At a Glance
- Tasks: Keep lift systems running safely and reliably while providing top-notch service.
- Company: Join WeMaintain, a forward-thinking company transforming building maintenance.
- Benefits: Competitive salary, annual bonus, and opportunities for growth.
- Other info: Diverse team culture that values personal development and inclusion.
- Why this job: Enjoy real autonomy with modern tools in a supportive environment.
- Qualifications: 3+ years of lift maintenance experience and problem-solving skills.
The predicted salary is between 56000 - 56000 £ per year.
Who are we? In 2017, after more than ten years in the lift industry across Europe and Asia, Benoît Dupont noticed a system stuck in its ways where speed takes priority over quality and frontline teams remain invisible. With Jade Francine and Tristan Foureur, he founded WeMaintain to put technology, trust and people back at the heart of building maintenance. Their ambition: give technicians back their autonomy, rely on in-house IoT technology, and deliver a service designed for users and clients. Based in Paris, London, Singapore and Hong Kong, we maintain lifts, escalators, automatic doors and fire safety systems. With 300+ employees, we combine on-the-ground expertise with data-driven management to deliver high-performing, transparent, and sustainable maintenance. We don’t just maintain buildings. We transform how they’re operated.
Why join us? Because here, you don’t have to choose between autonomy and stability. Large groups often offer stability, but little room to manoeuvre. Smaller organisations allow more freedom, but sometimes without clear direction. At WeMaintain, we strike the right balance:
- Real autonomy, with modern tools and strong support
- A culture built on trust, transparency and respect
- Genuine opportunities for growth and internal mobility
- A team that values commitment, perseverance and the drive to make things happen
And our values guide us every day:
- Care: Working with respect and kindness, internally as well as with our customers
- Grit: Seeing things through, with high standards and determination
- Uniqueness: Daring to be yourself, sharing your ideas and challenging the status quo
Who we’re looking for: We are looking for a Service / Callout Engineer to join our Field Operations team in Central London. In this role, you will play a key part in keeping lift systems running safely and reliably across our client sites while contributing to a new way of working where your field feedback helps improve our tools and how we operate.
Your day-to-day at WeMaintain: As a Lift Engineer, you will:
- Perform planned maintenance and reactive repairs on lift systems across multiple sites
- Diagnose technical issues and implement effective, safe solutions
- Communicate clearly with clients on-site and deliver a high-quality service experience
- Share insights from the field with our tech/operations teams to improve our processes and solutions
- Keep accurate records and follow all safety standards, procedures and compliance requirements
What we’re looking for: You’re a great fit if you:
- Have experience in lift maintenance, with a minimum of 3 years fully qualified experience
- Have solid experience in lift maintenance and repair
- Are rigorous, detail-oriented, and enjoy solving problems
- Communicate clearly, whether working independently or as part of a team
- Take pride in doing great work and care about quality and safety
Compensation: 56K£ + £6,000 annual bonus
Bonus points if:
- You have experience in a non-OEM environment or working across different lift brands
- You’re comfortable working with digital tools / connected systems (e.g. smart building tech, IoT)
- You bring a strong ownership mindset that helps you make decisions and move things forward
What success looks like: You consistently deliver strong results on maintenance quality, safety, uptime and response times. You collaborate effectively with clients, operations, and technical/engineering teams. You take ownership and move things forward with autonomy and a proactive mindset. You continuously improve ways of working and contribute to team success through feedback and best practice sharing.
At WeMaintain, we value diversity, encourage personal development, and are committed to inclusion. Whatever your background, story or identity, you are welcome to apply.
Service / Callout Engineer in London employer: WeMaintain | Certified B Corp
At WeMaintain, we pride ourselves on being an exceptional employer that values Care, Grit, and Uniqueness in every aspect of our work. Our London-based team enjoys a collaborative and supportive environment, with ample opportunities for professional growth and development, particularly in the dynamic field of building maintenance. Join us to make a meaningful impact while working with cutting-edge technology and a passionate group of professionals dedicated to transforming the industry.
Contact Details:
WeMaintain | Certified B Corp Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service / Callout Engineer in London
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Service / Callout Engineer role you’re after at WeMaintain | Certified B Corp.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at WeMaintain | Certified B Corp a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at WeMaintain | Certified B Corp.
✨Apply Through Company Websites
When you spot a role like Service / Callout Engineer at WeMaintain | Certified B Corp, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Service / Callout Engineer in London
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Service / Callout Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at WeMaintain | Certified B Corp a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to WeMaintain | Certified B Corp specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at WeMaintain | Certified B Corp
✨Brush Up on Core Engineering Principles
Before heading into the interview with WeMaintain | Certified B Corp, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like WeMaintain | Certified B Corp want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
