At a Glance
- Tasks: Lead a team to create unforgettable luxury fragrance experiences in a new boutique.
- Company: Join an internationally acclaimed French fragrance house launching its first UK boutique.
- Benefits: Competitive salary, exceptional bonuses, pension, and ongoing training.
- Other info: A unique opportunity to build a loyal customer community and drive sales.
- Why this job: Shape the culture and success of a flagship boutique from day one.
- Qualifications: Experience in luxury retail management and exceptional storytelling skills.
The predicted salary is between 50000 - 50000 £ per year.
Soho, London | £50,000 + Exceptional Quarterly Bonus + Luxury Benefits
Be part of something from the very beginning.
Our client is an internationally acclaimed French fragrance house, renowned for creating beautifully crafted perfumes with some of the world's most celebrated Master Perfumers.
As they prepare to open their first standalone UK boutique in the heart of Soho, we're looking for an exceptional Founding Store Manager.
This is far more than a retail management role.
It's an opportunity to shape the culture, customer experience and success of a flagship boutique from day one.
The Role
Leading a team of three Beauty Advisors, you\'ll create an environment where every customer enjoys a highly personalised fragrance consultation.
Luxury fragrance is about emotion, craftsmanship and storytelling.
You\'ll inspire your team to deliver memorable experiences, recognising customer needs through conversation and multisensory buying cues, while driving outstanding commercial performance.
Key Responsibilities
- Leading, coaching and inspiring a team of three Beauty Advisors.
- Delivering an outstanding luxury customer experience.
- Creating an engaging boutique atmosphere that reflects the brand\'s French heritage and minimalist aesthetic.
- Bringing each fragrance collection to life through compelling storytelling.
- Coaching your team to recognise customer buying behaviours and deliver truly personalised consultations.
- Driving sales performance, productivity and profitability.
- Recruiting, developing and retaining exceptional talent.
- Managing daily boutique operations, merchandising and stock.
- Building long-term relationships with clients and developing a loyal customer community.
- Working closely with Head Office to successfully launch and grow the boutique.
About You
You\'ll already be managing within luxury fragrance or a premium skincare or cosmetics brand where client experience sits at the heart of every interaction.
You\'ll be commercially driven, naturally inspiring and passionate about creating memorable luxury experiences.
- You\'ll Bring
- Store Management experience within luxury fragrance, prestige skincare or premium cosmetics.
- Exceptional storytelling and relationship-building skills.
- The ability to understand customer needs through conversation and multisensory buying signals.
- A proven track record of leading successful retail teams.
- Strong commercial awareness and operational excellence.
- Energy, warmth and a genuine passion for luxury retail.
- What\'s on Offer
- £50,000 salary - Negotiable upwards for the right person
- Pension
- Ongoing training and development
- The rare opportunity to launch and lead the brand\'s first UK boutique
If you\'d love the opportunity to build something truly special from day one and lead a boutique that celebrates craftsmanship, creativity and the art of fragrance, we\'d love to hear from you.
All applications will be handled in the strictest confidence by Wendy B Recruitment.
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Founding Boutique Manager in London employer: Wendy B Ltd
WendyB Recruitment offers an exceptional work environment for a Senior Brand Manager, where creativity and innovation are at the forefront of driving growth in luxury fragrance and skincare. With a hybrid working model, employees enjoy flexibility while collaborating with international partners and premium retailers, fostering a culture of teamwork and excellence. The company prioritises employee development, providing ample opportunities for professional growth and the chance to lead impactful campaigns in a vibrant London setting.
StudySmarter Expert Advice🤫
We think this is how you could land Founding Boutique Manager in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Wendy B Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Wendy B Ltd!
We think you need these skills to ace Founding Boutique Manager in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Wendy B Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Wendy B Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Wendy B Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Wendy B Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
