Medical Practice Administrator

Part-Time Administrator (16 Hours per Week) at Wem & Prees Medical Practice (Whitchurch Road, Prees). Are you organised, friendly and enjoy variety in your working day? Do you thrive in a busy environment where no two days are the same? Wem & Prees Medical Practice is looking for a motivated and reliable Administrator to join our supportive team based at our Prees Surgery for 16 hours per week. This role involves helping patients access the care they need while supporting our clinical and administrative teams with a wide range of essential tasks.

Main duties of the job:

• Contact patients by telephone, text message and letter to arrange appointments and clinics.
• Send invitations for annual reviews, health checks, screening appointments and other clinical services.
• Support the childhood immunisation programme by identifying eligible patients and arranging appointments.
• Action and respond to administrative clinical tasks generated by GPs, nurses and other healthcare professionals.
• Use EMIS Web to run searches, reports and patient recalls as directed.
• Support the patient deduction process when patients register with another GP practice.
• Maintain accurate and up-to-date patient records in line with practice procedures.
• Monitor and manage nurse review dashboards to ensure patients are invited and followed up appropriately.
• Manage and update new patient dashboards and associated administration processes.
• Monitor a range of practice dashboards and worklists to support quality and performance targets.
• Process incoming and outgoing correspondence as required.
• Ensure patient information is handled confidentially and in accordance with GDPR and practice policies.
• Identify and escalate any concerns, errors or queries to the appropriate member of staff.
• Work collaboratively with clinicians, reception teams and colleagues across the practice.
• Provide administrative support for clinical services, projects and practice initiatives.
• Undertake general office duties including data entry, filing, scanning, document management and record maintenance.
• Contribute to the smooth day-to-day running of the practice.
• Participate in team meetings and mandatory training as required.
• Maintain an excellent standard of customer service when dealing with patients and colleagues.
• Support the practice with additional administrative duties appropriate to the role.

Person Specification:

• Good organisational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Confident IT and keyboard skills.
• Ability to prioritise workload and meet deadlines.
• Ability to work accurately in a busy environment.
• Strong team-working skills.
• Professional, reliable and flexible approach to work.
• Previous administration experience.
• Experience working in a healthcare or NHS setting.
• Knowledge of EMIS Web.
• Experience using patient databases or clinical systems.
• Understanding of confidentiality and data protection requirements.

Qualifications:

• GCSE Grade C/4 or above (or equivalent qualification) in English Language.
• GCSE Grade C/4 or above (or equivalent qualification) in Mathematics.
• NVQ Level 2 or Level 3 in Business Administration or equivalent qualification.
• Further administrative, customer service or IT-related qualifications.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.