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- Tasks: Support residents in housing difficulties with compassionate and efficient assistance.
- Company: Welwyn Hatfield Borough Council, dedicated to community support and service.
- Benefits: Competitive salary, flexible working, generous leave, and a supportive work environment.
- Other info: Hybrid working model with excellent career progression opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a vital role.
- Qualifications: Good education, strong IT skills, and experience in customer service are essential.
The predicted salary is between 28426 - 30324 £ per year.
Welwyn Hatfield Borough Council is looking for a Housing Needs Administrator to join our Housing Options service. This is a vital frontline role supporting residents who may be experiencing housing difficulty and requiring clear, compassionate and efficient assistance.
You will provide high-quality administrative and technical support to the Housing Needs Team, helping ensure a responsive, accurate and customer-centred service. You’ll be the first point of contact for many customers, dealing with enquiries by telephone, email and in person, while also supporting key housing processes and maintaining accurate records.
The role involves working with sensitive personal information, supporting locally agreed schemes, and liaising with internal teams and partner agencies to help resolve housing-related issues.
Key responsibilities:- Providing professional, customer-focused administrative support to the Housing Options service
- Responding to enquiries from residents in a responsive, accurate and compassionate manner
- Maintaining and updating customer records across IT and case management systems
- Supporting officers and managers with complaints, Member enquiries and partnership working
- Liaising with colleagues, temporary accommodation providers and other services to resolve issues
- Responsibility for maintaining financial records and conducting finance administrative tasks
- Ensuring compliance with data protection, equality and housing legislation at all times
It is essential the postholder has a good general standard of education, including GCSE Math and English (or equivalent), strong IT skills, including confidence using Microsoft Word, Excel and Outlook. You will have experience in a customer-facing role with excellent written and verbal communication skills. You will have the ability to work to deadlines and use initiative to solve problems. You will understand equality, diversity and data protection principles.
Experience within housing, local government or a similar public service environment would be an advantage but is not essential. The role is hybrid with the expectation of attending the office at least twice a week. The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.
If you are passionate about helping people and assisting those in housing need and thrive under pressure and enjoy team working – we want to hear from you.
We offer the Local Government Pension Scheme, which is a defined benefits scheme, an attractive working environment in the heart of Welwyn Garden City, flexible working, free parking, access to electric pool cars, and a minimum of 25 days annual leave each year.
Our CORE values — Collaborative, Open, Responsible, Excellent — guide everything we do.
Please note we do not provide sponsorship for employment in the UK. We recommend downloading the role profile as this will be unavailable online once the vacancy closes. We reserve the right to close this vacancy early if we receive a high volume of suitable applications. Early application is therefore encouraged.
Closing date for applications is 17 May 2026. Remote assessments will be held 27 May 2026. Face to face interviews will be held on 4 June 2026.
Housing Needs Administrator employer: Welwyn Hatfield
Contact Detail:
Welwyn Hatfield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Needs Administrator
✨Tip Number 1
Get to know the company! Research Welwyn Hatfield Borough Council and their Housing Options service. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for residents, being able to convey information clearly and compassionately is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the team dynamics. They might share tips that could give you an edge during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team. Don’t forget to highlight your customer service experience and IT skills!
We think you need these skills to ace Housing Needs Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Housing Needs Administrator role. We want to see how you can bring value to our team, so don’t hold back on showcasing your relevant experience!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively with residents.
Highlight Your IT Proficiency: We’re looking for someone who’s confident using Microsoft Word, Excel, and Outlook. Make sure to mention any relevant IT skills or experiences that show you can handle the administrative tasks required in this role.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we get a lot of suitable applications, so get your application in through our website as soon as you can!
How to prepare for a job interview at Welwyn Hatfield
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a Housing Needs Administrator. Familiarise yourself with the key tasks like providing customer-focused support and maintaining accurate records. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves dealing with residents and internal teams, practice articulating your thoughts clearly and compassionately. Prepare examples from your past experiences where you've successfully handled customer enquiries or resolved issues, as this will highlight your ability to communicate effectively.
✨Demonstrate Your IT Proficiency
Brush up on your Microsoft Word, Excel, and Outlook skills before the interview. Be ready to discuss how you've used these tools in previous roles, especially in managing records or financial tasks. Showing confidence in your IT abilities will reassure them that you can handle the administrative aspects of the job.
✨Emphasise Your Team Spirit
The Housing Needs Administrator role requires collaboration with various teams and agencies. Share examples of how you've worked well in a team environment, especially under pressure. Highlighting your collaborative nature will align with their CORE values and show that you're a good fit for their culture.