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- Tasks: Support residents in housing difficulties with compassionate and efficient assistance.
- Company: Join Welwyn Hatfield Borough Council, a community-focused organisation.
- Benefits: Enjoy a competitive salary, flexible working, and generous annual leave.
- Other info: Hybrid role with excellent career progression opportunities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Good education, strong IT skills, and customer service experience required.
The predicted salary is between 28426 - 30324 £ per year.
Welwyn Hatfield Borough Council is looking for a Housing Needs Administrator to join our Housing Options service. This is a vital frontline role supporting residents who may be experiencing housing difficulty and requiring clear, compassionate and efficient assistance.
You will provide high-quality administrative and technical support to the Housing Needs Team, helping ensure a responsive, accurate and customer-centred service. You’ll be the first point of contact for many customers, dealing with enquiries by telephone, email and in person, while also supporting key housing processes and maintaining accurate records.
The role involves working with sensitive personal information, supporting locally agreed schemes, and liaising with internal teams and partner agencies to help resolve housing-related issues.
Key responsibilities:- Providing professional, customer-focused administrative support to the Housing Options service
- Responding to enquiries from residents in a responsive, accurate and compassionate manner
- Maintaining and updating customer records across IT and case management systems
- Supporting officers and managers with complaints, Member enquiries and partnership working
- Liaising with colleagues, temporary accommodation providers and other services to resolve issues
- Responsibility for maintaining financial records and conducting finance administrative tasks
- Ensuring compliance with data protection, equality and housing legislation at all times
It is essential the postholder has a good general standard of education, including GCSE Math and English (or equivalent), strong IT skills, including confidence using Microsoft Word, Excel and Outlook. You will have experience in a customer-facing role with excellent written and verbal communication skills. You will have the ability to work to deadlines and use initiative to solve problems. You will understand equality, diversity and data protection principles.
Experience within housing, local government or a similar public service environment would be an advantage but is not essential. The role is hybrid with the expectation of attending the office at least twice a week. The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.
If you are passionate about helping people and assisting those in housing need and thrive under pressure and enjoy team working – we want to hear from you.
We offer the Local Government Pension Scheme, which is a defined benefits scheme, an attractive working environment in the heart of Welwyn Garden City, flexible working, free parking, access to electric pool cars, and a minimum of 25 days annual leave each year.
Please note we do not provide sponsorship for employment in the UK. We recommend downloading the role profile as this will be unavailable online once the vacancy closes. We reserve the right to close this vacancy early if we receive a high volume of suitable applications. Early application is therefore encouraged.
Closing date for applications is 17 May 2026. Remote assessments will be held 27 May 2026. Face to face interviews will be held on 4 June 2026.
Housing Needs Administrator in Welwyn Garden City employer: Welwyn Hatfield
Contact Detail:
Welwyn Hatfield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Needs Administrator in Welwyn Garden City
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Welwyn Hatfield Borough Council. Understand their values and how they align with your own. This will help you show that you're not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and housing needs. Think about your past experiences and how they relate to the role. We can even help you with mock interviews if you need a bit of extra practice!
✨Tip Number 3
Show your passion! When you’re in the interview, let your enthusiasm for helping people shine through. Talk about why you want to work in housing and how you can make a difference. Remember, they’re looking for someone who’s not just qualified, but also genuinely cares.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role and why you’d be a perfect fit!
We think you need these skills to ace Housing Needs Administrator in Welwyn Garden City
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Housing Needs Administrator role. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect this.
Highlight Relevant Experience: If you've got experience in customer-facing roles or any background in housing or local government, make sure to mention it! We love seeing how your past experiences can contribute to our mission.
Apply Through Our Website: Don't forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Welwyn Hatfield
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Housing Needs Administrator. Familiarise yourself with the key tasks like providing customer-focused support and maintaining accurate records. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves dealing with residents and internal teams, practice articulating your thoughts clearly and compassionately. Prepare examples from your past experiences where you've successfully handled customer enquiries or resolved issues, as this will highlight your ability to communicate effectively.
✨Demonstrate Your IT Proficiency
Brush up on your Microsoft Word, Excel, and Outlook skills before the interview. Be ready to discuss how you've used these tools in previous roles, especially in managing records or financial tasks. This will reassure the interviewers that you can handle the technical aspects of the job.
✨Emphasise Your Problem-Solving Abilities
Think of specific instances where you've had to use your initiative to solve problems, particularly in a customer-facing environment. Highlighting your ability to work under pressure and find solutions will resonate well with the values of the organisation, especially their commitment to being responsive and compassionate.