At a Glance
- Tasks: Support vulnerable individuals by managing temporary accommodation and ensuring safety standards.
- Company: Join a dynamic council team dedicated to housing and social welfare.
- Benefits: Enjoy flexible working, generous leave, and a solid pension scheme.
- Other info: Work in a vibrant office with great career progression opportunities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience and a passion for helping others are essential.
The predicted salary is between 30756 - 34011 £ per year.
We are looking for a flexible, motivated individual to join our Housing Needs Team. You will work within the Council’s Housing Options team, carrying out operational and administrative duties associated with the provision of the Council’s temporary accommodation stock. With a passion and enthusiasm for helping vulnerable individuals and families, you will assist the Temporary Accommodation Manager in maintaining the standard and availability of temporary accommodation. This will involve carrying out Health and Safety checks at the accommodation sites, and reporting any issues or problems identified.
You will be the first point of contact for customers and help to deal with issues that arise and be responsible for signing households up to accommodation. You will liaise with the Housing Options officers to help individuals and families move on to longer term accommodation.
We are looking for someone with:
- An interest in housing and social welfare issues, committed to helping people in difficult circumstances.
- Excellent customer service skills, and the ability to deal with households from a range of backgrounds, including those displaying challenging and/or aggressive behaviour.
- The confidence and capability to carry out a range of tasks within a limited amount of time, prioritising the welfare of the customer and their household in all cases.
- The ability to work well independently, whilst understanding the benefits of team working and partnership working.
You’ll need to be able to support others and be a genuine team player. What the council is really looking for is someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results.
You will need to have a full driving licence and use of a car as the role involves frequent travel between sites. The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.
Our CORE values—Collaborative, Open, Responsible, Excellent—guide everything we do. You will be working in the heart of Welwyn Garden City in our vibrant office. We offer flexible working to achieve a good work life balance, generous annual leave, discount to the council owned leisure facilities and much more.
We offer the Local Government Pension Scheme, which is a defined benefits scheme.
If you would like to have an informal discussion about the role, please contact Dan Parsons, Temporary Accommodation Manager on 01707 357618.
Please note we do not offer sponsorship for employment in the UK.
Closing date for applications is 19 July 2026. Remote assessment will take place on 23 July 2026. Face to face interviews will take place on 29 July 2026.
Temporary Accommodation Officer (P01667) in Welwyn Garden City employer: Welwyn Hatfield
Welwyn Hatfield Borough Council is an excellent employer, offering a supportive work environment in the heart of Welwyn Garden City. With a strong commitment to employee well-being, we provide flexible working arrangements, generous annual leave, and access to local leisure facilities, all while fostering a culture that values collaboration, openness, responsibility, and excellence. Join us to make a meaningful impact in the community while enjoying opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Accommodation Officer (P01667) in Welwyn Garden City
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Welwyn Hatfield, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Welwyn Hatfield and can help you get your foot in the door for these full-time public sector roles.
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Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Temporary Accommodation Officer (P01667) in Welwyn Garden City
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Welwyn Hatfield and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Welwyn Hatfield
✨Get to Know Public Sector Values
Before your interview with Welwyn Hatfield, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Welwyn Hatfield.
