Head of Modernisation in London

We are looking for a Head of Modernisation to join our UK team. This is a high-impact national leadership role for an experienced lift industry professional who combines strong commercial instinct with operational delivery credibility. You will take full ownership of the modernisation function across the UK, driving profitable growth, strengthening delivery excellence, building scalable operational foundations, and helping shape the next phase of WeMaintain's growth journey. You will inherit an existing modernisation activity with strong growth potential and play a key role in scaling its structure, performance, and market presence.

As Head of Modernisation, you will:

• Develop and execute the UK modernisation growth strategy
• Build, manage, and improve a strong and predictable sales pipeline
• Lead the successful delivery of modernisation projects across the UK
• Own divisional financial performance, including revenue, margin, forecasting, and cost control
• Build and develop a high-performing national modernisation team
• Strengthen operational governance, delivery consistency, and customer satisfaction
• Develop strong relationships with consultants, asset owners, FM providers, managing agents, and key accounts
• Work closely with maintenance and account management teams to unlock opportunities within the existing customer base
• Act as a senior escalation point for critical operational or customer issues
• Drive a culture of ownership, accountability, pace, and execution excellence

What we're looking for:

You're a great fit if you:

• Have significant experience within the UK lift industry
• Bring proven leadership experience within modernisation, projects, or major works delivery
• Combine strong commercial judgement with operational credibility
• Have experience owning revenue, margin, and overall business performance
• Understand lift modernisation delivery, installation, and project governance in depth
• Are confident managing national or multi-site teams
• Communicate clearly and build trust with customers, teams, and stakeholders
• Take ownership naturally and thrive in fast-paced, evolving environments
• Are visible, pragmatic and close to operations, with a leadership style that builds credibility both on-site and at executive level
• Balance strategic thinking with operational attention to detail
• Know how to create structure and accountability without unnecessary bureaucracy

Bonus points if:

• You have experience scaling a modernisation or projects function within a growing SME environment
• You are comfortable working across both commercial and operational leadership topics
• You have strong experience improving delivery consistency, governance, and forecasting accuracy
• You bring a pragmatic, hands‐on leadership style with a strong execution mindset
• You enjoy building teams, developing people, and driving long‐term organisational maturity

What success looks like:

• You drive sustainable growth in modernisation order intake and revenue
• You improve pipeline quality, forecasting accuracy, and margin performance
• You strengthen project execution, delivery consistency, and completion quality
• You reduce defects, rework, and avoidable delivery failures
• You improve customer experience, communication standards, and long‐term trust
• You create a high‐performing, accountable, and scalable modernisation organisation
• You collaborate effectively across commercial, operational, and leadership teams
• You take ownership, move quickly, and continuously improve how we operate

What we offer:

• A role with real ownership and visibility across the UK business
• The opportunity to shape and scale a critical business division
• Strong support from senior leadership and cross‐functional teams
• A fast‐moving, ambitious environment where ideas turn into action quickly
• Internal mobility opportunities across teams and geographies
• A mission‐driven company with a strong culture and high standards