At a Glance
- Tasks: Shape local services and impact the community through quality assurance and strategic delivery.
- Company: Join Welwyn Hatfield Borough Council, a supportive and collaborative workplace.
- Benefits: Enjoy hybrid working, generous leave, and access to the Local Government Pension Scheme.
- Other info: Be part of a dynamic team during exciting local government changes.
- Why this job: Make a real difference in your community while enjoying work-life balance.
- Qualifications: Experience in Housing Benefit processing and strong analytical skills required.
The predicted salary is between 29096 - 35562 £ per year.
Starting salary £39,616 pro rata with progression to £42,616 pro rata through annual increments subject to satisfactory service (inclusive of outer fringe allowance) (£19,808 - £21,308 actual per annum) 18.5 hours per week (hybrid) Permanent contract.
Why Join Welwyn Hatfield Borough Council? Looking for a part-time role where your expertise directly shapes local services and impacts the community? At Welwyn Hatfield Borough Council, we combine an ambitious, collaborative culture with exceptional work-life balance. Working from our offices in the heart of historic Welwyn Garden City, you will join a supportive team driven by our CORE values: Collaborative, Open, Responsible, and Excellent.
What We Offer You
- Work-Life Flexibility: Hybrid working arrangements to support your work-life balance.
- Generous Benefits: Access to the valuable Local Government Pension Scheme and a generous annual leave allowance.
- Sustainable Travel: Access to electric pool cars for work-related travel.
- Great Working Environment: Modern hub in the vibrant town centre of Welwyn Garden City.
- Career Support: A culture that values ongoing professional development and empowers you to perform at your best.
To view all our benefits, visit My Rewards – Careers.
The Role
Rather than day-to-day processing, this key client-side role puts you in the driving seat of quality, accuracy, and strategic delivery. Working alongside our established partner, Liberata UK Ltd, you will play a central role in auditing, monitoring performance, and shaping the future of our Revenues and Benefits service.
Key Responsibilities
- Conduct high-level quality assurance checks on Housing Benefit, Council Tax Support, and Council Tax work.
- Interpret complex benefit legislation and case law to drive continuous service improvements and best practice.
- Collaborate closely with internal housing teams, Hertfordshire local authorities, the DWP, and the Shared Anti-Fraud Service.
- Act as a key liaison to resolve complex enquiries from residents, Members, and stakeholders.
What We Are Looking For
Experience: Proven background in processing Housing Benefit and Council Tax Support with strong technical knowledge of benefit legislation.
Qualifications: IRRV / IRRV NVQ qualification is desirable. Extensive equivalent processing experience in Housing Benefits is essential.
Skills: Strong analytical skills, attention to detail, and the ability to communicate technical information clearly to diverse audiences.
Mindset: A collaborative team player who takes ownership and is motivated by delivering excellence.
We are committed to safer recruitment, safeguarding, and promoting the welfare of children, young people and vulnerable adults. This post is subject to a basic DBS check. The role is hybrid with the expectation of attending the office 1 day a week. You will be expected to attend the office more often during your training.
Note: Applicants must have the right to work in the UK as we do not offer sponsorship for employment.
Closing Date: 20 September 2026
Remote Assessments: 25 September 2026
Face-to-Face Interviews: 30 September / 1 October 2026
We are changing Welwyn Hatfield Borough Council (WHBC) is undergoing Local Government Reorganisation (LGR). If you are employed by WHBC on 1 April 2028, it is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles. LGR is one of the biggest changes in local government we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better. To find out more, visit Devolution and Local Government Reorganisation – Welwyn Hatfield Borough Council.
Revenue and Benefits Client Officer (P01451) employer: Welwyn Hatfield
At Welwyn Hatfield Borough Council, we pride ourselves on being an excellent employer that values collaboration and community impact. Our hybrid working model promotes a healthy work-life balance, while our commitment to professional development ensures that you can grow your career in a supportive environment. With generous benefits, including access to the Local Government Pension Scheme and sustainable travel options, you'll find a fulfilling role in the vibrant setting of Welwyn Garden City.
StudySmarter Expert Advice🤫
We think this is how you could land Revenue and Benefits Client Officer (P01451)
✨Get Involved in Local Initiatives
Dive into local community projects or volunteer with public sector organisations. This puts you directly in contact with people who could help you get your foot in the door for part-time roles at places like Welwyn Hatfield.
✨Use LinkedIn for Public Sector Connections
Don’t just rely on the job listings! Connect with professionals in the government and public sector on LinkedIn. Engage with their posts, join relevant groups, and keep an eye out for any local job shares or network events where you can meet people from Welwyn Hatfield directly.
✨Check Out Job Fairs and Community Events
Local job fairs or community events are goldmines if you're searching for part-time opportunities. Many public sector roles get filled via these platforms, so make sure you're there to chat with employers like Welwyn Hatfield and show your enthusiasm!
✨Tailored Applications on Our Website
When you see a part-time role at Welwyn Hatfield, apply through our website to keep things straightforward. Highlight specific skills and experiences in public sector work relevant to the role – it helps you stand out!
We think you need these skills to ace Revenue and Benefits Client Officer (P01451)
Some tips for your application 🫡
Showcase Your Public Service Passion:When applying for a part-time role in the government or public sector, it's vital to express your enthusiasm for public service. Share why you’re interested in contributing to Welwyn Hatfield and how your values align with their mission. We love to see candidates who really care about making a difference!
Highlight Relevant Experience:Make sure to detail any previous volunteer work, internships, or jobs that demonstrate your commitment to public service. This is important in the government sector! If you've been involved in community projects or have relevant academic courses, bring those into your CV to stand out.
Tailor Your CV for Public Sector Standards:In the public sector, it’s common to focus on your skills and experiences that align specifically with the role. Ensure your CV includes clear examples of how your background fits the responsibilities outlined in the job posting for Revenue and Benefits Client Officer (P01451) at Welwyn Hatfield. Use bullet points for clarity—it's all about making it easy for the hiring team!
Keep It Professional, But Personal:While we want you to be personable, don’t shy away from a formal tone in your cover letter. Share your motivations and what you hope to learn in this part-time role at Welwyn Hatfield. It’s a balance of showing who you are while respecting the formal nature of the public sector!
How to prepare for a job interview at Welwyn Hatfield
✨Show Your Commitment to Public Service
Part-time roles in the government or public sector often attract candidates who are passionate about making a difference. Let's highlight your dedication to public service during the interview. Be prepared to discuss any volunteer work or projects that showcase your commitment to the community and alignment with the mission of Welwyn Hatfield.
✨Familiarity with Policy and Regulation
Understanding government policies and regulations is crucial in this field. Brush up on relevant laws or initiatives that impact the role you're applying for. We can also prep you for scenario-based questions where you might have to demonstrate how you'd navigate specific public issues relevant to Revenue and Benefits Client Officer (P01451).
✨Highlight Relevant Skills and Experience
Whether it’s communication, research, or analytical skills, make sure to relate your experience to the competencies sought by Welwyn Hatfield. Discuss how your part-time availability complements your studies or other commitments, showing that you are ready to juggle responsibilities while bringing valuable skills to the table.
✨Prepare for Group Interviews
Public sector roles often involve teamwork, so you might find yourself in a group interview setting. We should practice how to effectively engage with others during the interview while also demonstrating your individual contributions. Show that you’re a team player, ready to collaborate for the greater good!
