At a Glance
- Tasks: Tackle anti-social behaviour and support communities through proactive interventions.
- Company: Welwyn Hatfield Borough Council, committed to community safety and resilience.
- Benefits: Competitive salary, flexible working, generous leave, and a supportive work environment.
- Other info: Join a dynamic team with excellent career progression opportunities.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in ASB or community safety roles and strong communication skills.
The predicted salary is between 38350 - 41254 £ per year.
Starting salary £38,350pa with progression to £41,254pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance).
37 hours per week (hybrid working). Permanent contract.
Welwyn Hatfield Borough Council is seeking a committed and proactive Anti-Social Behaviour (ASB) Officer to help keep our communities safe, resilient and supported. You will play a key role in preventing and tackling anti-social behaviour across the borough, working closely with residents, internal services and external partners to deliver effective, proportionate and victim-focused interventions. This is a varied and rewarding role, ideal for someone who is confident managing complex casework and passionate about improving neighbourhoods.
Key responsibilities:
- Investigate and manage reports of anti-social behaviour in line with relevant legislation, council policies and best practice.
- Develop and implement action plans to resolve ASB issues, taking a problem-solving and victim-centred approach.
- Gather evidence, conduct interviews, and prepare case files for legal action where necessary.
- Work closely with partners including Housing, Police, Social Services, youth services and registered providers.
- Use early intervention, warning letters, mediation and enforcement tools to prevent escalation.
- Attend case conferences, multi-agency meetings and court hearings as required.
- Provide advice, guidance and regular updates to complainants and alleged perpetrators.
- Maintain accurate case records and produce reports and correspondence to a high standard.
What we’re looking for:
It is essential that you have:
- Experience of working in an ASB, housing, community safety or enforcement-related role.
- Sound knowledge of ASB legislation, enforcement powers and good practice.
- Ability to manage a demanding caseload and deal with challenging situations.
- Excellent communication skills, both written and verbal.
- Strong partnership-working and negotiation skills.
- Ability to work independently and take balanced, proportionate decisions.
- Competent IT skills and experience using case management systems.
It would be an advantage if you have:
- Experience of preparing cases for legal proceedings or court.
- Knowledge of safeguarding procedures and risk assessment.
- Experience of working within a local authority or housing environment.
This post is subject to a police vetting clearance check. The postholder will have a full UK driving licence and access to a vehicle as the role requires frequent travel across the borough.
If you feel that this role is for you, then please do apply! If you would like to have an informal discussion about the role, please contact Nuvin Ramiah; ASB and Community Safety Manager (Resident Services and Climate Change) on 01707 357954.
Our CORE values—Collaborative, Open, Responsible, Excellent—guide everything we do.
We offer the Local Government Pension Scheme, which is a defined benefits scheme, an attractive working environment in the heart of Welwyn Garden City, flexible working, free parking, access to electric pool cars, and a minimum of 25 days annual leave each year.
Please note we do not provide sponsorship for employment in the UK.
Closing date for applications is 14 June 2026. Remote assessments will be held on 18 June 2026. Face to face interviews will be held on 24 June 2026.
ASB Officer (RP0127) in Welwyn Garden City employer: Welwyn Hatfield
Welwyn Hatfield Borough Council is an excellent employer, offering a supportive and collaborative work environment that prioritises community safety and employee well-being. With a commitment to professional development, flexible working arrangements, and a comprehensive benefits package including the Local Government Pension Scheme and generous annual leave, this role as an ASB Officer provides a meaningful opportunity to make a positive impact in the borough while enjoying a balanced work-life dynamic.
StudySmarter Expert Advice🤫
We think this is how you could land ASB Officer (RP0127) in Welwyn Garden City
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the ASB legislation and the specific challenges faced by communities. This will help you speak confidently about how your experience aligns with the job during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former ASB Officers on LinkedIn or at local events. They can provide insider tips and might even give you a heads-up about upcoming opportunities.
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've managed complex casework or worked with partners. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace ASB Officer (RP0127) in Welwyn Garden City
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in ASB, housing, or community safety. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since excellent communication is key for this role, ensure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Demonstrate Problem-Solving Abilities:We’re looking for someone who can tackle complex situations effectively. In your application, share examples of how you’ve successfully managed challenging cases or resolved conflicts in the past.
Apply Through Our Website:To make sure your application gets to us without a hitch, apply directly through our website. It’s the best way to ensure we receive all your details and can consider you for this exciting opportunity!
How to prepare for a job interview at Welwyn Hatfield
✨Know Your ASB Legislation
Make sure you brush up on your knowledge of anti-social behaviour legislation and enforcement powers. Being able to discuss relevant laws and how they apply to the role will show that you're serious about tackling ASB effectively.
✨Showcase Your Communication Skills
Since this role involves working closely with residents and partners, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated in challenging situations, as strong verbal and written skills are essential.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've managed complex casework or resolved conflicts. Be ready to explain your approach to developing action plans and how you prioritise victim-centred solutions.
✨Prepare for Partnership Working
Familiarise yourself with the key partners you'll be working with, such as Housing and Police. Highlight any previous experience collaborating with external agencies and how you can leverage those relationships to improve community safety.
