At a Glance
- Tasks: Manage admin tasks, customer calls, and support the Housing Estates Services Manager.
- Company: Join Welwyn and Hatfield Borough Council, dedicated to enhancing community wellbeing.
- Benefits: Enjoy hybrid working, a competitive salary, and opportunities for progression.
- Other info: Applications close on 27 July 2025; remote assessments on 1 August 2025.
- Why this job: Be part of a vibrant team focused on making a positive impact in the community.
- Qualifications: Experience in housing or customer service, strong problem-solving skills, and a full UK driving licence required.
The predicted salary is between 27544 - 29383 £ per year.
Job Introduction
(RP0017)
Fixed Term Contract to December 2026
Starting salary £27,544 with potential progression to £29,383 on achieving designated skills and experience
37 hours per week (4 days in the office/hybrid working)
We have an exciting opportunity for a Housing Estate Services Support Officer to join our team.
At Welwyn and Hatfield Borough Council we work hard to improve the lives and wellbeing of our tenants and leaseholders through a sense of community where people feel safe in their neighbourhoods and which they can enjoy and take pride in.
The main focus of this role will be the management of administration tasks, taking customer calls and writing letters and emails within the office.You will be assisting the Housing Estates Services Manager and Neighbourhood team with onsite inspections and contract management across Welwyn and Hatfield.
You will be a motivated individual, customer focused and proactive.You will provide a high-quality administration service to support the delivery of the neighbourhood and estate management functions across the borough.
We are looking for someone who has an understanding of what great customer service involves and a commitment to delivering outstanding results.
We are looking for someone with:
- Experience of working in the housing sector, helpdesk environment or a similar customer facing role with strong customer care skills.
- Experience of delivering a high standard of customer service with demonstrable initiative and problem-solving skills.
- Able to prioritise their workload to meet deadlines but is flexible enough to meet the needs of the business.
- Experience of raising and processing orders.
- Experience of working collaboratively and building successful working relationships with key stakeholders, partners and customers.
- A full UK driving licence and have access to a vehicle.
You will join a forward-thinking Council that puts their customers first. We know that in order to provide the best for our residents and visitors, we need to do the same for our people.We have set out to make our workplaces vibrant and happy places to be, places where our people feel safe, content and valued.
Our CORE values—Collaborative, Open, Responsible, Excellent—guide everything we do.
If you are passionate about helping people and enjoy working in a fast-paced environment alongside a great team – we want to hear from you.
Applications close on 27 July 2025
Remote assessments will be held on 1 August 2025
Interviews will be held on 8 August 2025
- Salary Starting salary £27,544pa with potential progression to £29,383pa on achieving designated skills and experience
- Frequency Annual
- Job Reference welhat/TP/100/316
- Contract Type Fixed Term
- Closing Date 27 July, 2025
- Job Category Housing & Tenancy Management
- Business Unit Housing Operations
Housing Estates Support Officer (RP0017) in Welwyn Garden City employer: Welwyn Hatfield
At Welwyn and Hatfield Borough Council, we pride ourselves on being an excellent employer that prioritises the wellbeing of our staff as much as that of our residents. With a vibrant work culture rooted in our CORE values—Collaborative, Open, Responsible, Excellent—we offer meaningful career growth opportunities and a supportive environment where your contributions truly matter. Join us in making a difference in the community while enjoying a flexible hybrid working model and a commitment to professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Estates Support Officer (RP0017) in Welwyn Garden City
✨Tip Number 1
Familiarise yourself with the local housing sector and the specific challenges faced by tenants and leaseholders in Welwyn and Hatfield. This knowledge will help you demonstrate your understanding of the community's needs during interviews.
✨Tip Number 2
Highlight any previous experience in customer service roles, especially in housing or helpdesk environments. Be ready to share specific examples of how you've successfully resolved customer issues or improved service delivery.
✨Tip Number 3
Prepare to discuss your organisational skills and how you prioritise tasks. Think of instances where you've managed multiple responsibilities effectively, as this role requires flexibility and the ability to meet deadlines.
✨Tip Number 4
Showcase your ability to build relationships with stakeholders. Consider preparing examples of how you've collaborated with others in past roles, as teamwork is essential for success in this position.
We think you need these skills to ace Housing Estates Support Officer (RP0017) in Welwyn Garden City
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and required skills for the Housing Estates Support Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience:Emphasise any previous experience in the housing sector or customer-facing roles. Provide specific examples of how you have delivered high-quality customer service and solved problems effectively.
Showcase Your Skills:Make sure to mention your administrative skills, ability to prioritise tasks, and experience with order processing. Use bullet points to make these skills stand out in your CV and cover letter.
Craft a Strong Cover Letter:Write a compelling cover letter that reflects your passion for helping people and your commitment to delivering outstanding results. Mention how your values align with the Council's CORE values: Collaborative, Open, Responsible, Excellent.
How to prepare for a job interview at Welwyn Hatfield
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you went above and beyond to assist customers, demonstrating your commitment to outstanding service.
✨Demonstrate Problem-Solving Abilities
The job requires strong problem-solving skills. Think of scenarios where you successfully resolved issues or improved processes. Be ready to explain your thought process and how you approached these challenges.
✨Understand the Housing Sector
Familiarise yourself with current trends and challenges in the housing sector. Showing that you have a solid understanding of the industry will impress the interviewers and demonstrate your genuine interest in the role.
✨Emphasise Team Collaboration
This position involves working closely with various stakeholders. Prepare to discuss your experience in collaborative environments and how you build successful working relationships. Mention any specific projects where teamwork was essential to achieving results.
