At a Glance
- Tasks: Manage and maintain rent accounts for council tenants, ensuring accurate processing.
- Company: Join Welwyn Hatfield Borough Council, a supportive and ambitious local authority.
- Benefits: Enjoy flexible working, generous leave, and a pension scheme in a vibrant office environment.
- Other info: This role offers progression opportunities and values employee input at all levels.
- Why this job: Make a real impact while delivering excellent customer service in a collaborative culture.
- Qualifications: Customer-focused with strong communication skills; experience in finance is a plus.
The predicted salary is between 28426 - 34011 £ per year.
7.5 hours per week (job share spread over 2 days in the office)
Starting salary £28,426 pro rata with potential progression to £34,011 pro rata on achieving designated skills and experience
In this key role it will be up to you to provide a proactive, comprehensive and high-quality back-office housing rent transactions service through the management and maintenance of the rent accounts for council tenants of Welwyn Hatfield.You will undertake all aspects of rent accounting for dwelling and garage tenancies in accordance with current audit, accounting and legislative practice and process and manageindividual rent accounts carrying out accurate and timely daily, weekly and monthly system processing.
This is a role that has a lot of variety but will be very rewarding enabling you to work closely with internal colleagues always delivering excellent internal customer service.
Welwyn Hatfield Borough Council pride themselves on theircommitment to their people – striving to ensure that every employee feels valued and happy in their work.Employees are empowered to influence and transform the services they deliver, no matter what level they’re at.
What the council is really looking for is someone with a true customer focus, anunderstanding of what great customer service involves and acommitment to delivering outstanding results.
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.
You will be working at our office in White Lion Square, Hatfield.
We can offer you a unique and attractive working environment in the heart of Hatfield, flexible working arrangements, Local Government benefits including pension scheme and generous annual leave allowance.
If you are interested in working in an ambitious authority, working collaboratively with dedicated officers, and helping deliver an excellent service, we want to hear from you.
Our Values
Our Values are important to us and we’re looking for someone who can live our values and help embed them into the services we deliver. Our values are Collaborative, Open, Responsible and Excellent.
Please note that we do not provide visa sponsorship for employment in the UK.
Closing date for applications is 27 August 2025
Assessments will be held on 2 September 2025
Interviews will be held on 9 September 2025
- Salary Starting salary £28,426 pro rata with potential progression to £34,011 pro rata on achieving designated skills and experience
- Frequency Annual
- Job Reference welhat/TP/100/317
- Contract Type Permanent
- Closing Date 27 August, 2025
- Job Category Finance
- Business Unit Finance
- Location White Lion House, Hatfield, United Kingdom
Housing Transactions Officer starting at £28k in Hatfield employer: Welwyn Hatfield
Welwyn Hatfield Borough Council is an exceptional employer that prioritises the well-being and development of its employees. With a commitment to fostering a collaborative and supportive work culture, staff are empowered to make a real impact in their roles while enjoying flexible working arrangements and generous benefits. Located in the vibrant heart of Hatfield, this role offers a unique opportunity to contribute to the community while advancing your career in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Transactions Officer starting at £28k in Hatfield
✨Tip Number 1
Familiarise yourself with the specific housing policies and regulations relevant to Welwyn Hatfield. Understanding local legislation will not only help you in the role but also demonstrate your commitment and knowledge during interviews.
✨Tip Number 2
Network with current or former employees of Welwyn Hatfield Borough Council. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to showcase your customer service skills through examples from your past experiences. The council values a strong customer focus, so be ready to discuss how you've successfully handled customer interactions.
✨Tip Number 4
Research the council's values: Collaborative, Open, Responsible, and Excellent. Think of ways you can embody these values in your work and be prepared to discuss them in your interview to show you're a great fit for their team.
We think you need these skills to ace Housing Transactions Officer starting at £28k in Hatfield
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Housing Transactions Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Customer Service Skills:Since the role emphasises a strong customer focus, make sure to provide specific examples in your CV and cover letter that demonstrate your commitment to excellent customer service and your ability to communicate effectively with the public.
Showcase Relevant Experience:If you have previous experience in finance, accounting, or housing services, be sure to detail this in your application. Use quantifiable achievements to illustrate your capabilities in managing accounts and processing transactions.
Align with Company Values:Familiarise yourself with Welwyn Hatfield Borough Council's values: Collaborative, Open, Responsible, and Excellent. Reflect these values in your application by providing examples of how you embody them in your work.
How to prepare for a job interview at Welwyn Hatfield
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Housing Transactions Officer. Familiarise yourself with rent accounting processes and the importance of customer service in this role, as it will help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that demonstrate your commitment to excellent customer service. Be ready to discuss how you've handled challenging situations and provided solutions to customers.
✨Emphasise Collaboration
Since the council values collaboration, think of instances where you've worked effectively in a team. Highlight your ability to communicate openly and work towards common goals, which aligns with their core values.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the council's values. This shows your genuine interest in the position and helps you assess if the organisation is the right fit for you.
