At a Glance
- Tasks: Maintain and repair lifts across Scotland and North East England with autonomy and modern tools.
- Company: WeMaintain, a growing tech-driven lift maintenance company with a collaborative culture.
- Benefits: Competitive salary, annual bonus, professional development, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and shaping local operations.
- Why this job: Make a real impact on lift safety and reliability while enjoying hands-on technical work.
- Qualifications: 3+ years as a qualified lift engineer with strong fault-finding skills.
The predicted salary is between 45000 - 56000 £ per year.
Who are we? Operating across Europe and Asia, WeMaintain specialises in the maintenance and modernisation of lifts, escalators, automatic doors and fire safety systems, combining hands-on technical expertise with technology and data. Our approach is built on a simple belief: maintenance can be more reliable, transparent and effective when teams have the right tools, the autonomy to make decisions and a clear understanding of what’s happening across the equipment they look after. Since 2026, Otis has been our majority shareholder. WeMaintain continues to operate independently, retaining its own organisation and culture while benefiting from additional resources to support our growth.
Three core values guide the way we work every day:
- Care (looking after others): treating colleagues and customers with respect, consideration and a genuine sense of responsibility.
- Grit (determination): seeing things through with high standards, commitment and perseverance.
- Uniqueness (being different): embracing different perspectives, fresh ideas and new ways of doing things.
Our ambition is to raise the standards of maintenance, alongside the people who make it happen every day.
About the Role
At a glance:
- Salary: £45,000–£56,000 per year + £6,000 annual bonus
- Hours: Monday–Friday, 8am–5pm
- Area: Scotland and North East England
We’re looking for an experienced Lift Service & Callout Engineer to look after a portfolio of lifts across Scotland and North East England, combining planned maintenance with breakdowns and callouts. WeMaintain is growing in the region, and you’ll help build the foundations of our maintenance service there. Good lift maintenance is about preventing problems, not just fixing them. At WeMaintain, engineers have the autonomy, tools and support to take real ownership of their equipment. Our digital tools give you each lift’s maintenance history and condition, so you can spot developing faults before they become breakdowns. We want you to spend less time on unnecessary complexity and more time on what you do best: maintaining equipment, solving problems and looking after customers.
What you’ll do:
- Carry out planned preventative maintenance across your portfolio, to the right technical and safety standards.
- Respond to breakdowns and callouts, find the root cause and carry out safe, effective repairs.
- Spot worn components and developing faults, and recommend corrective work before they cause failures.
- Explain technical issues clearly to customers on site and keep them informed of completed and future work.
- Escalate complex or recurring faults to our technical and Operations teams.
- Record visits, faults and interventions in our digital tools.
- Share feedback from the field to help improve our tools and ways of working.
Who we’re looking for:
An experienced lift engineer who takes pride in their work, enjoys solving technical problems and looks for lasting solutions rather than simply moving on to the next callout.
What you’ll need:
- At least 3 years’ experience as a fully qualified lift engineer, servicing, diagnosing and repairing lifts
- NVQ Level 3 in lift engineering or equivalent
- Full UK driving licence
- Strong mechanical and electrical fault-finding skills
- Sound knowledge of lift safety requirements and safe working practices
- The ability to organise your own workload and make sound technical decisions
- Clear communication with customers and colleagues
What would make you stand out:
- Experience maintaining lifts from different manufacturers
- Experience resolving recurring or complex faults
- Familiarity with digital maintenance tools or connected equipment
- Knowledge of the lift market in Scotland or North East England
What you should know before joining us:
- A mix of planned and reactive work: you’ll balance scheduled servicing with breakdowns, callouts and unexpected faults.
- Real autonomy: you’ll organise your own work and make technical decisions on site, with our technical team behind you when needed.
- Customer-facing field work across a wide area: you’ll travel between sites across Scotland and North East England and represent WeMaintain with customers.
- A growing region: our activity here is still developing, so your feedback will directly shape how we work locally.
This role will particularly suit someone who enjoys a mix of maintenance and fault-finding, and takes satisfaction in keeping their lifts running reliably. It may be less suited to someone looking for a repair-only or office-based role.
What we offer:
- A hands-on engineering role with a direct impact on equipment safety, reliability and customer satisfaction.
- Genuine autonomy in managing your maintenance activities and technical interventions.
- Access to modern digital tools designed to support engineers and improve maintenance practices.
- A collaborative working environment that values technical expertise, initiative and responsibility.
- An international business with teams bringing a wide range of technical expertise.
- Opportunities for professional development and internal mobility.
- Base salary: £45,000–£56,000 per year, depending on experience.
- Annual bonus: £6,000.
- Full-time position based in Scotland and North East England.
Our recruitment process:
- An initial conversation with Rhian, our Senior HR Manager UK – 30 minutes
- An opportunity to get to know each other, understand your experience and expectations, and give you a clearer picture of the role.
- An interview with the team at our offices – 45 minutes
- To explore your technical experience, approach to maintenance and fault-finding, and discuss the day-to-day realities of the position.
- A practical or technical exercise – on-site or at home
- Based on a realistic situation relevant to the role, allowing us to understand your technical reasoning, problem-solving approach and safety awareness.
Welcome to WeMaintain!
How to apply:
We carefully review every application. We’re not necessarily looking for someone who ticks every single box on a job description, and we know that the strongest career paths aren’t always the most conventional. We also recognise that women, in particular, can be less likely to apply for a position unless they meet every listed requirement. So, if you’re reading this and thinking, “This role sounds like a great fit, but I don’t quite tick every box”, we’d genuinely encourage you to apply anyway. What matters most to us is what you can bring to the role, how you think, how you collaborate with others and the impact you could have at WeMaintain. We value diversity in backgrounds, experiences and perspectives, and we’re committed to creating an inclusive working environment. Every application is considered fairly, regardless of background, gender, age, disability, sexual orientation, beliefs or personal circumstances.
To apply, simply click “Apply” and answer a few short questions in the application form. These will help us better understand your experience, expectations and what interests you about the opportunity.
Lift Service & Callout Engineer - Scotland / North East England in Harlow employer: WeMaintain
WeMaintain is an exceptional employer located in the vibrant Greater London area, offering a dynamic work culture that prioritises employee growth and development. With a strong focus on customer satisfaction in the lift and escalator industry, employees benefit from a supportive environment that encourages proactive engagement and collaboration. Join us to be part of a team that values your contributions and provides unique opportunities for meaningful career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Lift Service & Callout Engineer - Scotland / North East England in Harlow
✨Get Your Hands Dirty
In skilled trades, practical experience is everything. Consider volunteering or doing odd jobs in your area to build up your skills and visibility. Local businesses often appreciate helping hands and it might just lead to a full-time gig!
✨Join Trade Associations
Look into joining organisations specific to your trade (like the National Federation of Builders or similar). They often have job boards, networking events, and apprenticeships that can put you in touch with employers who value skilled workers. Plus, being part of these communities adds credibility to your profiles!
✨Showcase Your Work Online
Craft a portfolio that highlights your craftsmanship—before and after photos, project descriptions, and client testimonials are all golden! Share this on platforms that cater to skilled trades, like Instagram or dedicated forums, to attract potential employers looking for your skillset.
✨Apply Directly and Follow Up
Don’t just rely on job boards—visit local businesses, introduce yourself, and drop off your CV. Building rapport face-to-face can work wonders in the skilled trades sector. And remember, following up after applying through our website shows dedication; it might just give you an edge over other candidates!
We think you need these skills to ace Lift Service & Callout Engineer - Scotland / North East England in Harlow
Some tips for your application 🫡
Show Off Your Skills with Certificates:In the skilled trades world, your practical skills and certifications are key! Make sure you highlight any relevant qualifications or training you've completed. If you’ve got a trade-specific certificate, like an NVQ or City & Guilds, include it in your CV to catch WeMaintain's eye.
Tailor Your CV to the Job:Don’t just send out a generic CV; tailor it specifically for the skilled trades role at WeMaintain. Emphasise your hands-on experience, the tools and techniques you’re proficient in, and any notifiable compliance standards you've met. This shows that you’ve put thought into your application.
Highlight Your Projects or Achievements:Don’t forget to showcase any significant projects or achievements in your cover letter. Whether it’s completing a complex installation or meeting deadlines on a large project, these details make a big difference. They help paint a picture of your expertise and dedication!
Keep It Concise and Relevant:When applying for a full-time role in skilled trades, keep your writing to the point. Hiring managers appreciate clear, concise applications. Focus on relevant experiences and skills, and avoid fluff. Remember, they’re looking for someone who can get the job done—so show them you can!
How to prepare for a job interview at WeMaintain
✨Master the Hands-On Skills
In skilled trades, practical skills matter a ton. Be ready to showcase your hands-on abilities during the interview—whether it's through a practical test or a demonstration of your craftsmanship. Bring your best examples of past projects to discuss them in detail!
✨Know Your Tools Like the Back of Your Hand
Employers in the skilled trades often want to hear about your proficiency with specific tools and equipment. Brush up on the tools relevant to your field and be prepared to discuss your experiences using them. This shows you’re not just experienced but also safe and competent.
✨Be Ready to Talk About Safety Practices
Safety is paramount in skilled trades. Be prepared to discuss your knowledge of safety regulations and how you've implemented them in previous roles. This will demonstrate your commitment to a safe working environment—a quality that employers highly value.
✨Show Off Your Problem-Solving Skills
When tackling skilled trade roles, employers want to know about your ability to think on your feet. Be ready with examples of how you've solved unexpected problems on the job. This will illustrate your adaptability and resourcefulness, key traits for a full-time position at WeMaintain.
