At a Glance
- Tasks: Coordinate licensing processes and manage applications for various licenses.
- Company: Welwyn Hatfield Borough Council, committed to high-quality community services.
- Benefits: Starting salary of £31,771, flexible working, generous leave, and professional development.
- Other info: Hybrid role with excellent career growth opportunities in a dynamic environment.
- Why this job: Make a real impact in public service while enjoying a balanced work-life.
- Qualifications: Strong customer service skills and experience in public-facing roles.
The predicted salary is between 23400 - 28600 £ per year.
Starting salary £31,771pa with progression to £35,134pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance).
37 hours per week (hybrid). Permanent contract.
We’re looking for a proactive and enthusiastic individual to be responsible for the day-to-day coordination, operation and delivery of licensing administrative systems and processes carried out by the council’s Licensing team within Regulatory Services. This is an exciting and important role, where you will be involved in a variety of licensing processes which includes the licensing of taxi and private hire vehicles and drivers, alcohol and regulated entertainment premises licences, temporary events, street trading, gambling and animal licensing.
Community is at the Heart of what we do. Welwyn Hatfield includes the two towns of Welwyn Garden City and Hatfield. The Council is ambitious about providing high-quality services to residents in a modern, efficient and effective way. You will be working from our vibrant office in the heart of Welwyn Garden City. We offer flexible working to achieve a good work-life balance, generous annual leave, professional development, discount to the council owned leisure facilities and much more.
We offer the Local Government Pension Scheme, which is a defined benefits scheme.
Key responsibilities of this role:
- To be the first point of contact for all enquiries from licensees, providing necessary and appropriate and specialist detailed information to respond to requests for service within statutory timescales.
- To be responsible for the management and processing of all renewal and new licence applications from initial receipt and validation through to production of the licence, ensuring all statutory timescales are adhered to, liaising with legal advisors and senior management where necessary. Continually maintain and update files (both paper and electronic) throughout the life of each licence.
- To manage all public registers of statutory licensing information, including making/writing regular updates to the council’s website and keeping the website and other relevant forms and documents current through rapidly changing legislation.
- Be the coordinating officer for the multi-agency Safety Advisory Group which operates within the Borough. To include organisation and coordination of meetings, formulating agendas, preparing and disseminating minutes and dealing with correspondence and maintaining effective communication with all partners.
About you:
This is a high-impact role at the heart of a prominent public-facing service, offering the opportunity to deliver an excellent efficient service, whilst continually improving licensing administrative systems and procedures. We’re seeking a confident, organised and keen individual who can manage varied, time-sensitive workloads with detail and accuracy. You will also have a genuine interest in public protection and supporting the business community. You will have great customer service skills and have experience with working in direct contact with the public. The role is hybrid with the expectation of attending the office at least once a week, service needs dependent. You will be required to attend meetings and training when required. You will attend more frequently during your training. The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.
For an informal conversation about the role, please contact Liz Bailey, Head of Regulatory Services, l.bailey1@welhat.gov.uk.
We are changing:
Welwyn Hatfield Borough Council (WHBC) is undergoing Local Government Reorganisation (LGR). If you are employed by WHBC on 1 April 2028, it is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles. LGR is one of the biggest changes in local government we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.
Please note we do not provide sponsorship for employment in the UK.
We recommend downloading the role profile as this will be unavailable online once the vacancy closes. Closing date for applications is 4 October 2026. Remote assessment will be held on 8 October 2026. Face to face interviews will be held on 15 October 2026.
Licensing Technician (P00216) in Welwyn Garden City employer: Welwyn Hatfield
Welwyn Hatfield Borough Council is an excellent employer, offering a supportive work culture that values collaboration and community engagement. With flexible hybrid working arrangements and opportunities for professional growth, employees can thrive while making a meaningful impact in local governance. The council prioritises employee well-being and development, ensuring a rewarding experience for those dedicated to serving the community.
StudySmarter Expert Advice🤫
We think this is how you could land Licensing Technician (P00216) in Welwyn Garden City
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Welwyn Hatfield, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Welwyn Hatfield and can help you get your foot in the door for these full-time public sector roles.
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We think you need these skills to ace Licensing Technician (P00216) in Welwyn Garden City
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Welwyn Hatfield and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Welwyn Hatfield
✨Get to Know Public Sector Values
Before your interview with Welwyn Hatfield, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Welwyn Hatfield.
