Lead NetSuite Engineer - M/F/X in London

NetSuite runs all our finance and supply across four countries, and no one in-house owns it. We want you to be that person: take it back from our partner, decide what it becomes, and ship changes every week, not every quarter. If you've ever wanted to stop waiting on a change board, this is the role.

Who are we?

Operating across Europe and Asia, WeMaintain specialises in the maintenance and modernisation of lifts, escalators, automatic doors and fire safety systems, combining hands‑on technical expertise with technology and data.

Our approach is built on a simple belief: maintenance can be more reliable, transparent and effective when teams have the right tools, the autonomy to make decisions and a clear understanding of what's happening across the equipment they look after.

Since 2026, Otis has been our majority shareholder. WeMaintain continues to operate independently, retaining its own organisation and culture while benefiting from additional resources to support our growth.

Three core values guide the way we work every day:

• Care (looking after others): treating colleagues and customers with respect, consideration and a genuine sense of responsibility.

• Grit (determination): seeing things through with high standards, commitment and perseverance.

• Uniqueness (being different): embracing different perspectives, fresh ideas and new ways of doing things.

Our ambition is to raise the standards of maintenance, alongside the people who make it happen every day.

Why we’re hiring

We’re looking for a Lead NetSuite Engineer who wants to own a platform, not work through a ticket queue.

Until now, an external partner has configured and changed NetSuite for us. Every change was slow, and NetSuite never caught up with how we actually work. The result is what you’d expect: gaps in our stock data, few guardrails, and a lot of finance work still done by hand in spreadsheets. We’d rather tell you now than have you find out in week two.

So the first months are part archaeology, part repair. You’ll take over what exists, understand why it is the way it is, fix what’s broken, and then build. That suits people who like an imperfect starting point and the freedom that comes with it. It would frustrate people who want a clean system, a fixed scope, or a pure development role.

This is a newly created position within our Product & Engineering team , open to candidates working remotely from Europe. You’ll be the only in‑house NetSuite person, at least at first. No team around you, and no change board above you.

You’ll report to Tim (CIO) in Product & Engineering, with a dotted line to Marine (VP Operations) , who is your main stakeholder. Day-to-day, you’ll work with our Finance team (FP&A led by Amin) and our Supply Chain team (led by Hamza ), across France, the UK, Singapore and Hong Kong.

Your mission is to take full ownership of NetSuite and turn it into a reliable, efficient platform that supports how our business actually works, rather than forcing our teams to work around its limitations.

What makes this role different at WeMaintain?

This position goes well beyond NetSuite administration or development. What makes it different is the freedom to make decisions, the responsibility to deliver and the direct impact your work will have on our operations.

Most NetSuite jobs come with a ticket queue, a change board, and months between an idea and a release. Here you own the platform, you decide with the business, and you ship. You’ll see the impact within weeks, not quarters.

In practice, you’ll be responsible for:

• Owning NetSuite end-to-end. Bring the knowledge of our setup in-house, then run and change it yourself: configuration, workflows, SuiteScript, integrations.

• Deciding with the business, then shipping. You recommend, you arbitrate between requests, and you choose the tools. Finance and Supply bring you problems. Shaping the answer is your job.

• Saying no when that’s the right answer. Plenty of requests add complexity for little value. We’d rather you find the real problem and propose something simpler than build exactly what was asked.

• Splitting your week between build and process. Some days you’ll write SuiteScript. Other days you’ll map a receiving flow with a warehouse team or walk through the close with a controller. Both are the job.

• Looking past NetSuite when it’s the wrong tool. Sometimes a small app, an integration or an agent on top does the job better than another custom record. We expect you to try those.

The platform currently supports two essential parts of our business across four countries:

• Finance: accounting, invoicing, collections and month-end close, across several subsidiaries and currencies.

• Supply Chain: purchasing, receiving, fulfilment and physical inventory in each country, plus stock held on some client sites.

Around it sit Airwallex and Payhawk on the money side, plus a lot of spreadsheets that shouldn’t exist. We won’t pretend it’s in great shape. If it were, we wouldn’t be opening this role.

Three major challenges are already waiting for you:

• Making stock in NetSuite match what’s on the shelves. That means rebuilding how parts are ordered, approved, received, and moved, with guardrails that keep the data clean without anyone policing it. It also means a global stock view across four countries, and stock on client sites that still has to show up somewhere.

• Cleaning up the parts catalogue. Remove duplicates and fill the gaps. Then build our purchasing policy into the system: preferred suppliers, approval rules, replenishment.

• Getting the close out of spreadsheets. Internal control workflows, Airwallex and Payhawk integrations, revenue recognition, and analytical data good enough that Finance stops rebuilding it by hand every month.

And on AI, specifically? Use it. Obviously. Doing this job without it would be like closing the books on paper. Much of what this role touches is exactly the work AI is now good at: matching supplier invoices to receipts, finding duplicates in a messy parts catalogue, chasing collections, explaining why a stock count is off before anyone opens a spreadsheet. Some of that belongs inside NetSuite. Much of it belongs in an agent sitting next to NetSuite, doing the dull work and handing a person the decision.

We want you to build those yourself, not wait for a NetSuite release to ship them. Speed is our edge. An ERP owner who only configures screens won’t make Finance and Supply faster. Someone who can put an agent on the close, measure whether it holds up, and switch it off if it doesn’t, will.

You don’t need to have done it before. You do need to want to. And you won’t be BS’d or FOMO’d about

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