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- Tasks: Lead a team to prevent and relieve homelessness in the community.
- Company: Welwyn Hatfield Borough Council, dedicated to high-quality public services.
- Benefits: Competitive salary with progression, hybrid working, and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in housing options, strong communication, and problem-solving abilities.
- Other info: Join a collaborative team that values responsibility and excellence.
The predicted salary is between 41992 - 45089 £ per year.
Welwyn Hatfield Borough Council is investing in Homelessness Services and is looking for someone to lead the expanding team of Housing Options. You will be one of two Housing Options Team Leaders for the Housing Options team, a member of the Housing Needs management team with operational responsibility for both the day-to-day service and the out of hours homelessness service.
You will be in a key role, working with the Housing Options Manager to develop the service in a way which promotes and prioritises the prevention of homelessness, whilst also ensuring that there are resources in place for the relief of homelessness when prevention is not possible.
You will have line management responsibilities for up to 8 officers, to ensure consistency of decision making, whilst also providing advice and guidance to help develop and strengthen team members’ own decision-making skills.
You will be responsible for maintaining and updating the key homeless prevention pathways, working with partners and colleagues to ensure the Council has the necessary housing options for successful sustainable outcomes.
You will be the primary point of contact for colleagues and partners in the day-to-day operation of the service, enabling the swift resolution of cases that require a quick response and helping colleagues without specialist knowledge.
You will demonstrate your ability to deal with emotionally challenging cases in difficult situations, dealing with cases that require escalation from members of the housing options team and identifying outcomes in complex cases.
We are looking for someone with:
- An interest in providing high quality public services to the local community
- Experience of working in Housing Options and homelessness, making detailed homelessness decisions and providing detailed housing advice
- The ability to negotiate with others and find solutions to complicated situations
- High levels of ability working with IT systems and confidence in using Microsoft software
- Excellent communication and interpersonal skills
- Ability to manage the effective operation of Welwyn Hatfield Borough Council’s Housing Options service
Our Values are important to us and we’re looking for someone who can live our values and help embed them into the services we deliver. Our values are Collaborative, Open, Responsible and Excellent.
If you are passionate about helping people and assisting those in housing need, and if you also thrive under pressure and enjoy team working – we want to hear from you.
Housing Options Team Leader in Welwyn Garden City employer: Welwyn Hatfield
Contact Detail:
Welwyn Hatfield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Options Team Leader in Welwyn Garden City
✨Tip Number 1
Network like a pro! Reach out to current employees at Welwyn Hatfield Borough Council on LinkedIn or through local events. A friendly chat can give us insights into the team culture and what they really value in a Housing Options Team Leader.
✨Tip Number 2
Prepare for the interview by practising common questions related to housing options and homelessness. We should also think about specific examples from our past experiences that showcase our problem-solving skills and ability to handle challenging situations.
✨Tip Number 3
Showcase our passion for public service! During interviews, let’s share why we care about helping those in housing need. This will resonate with the council's values and demonstrate that we’re not just looking for a job, but a chance to make a difference.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can keep us fresh in their minds. Plus, it shows we’re proactive and genuinely interested in the position.
We think you need these skills to ace Housing Options Team Leader in Welwyn Garden City
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Housing Options Team Leader role. Use keywords from the job description to show we’re on the same page!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Share specific examples of how you've successfully managed teams or dealt with complex housing situations. We want to see your problem-solving prowess in action.
Be Authentic: Let your personality shine through! We value collaboration and openness, so don’t hesitate to share your passion for helping others and your commitment to high-quality public service.
Apply Through Our Website: For a smooth application process, make sure to apply directly through our website. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Welwyn Hatfield
✨Know Your Stuff
Make sure you brush up on your knowledge of housing options and homelessness services. Familiarise yourself with the key issues and challenges in the sector, as well as the specific policies and procedures of Welwyn Hatfield Borough Council. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Housing Options Team Leader, you'll need to demonstrate your ability to lead and manage a team effectively. Prepare examples from your past experiences where you've successfully guided a team through challenging situations or improved service delivery. Highlight your approach to mentoring and developing team members.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you would handle emotionally challenging cases and ensure you can convey complex information in an understandable way to both colleagues and clients.
✨Align with Their Values
Welwyn Hatfield Borough Council values collaboration, openness, responsibility, and excellence. Think about how your personal values align with these and prepare to share specific examples that demonstrate how you've embodied these principles in your work. This will help you connect with the interviewers on a deeper level.
