Talent Pool | Service & Callout Engineer in Bowes

Who are we? Operating across Europe and Asia, WeMaintain specialises in the maintenance and modernisation of lifts, escalators, automatic doors and fire safety systems, combining on-the-ground expertise with technology and data. Our approach is built on a simple belief: maintenance can be more reliable, transparent and efficient when teams have the right tools, the autonomy to make decisions and clear visibility over the equipment they look after. Since 2026, Otis has been our majority shareholder. WeMaintain continues to operate independently, maintaining its own organisation and culture while benefiting from additional resources to support our growth.

The way we work is guided by three core values:

• Care: treating colleagues and customers with respect, consideration and responsibility
• Grit: seeing things through with determination, perseverance and high standards
• Uniqueness: embracing different perspectives, fresh ideas and new ways of doing things

Our ambition is to raise the standards of building maintenance, alongside the people who make it happen every day.

Why are we building this Talent Pool? This is not an advertisement for a currently open vacancy. As WeMaintain continues to develop its UK operations, we're keen to connect with experienced Lift Service & Callout Engineers who might be interested in joining us in the future. Rather than waiting until a position becomes available, we'd like to get to know professionals who take pride in their technical expertise, enjoy working independently and are committed to delivering reliable, high-quality maintenance services.

By joining our Talent Pool, you'll have the opportunity to hear about future roles across the UK that could match your experience, preferred location and career aspirations. When a relevant position becomes available, we may get in touch with the key details, including location, responsibilities, working arrangements and salary. The idea? Let's get to know each other today, so we can explore working together when the right opportunity comes along.

The Service & Callout Engineer role at WeMaintain: As a Service & Callout Engineer, you'll play a key role in keeping lifts running safely and reliably across our customers' buildings. From routine maintenance to responding to breakdowns, your technical expertise and proactive approach will help ensure equipment remains safe, efficient and available. Depending on the opportunity, your responsibilities could include:

• Carrying out planned preventative maintenance on lift systems across a portfolio of customer sites
• Attending breakdowns and callouts, diagnosing faults and carrying out safe, effective repairs
• Identifying potential issues before they become major problems and recommending appropriate corrective actions
• Building positive relationships with customers, providing clear updates and delivering a professional service on-site
• Maintaining accurate service records, sharing technical feedback and working closely with our Operations and Engineering teams

The role involves regular travel between customer sites and requires a strong commitment to safety, quality and customer satisfaction. The exact responsibilities, geographical coverage and callout arrangements will depend on the opportunity available.

What makes this role different at WeMaintain? At WeMaintain, we believe engineers do their best work when they're trusted, supported and given the right tools. Here's what makes our approach different:

• Real autonomy: take ownership of your maintenance portfolio, make technical decisions and manage your day-to-day work with confidence
• Technology that supports you: use our digital tools and data to better understand equipment performance and work more efficiently
• A collaborative environment: benefit from the support of technical specialists and operational teams who value your expertise and feedback
• The opportunity to make an impact: help improve maintenance practices, share ideas and contribute to raising industry standards

We value engineers who take pride in their work, approach problems with curiosity and know that great maintenance goes beyond simply fixing what's broken.

Who are we looking for? We'd love to connect with experienced Lift Engineers who combine strong technical skills with a proactive, safety-conscious and customer-focused approach.

The essentials:

• Relevant qualifications in Lift Engineering, ideally NVQ Level 3 or an equivalent recognised qualification or level of experience
• Solid experience in lift servicing, preventative maintenance, fault-finding and repairs
• Strong mechanical and electrical diagnostic skills
• The ability to work independently, manage priorities and respond effectively to technical issues
• A commitment to health and safety, quality and excellent customer service

Nice to have:

• Experience working across different lift manufacturers and equipment types
• Previous experience in a non-OEM or independent maintenance environment
• Familiarity with digital maintenance tools, connected equipment or IoT technologies

These would certainly be advantages, but they're not all essential. If you have strong experience in lift maintenance but don't tick every box, we'd still encourage you to apply.

What do we offer? The exact package will depend on the opportunity available, but here's what future Service & Callout Engineer positions at WeMaintain UK may offer:

• A competitive base salary reflecting your experience, qualifications and location. For reference, a previous Bristol-based opportunity offered £45,000 to £56,000 gross per annum
• A field-based role with genuine autonomy and ownership over your maintenance portfolio
• The tools, equipment and technical support needed to carry out your responsibilities effectively
• The opportunity to work across different lift systems and develop your technical expertise
• A supportive team and a culture built on trust, transparency and respect
• Opportunities for professional development and internal mobility

The exact salary, location, working hours, callout arrangements and benefits will be clearly communicated when a relevant opportunity becomes available.

What happens after you apply? As this is a Talent Pool rather than an active recruitment process, things work a little differently.

1. We get to know your profile: We'll review your application, taking into account your technical experience, qualifications, location and career expectations.
2. We may arrange an introductory chat: If your background aligns with the types of positions we regularly recruit for, we may invite you to a brief, 15-minute conversation with our Talent Acquisition team. It's an opportunity to learn more about your experience, understand what you're looking for and introduce you to WeMaintain.
3. We get back in touch when a relevant opportunity arises: When a suitable Service & Callout Engineer position becomes available, we may contact you with the key details, including responsibilities, location, working arrangements and salary. You can then let us know whether you'd be interested in exploring the opportunity further. If the role sounds like a good fit, we'll take things forward together through the recruitment process with the relevant hiring team.

Please note: Joining our Talent Pool does not guarantee an interview or a job offer. It simply gives us the opportunity to consider your profile for future vacancies.

Interested in joining WeMaintain, now or in the future? We know that great careers don't always follow a straight line, and that finding the right person goes beyond ticking every box on a job description. At WeMaintain, we value different backgrounds, experiences and perspectives. We're committed to creating an inclusive working environment where everyone feels respected, valued and encouraged to contribute. So, if you're an experienced Lift Engineer who takes pride in delivering safe, reliable maintenance and can see yourself being part of WeMaintain, we'd love you to join our Talent Pool! Simply click 'Apply' and answer a few short questions to help us better understand your experience, qualifications, preferred location and what you're looking for in your next opportunity.