At a Glance
- Tasks: Support vulnerable individuals by managing temporary accommodation and ensuring safety standards.
- Company: Join a dynamic council team dedicated to housing and social welfare.
- Benefits: Enjoy flexible working, generous leave, and a solid pension scheme.
- Other info: Work in a vibrant office with great career progression opportunities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience and a passion for helping others are essential.
The predicted salary is between 30756 - 34011 £ per year.
We are looking for a flexible, motivated individual to join our Housing Needs Team. You will work within the Council’s Housing Options team, carrying out operational and administrative duties associated with the provision of the Council’s temporary accommodation stock. With a passion and enthusiasm for helping vulnerable individuals and families, you will assist the Temporary Accommodation Manager in maintaining the standard and availability of temporary accommodation. This will involve carrying out Health and Safety checks at the accommodation sites, and reporting any issues or problems identified.
You will be the first point of contact for customers and help to deal with issues that arise and be responsible for signing households up to accommodation. You will liaise with the Housing Options officers to help individuals and families move on to longer term accommodation.
We are looking for someone with:
- An interest in housing and social welfare issues, committed to helping people in difficult circumstances.
- Excellent customer service skills, and the ability to deal with households from a range of backgrounds, including those displaying challenging and/or aggressive behaviour.
- The confidence and capability to carry out a range of tasks within a limited amount of time, prioritising the welfare of the customer and their household in all cases.
- The ability to work well independently, whilst understanding the benefits of team working and partnership working.
You’ll need to be able to support others and be a genuine team player. What the council is really looking for is someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results.
You will need to have a full driving licence and use of a car as the role involves frequent travel between sites. The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.
Our CORE values—Collaborative, Open, Responsible, Excellent—guide everything we do. You will be working in the heart of Welwyn Garden City in our vibrant office. We offer flexible working to achieve a good work life balance, generous annual leave, discount to the council owned leisure facilities and much more.
We offer the Local Government Pension Scheme, which is a defined benefits scheme.
If you would like to have an informal discussion about the role, please contact Dan Parsons, Temporary Accommodation Manager on 01707 357618.
Please note we do not offer sponsorship for employment in the UK.
Closing date for applications is 19 July 2026. Remote assessment will take place on 23 July 2026. Face to face interviews will take place on 29 July 2026.
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