Senior Product Manager - Experience & Workflows - Europe Remote-Friendly in London

Who are we? In 2017, after more than ten years in the lift industry across Europe and Asia, Benoît Dupont noticed a system stuck in its ways where speed takes priority over quality and frontline teams remain invisible. With Jade Francine and Tristan Foureur, he founded WeMaintain to put technology, trust and people back at the heart of building maintenance. Their ambition: give technicians back their autonomy, rely on in-house IoT technology, and deliver a service designed for users and clients. Based in Paris, London, Singapore and Hong Kong, we maintain lifts, escalators, automatic doors and fire safety systems. With 300+ employees, we combine on-the-ground expertise with data-driven management to deliver high-performing, transparent, and sustainable maintenance. We don’t just maintain buildings. We transform how they’re operated.

Why join us? Because here, you don’t have to choose between autonomy and stability. Large groups often offer stability, but little room to manoeuvre. Smaller organisations allow more freedom, but sometimes without clear direction. At WeMaintain, we strike the right balance:

• Real autonomy, with modern tools and strong support
• A culture built on trust, transparency and respect
• Genuine opportunities for growth and internal mobility
• A team that values commitment, perseverance and the drive to make things happen

And our values guide us every day:

• Care: Working with respect and kindness, internally as well as with our customers
• Grit: Seeing things through, with high standards and determination
• Uniqueness: Daring to be yourself, sharing your ideas and challenging the status quo

Who we’re looking for? We are looking for a Product Manager - Experience & Workflows to join our Product & Engineering team in Europe (remote-friendly). In this role, you will lead product initiatives end-to-end, with a strong focus on making complex operational systems usable, coherent, and efficient for users in live operational environments. As WeMaintain scales, one of our biggest challenges is not just solving the right problems, but ensuring that what we build actually works seamlessly across multiple actors, constraints, and real-world situations, increasingly leveraging AI to simplify decisions and reduce coordination overhead.

You will own the shaping and definition of product initiatives, making sure that what gets built is not only relevant and impactful, but also clear, intuitive, and effective in execution.

Your day-to-day at WeMaintain As a Product Manager - Experience & Workflow, you will:

• Own the shaping of product initiatives from problem framing to solution definition
• Run deep discovery with Field Engineers, CSMs, Supply teams, and Customers
• Turn operational pain into clear problem statements, journey maps, and scoped bets
• Define end-to-end flows, interaction logic, system states, and edge cases
• Ensure experience consistency across multi-role workflows, including how AI supports decisions and interactions in complex operational contexts
• Reduce friction and cognitive load in critical user journeys, including where AI can simplify decisions and surface the right context
• Align teams through prototypes and lightweight artefacts that make system behaviour explicit
• Link each initiative to measurable operational and financial outcomes

You will work on initiatives such as:

• Redesigning how field engineers understand and act on issues on-site, reducing back-and-forth and decision time
• Designing AI-supported workflows that reduce coordination effort and make service execution clearer and faster
• Simplifying how information flows across the system so each actor has the right context at the right time

What we’re looking for You might be a great fit if you:

• Are driven by making complex systems simple, usable, and effective in real-world contexts
• Naturally think in flows, journeys, and interactions — not just features
• See friction where others see edge cases, and work to eliminate it
• Are comfortable structuring ambiguous problems and making pragmatic tradeoffs
• Have worked on B2B, operational, or workflow-heavy products with multiple actors and constraints
• Can go from messy reality to clear, end-to-end product definition
• Take ownership of what you ship — not just whether it works, but whether it actually helps users get their job done

Bonus points if We care more about how you think, how you approach complexity, and how you turn it into usable systems than about a specific background. That said, strong experience in shaping user experience - especially in complex, multi-actor or workflow-heavy environments - is a significant advantage in this role. Strong candidates may come from Product Design, Product Management, or roles where they’ve defined end-to-end experiences in complex systems.

Why this role is different Your work shows up in the real world, fast. What you shape changes how engineers operate on-site, how teams coordinate, and how work actually gets done, not just what appears in a tool. You’ll work on systems where usability is not a nice-to-have, it directly impacts execution speed, service quality, and revenue. You’ll have high ownership and autonomy, and you’ll spend more time defining how things should work end-to-end than managing process or ceremonies.

How to apply Every application is reviewed carefully. Let us know who you are, what attracts you to this role, and what you’d like to build with us. We value motivation, curiosity and potential over a perfect background. To apply, click the Apply button below and answer a few questions in the form. It’s quick, and it helps us get to know you better. At WeMaintain, we value diversity, encourage personal development, and are committed to inclusion. Whatever your background, story or identity, you are welcome to apply.

Recruitment Process An initial phone call with Katia (Recruitment Manager) – 30 mins. To get to know each other, understand your background and expectations. An interview with Matthieu (CPO) – 45 mins. A working conversation about product thinking, operational complexity, and how you approach shaping ambiguous problems. A practical exercise. A practical scenario inspired by real WeMaintain challenges. We’re interested in your structure, tradeoffs, and clarity, not polished slides. A final conversation with 2 to 3 WeMaintain team members – 30 mins. A discussion with Product & Engineering team members to explore collaboration style, ownership, and expectations on both sides. Welcome to the team!

Salary As this is a Europe-wide role, compensation will be adapted to the candidate’s country of location and aligned with local market benchmarks. For example: UK: £65,000 - £85,000 base salary Portugal: €55,000 - €75,000 base salary The exact package will depend on experience, level of ownership, and demonstrated impact. We are open to high-potential profiles who may sit below the top of the range, as well as more experienced candidates operating at the upper end.