.
Company Description
Wendy Wu Tours is a market leader in specialist escorted travel, offering over two decades of experience in designing journeys across Asia, Europe, and South America.
The company provides a wide range of group, private, solo, and tailor made tours in more than 44 countries, supported by award-winning guides and fully inclusive pricing with no hidden extras.
Travelers benefit from flexible flight options from major and regional airports, as well as a dedicated visa reception team that manages visa arrangements as part of the holiday package.
Highly trained consultants with extensive first‑hand destination knowledge help guests at every stage, contributing to consistently high customer satisfaction.
ABTA, ATOL, and IATA accreditation ensures every booking is financially secure and gives travelers peace of mind.
Role Description
The Tailor Made Consultant role is a full-time hybrid position based in the London Area, United Kingdom, with some work from home flexibility.
In this role, the consultant designs bespoke travel itineraries that match individual customer interests, budgets, and timelines across Wendy Wu Tours’ destinations.
Day-to-day responsibilities include handling enquiries via phone, email, and online channels; providing expert destination advice; preparing detailed quotes; and converting enquiries into confirmed bookings.
The consultant coordinates with internal teams and external partners to arrange flights, accommodation, tours, transfers, and visa services, ensuring all elements of the itinerary are accurate and aligned with company standards.
The role also involves maintaining up-to-date product knowledge, using booking and CRM systems, following compliance and documentation processes, and delivering consistently high levels of customer service before, during, and after travel.
Qualifications
- Strong customer service and client relationship skills, with the ability to listen, understand travel needs, and provide clear, professional advice.
- Sales and negotiation abilities, including experience converting enquiries to bookings, working to targets, and promoting relevant tour products and upgrades.
- Travel industry knowledge and destination expertise, ideally with experience in escorted tours or tailor made itineraries across Asia, Europe, or South America.
- Administrative and organizational skills, including accuracy in documentation, attention to detail, and effective time management across multiple enquiries.
- Proficiency with reservation, CRM, and office software, and confidence working with digital tools and online booking platforms.
- Excellent written and verbal communication skills in English, with a clear and courteous manner in phone, email, and in-person interactions.
- Ability to work both independently and collaboratively in a hybrid environment, showing initiative, reliability, and adaptability to changing priorities.
- Previous experience in travel consultancy, tour operations, or a related customer-facing role is highly beneficial; formal travel or tourism qualifications are an advantage.
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Tailor made consultant employer: Wendy Wu Tours
Wendy Wu Tours is an excellent employer, offering a supportive and collaborative work culture that values detail-oriented individuals. With opportunities for professional growth and a competitive salary package, including a KPI-based bonus and holiday entitlements, employees can thrive in a dynamic environment while enjoying the flexibility of remote work and the chance to connect with colleagues during monthly in-office days at London Bridge.
StudySmarter Expert Advice🤫
We think this is how you could land Tailor made consultant
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Wendy Wu Tours who are looking for fresh talent for roles like Tailor made consultant.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Wendy Wu Tours and give you a leg up for your Tailor made consultant application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Tailor made consultant openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Tailor made consultant
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Tailor made consultant role at Wendy Wu Tours.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Tailor made consultant position at Wendy Wu Tours.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Wendy Wu Tours.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Wendy Wu Tours's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Tailor made consultant.
How to prepare for a job interview at Wendy Wu Tours
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Wendy Wu Tours.
