Senior HR Advisor in London

Who are we?

In 2017, after more than ten years in the lift industry across Europe and Asia, Benoît Dupont noticed a system stuck in its ways where speed takes priority over quality and frontline teams remain invisible.

With Jade Francine and Tristan Foureur, he founded We Maintain to put technology, trust and people back at the heart of building maintenance.

Their ambition is to give technicians back their autonomy, rely on in-house Io T technology, and deliver a service designed for users and clients.

Based in Paris, London, Singapore and Hong Kong, we maintain lifts, escalators, automatic doors and fire safety systems.

With 300+ employees, we combine on‑ground expertise with data‑driven management to deliver high‑performing, transparent, and sustainable maintenance.

We don’t just maintain buildings. We transform how they’re operated.

Why join us?

Here, you don’t have to choose between autonomy and stability.

Large groups often offer stability but little room to manoeuvre; smaller organisations allow more freedom but sometimes without clear direction.

At We Maintain, we strike the right balance.

• Real autonomy, with modern tools and strong support
• A culture built on trust, transparency and respect
• Genuine opportunities for growth and internal mobility
• A team that values commitment, perseverance and the drive to make things happen

Our values guide us every day

• Care: Working with respect and kindness, internally as well as with our customers
• Grit: Seeing things through, with high standards and determination
• Uniqueness: Daring to be yourself, sharing your ideas and challenging the status quo

Who we’re looking for?

As our Senior HR Advisor UK, you will be the local HR anchor for our UK team.

This hands‑on, operational role focuses on ensuring that our UK HR foundations are reliable, compliant and well‑structured.

• Your day‑to‑day at We Maintain
• HR Administration & Operations
• Own the employee lifecycle in the UK: contracts, onboarding, employee files, internal moves, offboarding and exit interviews
• Ensure our UK HR processes are compliant with UK employment law, right‑to‑work requirements, internal policies and upcoming legislative changes
• Keep UK HR policies, templates and employee documentation up to date in partnership with the global HR team
• Maintain accurate employee data in our HRIS and support regular HR reporting for local and global leadership
• Act as the first point of contact for employees and managers on day‑to‑day HR questions, including policies, leave, benefits, contracts and employee lifecycle topics
• Identify opportunities to improve HR processes and reduce manual work
• Payroll & Benefits Coordination
• Prepare and coordinate monthly payroll inputs, including variable pay, absences, starters, leavers and contract changes
• Work closely with our payroll provider to ensure accurate and timely payroll processing
• Support PAYE, National Insurance, pension auto‑enrolment, RTI submissions, P45/P60 processing, leave administration and statutory reporting in coordination with the relevant providers
• Administer UK employee benefits, including private medical cover, group insurance, pension and wellbeing‑related benefits
• Act as the local point of contact for payroll and benefits providers
• Recruitment & Pre‑boarding Support
• Support hiring managers with job descriptions, role setup, interview coordination and candidate communication for UK non‑executive roles
• Help manage the ATS and ensure candidates have a smooth, professional experience
• Support offer preparation, employment contracts and pre‑boarding to ensure new joiners are set up for a strong Day 1
• This role may involve some sourcing and screening, but the core focus remains HR operations rather than full talent acquisition ownership
• Onboarding, Culture & People Initiatives
• Coordinate a consistent onboarding experience for UK new joiners and help ensure the first 90 days feel clear, welcoming and structured
• Support training coordination where needed, including compliance training, technical certifications and manager‑led development plans
• Contribute to local engagement initiatives, internal communications, recognition moments and employee feedback cycles
• Support performance review cycles, career development conversations and compensation reviews in partnership with managers and the global HR team
• Contribute to DE&I, wellbeing and wider EMEA HR projects over time
• What we’re looking for

You’re a great fit if you have

• 3 to 5 years of broad HR experience in the UK, ideally at HR Advisor, Senior HR Advisor, HR Generalist or HR Operations level
• Strong knowledge of UK employment law, employee lifecycle administration and right‑to‑work processes
• Experience coordinating payroll inputs and working with payroll and benefits providers
• Good understanding of UK HR operations, including contracts, onboarding, offboarding, leave management, employee files and HRIS data
• The ability to work autonomously as the local HR point of contact while staying closely connected to a global HR team
• Strong attention to detail, discretion and confidence handling confidential information
• A pragmatic, hands‑on approach and genuine enjoyment in solving operational people problems
• Clear, kind and confident communication with employees, managers and external providers
• Bonus points if you have
• Experience in a multi‑site, field‑services or operations‑driven environment
• Experience supporting technicians, engineers, operational teams or blue‑collar populations
• Familiarity with HRIS and ATS tools
• Some exposure to recruitment coordination or sourcing
• Experience supporting engagement, onboarding or performance review processes
• Exposure to EMEA HR coordination beyond the UK
• A CIPD qualification or a degree in Human Resources, Business or a related field
• What success looks like
• By the end of your first 30 days
• Met the UK team, understood how the business operates locally and built strong working relationships with the global HR team
• Understood our HRIS, employee handbook, benefits, payroll process and key UK HR workflows
• Identified the top HR operational pain points on the ground and shared first recommendations
• By the end of your first 90 days
• Took ownership of the core UK employee lifecycle: onboarding, offboarding, contracts, right‑to‑work checks, HRIS data, payroll inputs and benefits coordination
• Employees and managers know they can come to you for clear, reliable and practical HR support
• New joiners are giving positive feedback on their onboarding experience
• Supported the first UK recruitment processes, from job posting or coordination through to offer and pre‑boarding
• By the end of your first 6 months
• UK HR operations are running smoothly, with stronger processes, cleaner data and fewer manual gaps
• Payroll coordination is reliable and well‑structured every month
• Improved at least two HR processes such as onboarding, leave management, HRIS data quality, recruitment workflow or offboarding
• Contributed to at least one local engagement, feedback or people initiative
• By the end of your first 12 months
• Trusted local HR point of contact for the UK team
• Managers see you as a reliable partner for practical HR guidance and employee lifecycle topics
• The UK team has a stronger, more consistent HR experience
• Contributed meaningfully to EMEA HR projects and helped shape the local UK people roadmap for the year ahead

What we offer

• A meaningful, hands‑on HR role with real ownership of UK people operations
• Direct exposure to global HR leadership and close collaboration with UK leadership
• The opportunity to structure and improve local HR practices end‑to‑end
• A friendly, international and ambitious team with a strong technical and operational culture
• Salary range: £40,000 – £42,000, depending on experience
• Private health insurance with group cover, pension scheme and ongoing learning opportunities
• A modern office in London and a flexible, trust‑based work environment

At We Maintain, we value diversity, encourage personal development, and are committed to inclusion. Whatever your background, story or identity, you are welcome to apply.

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