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- Tasks: Ensure quality assurance in housing benefits and council tax support while improving performance.
- Company: Join Welwyn Hatfield Borough Council, a forward-thinking authority with a collaborative spirit.
- Benefits: Enjoy a competitive salary, flexible working, generous leave, and a pension scheme.
- Why this job: Make a real impact in your community while developing your skills in a supportive environment.
- Qualifications: IRRV qualification or equivalent experience in benefits legislation and processing.
- Other info: Hybrid role with opportunities for career growth and collaboration with local authorities.
The predicted salary is between 19175 - 20627 £ per year.
Revenues & Benefits Client Officer (P01451)
Starting salary £38,350 pro rata (£19,175pa) with progression to £41,254 pro rata (£20,627pa) through annual increments subject to satisfactory service (inclusive of outer fringe allowance). 18.5 hours per week (hybrid working). Permanent contract.
Working in partnership with Liberata UK Ltd, we have a history of delivering Revenues and Benefits to a high standard at Welwyn Hatfield Borough Council. An exciting opportunity has arisen, and we are looking for a self-motivated IRRV qualified person with proven communication skills. Your knowledge and commitment will help shape the future development and success of our service and allow you to make an impact in a key role as a Revenues and Benefits Client Officer.
Working with the Council’s partner, you will ensure that contractual and statutory obligations are met through quality assurance checks on housing benefit, council tax support and council tax work undertaken; ensuring that quality and accuracy of data is maintained. With an ability to understand and interpret complex data, you will help to identify improved methods of performance and to establish and implement the best practice processes.
You will be IRRV qualified or have extensive equivalent experience. It is essential you have knowledge of benefits legislation and current experience processing benefits and council tax support. Effective communication skills and an understanding of good working practices to improve performance are also required. The role also involves close working with other Hertfordshire local authorities, Council services such as our Housing team, partners such as the Department for Work and Pensions and our Shared Anti-Fraud Service.
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post. The role is hybrid with the expectation of attending the office at least once a week.
Our CORE values guide everything we do – Collaborative, Open, Responsible, Excellent. We can offer you a unique and attractive working environment in the heart of Welwyn Garden City, flexible working arrangements, access to electric pool cars, as well as the Local Government benefits including pension scheme and generous annual leave allowance.
If you are interested in working in an ambitious authority, working collaboratively with dedicated officers, and helping deliver an excellent service, we want to hear from you.
If you would like to have an informal discussion about the role, please contact Ingrid Johnson, Service Manager - Revenue, Benefits, and Fraud, at i.johnson@welhat.gov.uk.
Please note that we do not offer sponsorship for employment in the UK.
Closing date for applications is 19 April 2026. Remote assessment will be held on 23 April 2026. Face to face Interviews will be held on 30 April 2026 and 1 May 2026.
Revenue and Benefits Client Officer (P01451) in Welwyn Garden City employer: Welwyn Hatfield
Contact Detail:
Welwyn Hatfield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue and Benefits Client Officer (P01451) in Welwyn Garden City
✨Tip Number 1
Get to know the company! Research Welwyn Hatfield Borough Council and their partnership with Liberata UK Ltd. Understanding their values and recent projects can help you tailor your conversation during interviews.
✨Tip Number 2
Practice your communication skills! Since this role requires effective communication, consider doing mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to Revenues and Benefits. Building relationships can give you insider tips and potentially a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about the role and keen to be part of the team at Welwyn Hatfield Borough Council.
We think you need these skills to ace Revenue and Benefits Client Officer (P01451) in Welwyn Garden City
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the role of Revenue and Benefits Client Officer. We want to see how you can contribute to our team, so don’t hold back on showcasing your IRRV qualifications and relevant experience!
Show Off Your Communication Skills: Since effective communication is key in this role, use your application to demonstrate your ability to convey complex information clearly. We love seeing examples of how you've successfully communicated with clients or colleagues in the past.
Highlight Your Data Skills: This position involves working with complex data, so be sure to mention any experience you have in interpreting and managing data. We’re looking for someone who can identify performance improvements, so share any relevant achievements or methods you've implemented.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to hear from you!
How to prepare for a job interview at Welwyn Hatfield
✨Know Your Stuff
Make sure you brush up on your knowledge of benefits legislation and current practices in processing benefits and council tax support. Being IRRV qualified or having equivalent experience is crucial, so be ready to discuss your qualifications and how they relate to the role.
✨Show Off Your Communication Skills
Since effective communication is key in this role, practice articulating your thoughts clearly and confidently. Think about examples where you've successfully communicated complex information to others, especially in a public-facing context.
✨Understand the Role's Impact
Be prepared to discuss how your work as a Revenues and Benefits Client Officer can shape the future of the service. Think about ways you can contribute to quality assurance checks and improving performance, and be ready to share your ideas during the interview.
✨Embrace Collaboration
This role involves working closely with various teams and partners. Highlight your experience in collaborative environments and be ready to discuss how you can foster good working relationships with other local authorities and services, like the Department for Work and Pensions.