At a Glance
- Tasks: Manage income recovery and assist tenants facing financial difficulties.
- Company: Welwyn Hatfield Borough Council, committed to improving lives in the community.
- Benefits: Starting salary of £38,350, flexible working, 25 days leave, and a pension scheme.
- Other info: Hybrid role with a supportive team and opportunities for professional growth.
- Why this job: Make a real difference in your community while developing your career in finance.
- Qualifications: Experience in income management or debt recovery and excellent customer service skills.
The predicted salary is between 38350 - 41254 £ per year.
Starting salary £38,350pa with potential progression to £41,254pa on achieving designated skills and experience.
37 hours per week (hybrid working arrangements). Permanent contract.
With over 9000 homes in our Borough, we want to continue to provide the very best services to our tenants. In this key role, it will be up to you to deliver a patch-based income management service that makes this part of our plan happen. The aim of the role is to recover outstanding money as efficiently as possible as well as assisting the council’s tenants who find themselves in financial difficulties.
You’ll deliver our promise of being a high-quality landlord, maximising our income by providing an efficient and customer-focused income recovery service responsible for collecting over £50 million in rent each year. You will manage the complete arrears recovery process for a caseload across a patch of properties taking legal action, preparing court documents, representing the council in court and carrying out evictions.
To be successful in this role you'll need:
- Experience in income management or debt recovery/collection.
- Experience of instigating and taking legal action to recover rent arrears.
- Up to date knowledge of Housing Legislation and related case law and good technical knowledge of income recovery processes.
- Excellent customer service skills.
- A working knowledge of welfare benefits.
- To be a self-starter with a proactive approach and possess the ability to work without close supervision.
- Effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.
It’s an exciting time to join the team at Welwyn Hatfield as we are on a journey of transforming our services with the aim of improving the lives of everyone who lives and works in the Borough. The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post. The postholder will have a full UK driving licence and access to a vehicle.
We are committed to safer recruitment, safeguarding, and promoting the welfare of children, young people and vulnerable adults. This post is subject to a basic DBS check. The role is hybrid with the expectation of attending the office 3 days a week, dependent on service needs.
Our CORE values—Collaborative, Open, Responsible, Excellent—guide everything we do. We offer the Local Government Pension Scheme, which is a defined benefits scheme. You will work in an attractive working environment in the heart of Welwyn Garden City. We offer flexible working, free parking, access to electric pool cars, and a minimum of 25 days annual leave each year.
Please note we do not provide sponsorship for employment in the UK.
Closing date for applications is 28 June 2026. Remote assessments will be held on 1 July 2026. Face to face Interviews will be held on 3 July 2026.
Income Officer (P01741) in Hatfield employer: Welwyn Hatfield
At Welwyn Hatfield Borough Council, we pride ourselves on being an excellent employer, offering a supportive work culture that values collaboration, openness, responsibility, and excellence. With a competitive starting salary and opportunities for progression, our Income Officer role provides meaningful work in a vibrant community, alongside benefits such as flexible working arrangements, generous annual leave, and access to the Local Government Pension Scheme. Join us in making a positive impact on the lives of our tenants while enjoying a fulfilling career in the heart of Welwyn Garden City.
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer (P01741) in Hatfield
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We think you need these skills to ace Income Officer (P01741) in Hatfield
Some tips for your application 🫡
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✨Brush Up on Financial Analysis Skills
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