At a Glance
- Tasks: Lead a team to enhance community services and resolve tenancy issues.
- Company: Join the friendly and supportive Welwyn Hatfield Borough Council.
- Benefits: Enjoy flexible working, generous leave, and a solid pension scheme.
- Other info: Hybrid role with excellent career growth opportunities during local government reorganisation.
- Why this job: Make a real difference in tenants' lives while developing your leadership skills.
- Qualifications: Experience in housing management and strong leadership abilities required.
The predicted salary is between 47907 - 51246 £ per year.
Starting salary £47,907 with progression to £51,246 pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance).
37 hours per week (hybrid working). Fixed term contract until 31 March 2027.
Are you a passionate housing professional who wants to make a real difference to our tenant’s lives? We are looking for an exceptional Team Leader to join our Neighbourhoods team. This exciting role involves overseeing the delivery of tenancy services. This includes managing operational aspects of neighbourhood and estate management to enhance communities, resolving complex tenancy management cases, developing services, and ensuring that we meet our corporate priorities and performance indicators.
The role also involves providing leadership to a team of Neighbourhood Officers to ensure outstanding service delivery, managing performance, and motivating and developing staff.
We are looking for an enthusiastic leader who has:
- Experience of delivering in a tenancy or housing management role or relevant housing related area.
- Up to date housing knowledge.
- Strong leadership skills with the ability to set clear objectives, manage performance, motivate, and coach staff.
- Excellent communicator and able to collaborate and foster effective partnerships.
- Excellent customer care.
The Neighbourhood team is very friendly and supportive and working at Welwyn Hatfield Borough Council is a rewarding experience. We look forward to receiving your application.
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post. The post is a fixed term contract to provide additional resource during a restructure transition period. The role is hybrid with the expectation of attending the office 2-3 days a week. You will be required to attend more often during your training. You will also need a full driving licence and access to a car. You will be working in the heart of Welwyn Garden City in our vibrant office.
We offer flexible working to achieve a good work life balance, generous annual leave, discount to the council owned leisure facilities and much more. To see our full list of employee benefits visit My Rewards – Career. We offer the Local Government Pension Scheme, which is a defined benefits scheme.
Our CORE values—Collaborative, Open, Responsible, Excellent—guide everything we do!
Please note we do not offer sponsorship for employment in the UK. Closing date for applications is 20 September 2026. Remote assessments will be held on 24 September 2026. Face to face interviews will be held on 2 October 2026.
Neighbourhood Team Leader employer: Welwyn Hatfield
Welwyn Hatfield Borough Council is an excellent employer, offering a supportive work culture that values collaboration and community engagement. With flexible hybrid working arrangements and opportunities for professional growth, employees can thrive while making a meaningful impact in local governance. The council prioritises employee well-being and development, ensuring a rewarding experience for those dedicated to serving the community.
