At a Glance
- Tasks: Handle customer queries, coordinate with teams, and manage schedules.
- Company: WeMaintain transforms building maintenance with tech that empowers urban infrastructure.
- Benefits: Enjoy autonomy, career growth, and a supportive culture with modern tools.
- Other info: We value drive and curiosity over a perfect resume; apply to be yourself!
- Why this job: Join a team that values grit and uniqueness while making a real impact.
- Qualifications: Proven admin experience; lift or property management background is a plus.
The predicted salary is between 30000 - 45000 £ per year.
Overview
We are seeking a highly organised and customer-focused Customer Service Administrator to support the Customer Success Manager in delivering exceptional service to our clients within the lift and escalator industry.
Responsibilities
- Act as a first point of contact for customer enquiries via telephone and email.
- Provide timely updates to customers regarding service visits, repairs, quotations, and ongoing works.
- Support the Customer Success Manager in maintaining strong customer relationships.
- Escalate customer concerns and complaints appropriately whilst ensuring a positive customer experience.
- Maintain professional communication with clients, contractors, and internal stakeholders.
Administrative Support
- Provide administrative support to the Customer Success Manager and wider operational team.
- Maintain accurate customer records, contracts, service reports, and documentation.
- Process customer requests, quotations, purchase orders, and service-related paperwork.
- Prepare reports, spreadsheets, and customer correspondence as required.
- Ensure all documentation is filed and stored accurately within company systems.
Service Coordination
- Assist with scheduling service visits, repairs, callouts, and maintenance activities.
- Liaise with engineers regarding appointments, customer requirements, and attendance updates.
- Monitor outstanding jobs and support the completion of works within agreed timescales.
- Track and update service management systems to ensure accurate job progress reporting.
- Support the coordination of emergency breakdown callouts.
Customer Success Support
- Assist the Customer Success Manager with customer account management activities.
- Support onboarding of new customers and contract mobilisation.
- Monitor customer feedback and identify opportunities to improve service delivery.
- Help prepare account review documentation and customer performance reports.
- Support customer retention initiatives through proactive communication and follow-up.
General Duties
- Maintain confidentiality of customer and company information.
- Support continuous improvement initiatives and administrative processes.
- Work collaboratively with operations, engineering, finance, and management teams.
- Undertake additional administrative duties as reasonably required.
Essential
- Previous experience within an administration or customer service role.
- Excellent telephone manner and written communication skills.
- Strong organisational skills and attention to detail.
- Ability to prioritise workload and work under pressure.
- Proficient in Microsoft Office, including Outlook, Word and Excel.
- Strong interpersonal and problem-solving skills.
Desirable
- Experience within the lift, facilities management, engineering, maintenance, or service industry.
- Knowledge of service scheduling or job management systems.
- Experience supporting account management or customer success functions.
Personal Attributes
- Customer-focused and professional.
- Proactive and solutions-oriented.
- Strong team player with a positive attitude.
- Reliable, organised, and able to manage multiple priorities.
- Comfortable working in a fast-paced service environment.
How to Apply
We carefully read every application. Tell us who you are, what draws you to this role, and what you\'d like to build with us. What we value most is drive, curiosity, and potential — not a perfect resume. To apply, just click the “Apply” button below and answer a few short questions. It’s quick and helps us get to know you better.
Recruitment Process
- Video call interview with the Service Desk Manager - 40 minutes
- Face to face meeting with the Branch Manager - 60 minutes
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Operations Administrator in London employer: WeMaintain
WeMaintain is an exceptional employer located in the vibrant Greater London area, offering a dynamic work culture that prioritises employee growth and development. With a strong focus on customer satisfaction in the lift and escalator industry, employees benefit from a supportive environment that encourages proactive engagement and collaboration. Join us to be part of a team that values your contributions and provides unique opportunities for meaningful career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Administrator in London
✨Tip Number 1
Familiarise yourself with WeMaintain's mission and values. Understanding their focus on transforming building maintenance through technology will help you align your answers during interviews and show that you're genuinely interested in their work.
✨Tip Number 2
Highlight any experience you have in customer service or operations, especially in fast-paced environments. Be ready to share specific examples of how you've successfully handled customer queries or coordinated with teams to ensure smooth operations.
✨Tip Number 3
Prepare to discuss your organisational skills and how you manage multiple tasks simultaneously. Since the role involves scheduling and coordinating, demonstrating your ability to juggle various responsibilities will be crucial.
✨Tip Number 4
Research the lift and property management industry. Having a basic understanding of the sector will not only impress your interviewers but also help you ask insightful questions about the role and the company during your interviews.
We think you need these skills to ace Operations Administrator in London
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Operations Administrator position at WeMaintain. Understand the key responsibilities and required skills, such as handling customer queries and coordinating with field teams.
Tailor Your CV:Customise your CV to highlight relevant administrative experience, especially in operations or service-based environments. Emphasise any experience you have in the lift or property management industry, as this is a strong plus.
Craft a Compelling Cover Letter:Write a cover letter that reflects your enthusiasm for the role and the company. Mention what draws you to WeMaintain and how your skills align with their mission of transforming building maintenance.
Showcase Your Soft Skills:In your application, emphasise your organisational, communication, and multitasking skills. Provide examples of how you've thrived in fast-paced environments and demonstrate your proactive attitude.
How to prepare for a job interview at WeMaintain
✨Showcase Your Organisational Skills
As an Operations Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed schedules, coordinated tasks, or handled multiple queries at once. This will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly, whether discussing your previous roles or answering questions. Remember, the interviewers want to see how well you can convey information, especially when dealing with customer queries.
✨Research WeMaintain's Values
Familiarise yourself with WeMaintain's mission and values, such as care, grit, and uniqueness. Be prepared to discuss how your personal values align with theirs and provide examples of how you've demonstrated these qualities in your previous roles.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within WeMaintain. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
