Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Income & Home Ownership Team with administrative tasks and tenant account management.
- Company: Join Welwyn Hatfield Borough Council, a collaborative and ambitious local authority.
- Benefits: Enjoy flexible working, generous leave, and a solid pension scheme.
- Why this job: Make a real difference in your community while developing your skills in a supportive environment.
- Qualifications: Experience in administration or accounts, plus strong communication and teamwork skills.
- Other info: Hybrid role with a vibrant office atmosphere in Hatfield Town Centre.
The predicted salary is between 27556 - 27987 £ per year.
Starting salary £27,556pa with progression to £27,987pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance).
37 hours per week (hybrid working). Permanent contract.
At Welwyn Hatfield Borough Council we are looking for a motivated Housing Account Assistant to join our Income & Home Ownership Team, providing high quality administrative and front-of-house support for our busy Hatfield office.
As a Housing Accounts Assistant, you will play a vital role in supporting the whole team. You’ll deliver our promise of being a high-quality landlord through efficient administration of our tenant and leaseholder accounts that supports the Income, Home Ownership and Rent Transaction Teams through high quality administrative and technical support, taking the lead on allocated administrative processes as necessary. The role is hybrid with a minimum of 3 days office attendance per week.
We are looking for someone who has:
- Previous experience of working in administration or an accounts environment
- Excellent verbal and written communication skills, with the ability to handle face-to-face and telephone queries
- The ability to prioritise tasks to meet competing deadlines and be able to work both independently and as part of a team
- Excellent interpersonal skills and ability to maintain confidentiality
What we can offer you:
- A unique working environment in the heart of Hatfield Town Centre
- Flexible working arrangements for that work life balance
- Local Government benefits including pension scheme and generous annual leave allowance
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.
If you are interested in working in an ambitious authority, working collaboratively with dedicated officers, we want to hear from you.
Our CORE values—Collaborative, Open, Responsible, Excellent—guide everything we do.
Please note that we do not offer sponsorship for employment in the UK.
Closing date for applications is 12 April 2026. Remote assessments will be held on 16 April 2026. Interviews will be held 21 April 2026.
Housing Accounts Assistant (P01581) in Hatfield employer: Welwyn Hatfield
Contact Detail:
Welwyn Hatfield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Accounts Assistant (P01581) in Hatfield
✨Tip Number 1
Get to know the company! Research Welwyn Hatfield Borough Council and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be handling face-to-face and telephone queries, it’s crucial to be clear and confident. Try role-playing with a friend or family member to get comfortable with potential questions.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you prioritise tasks and manage deadlines. Think of examples from your past experience where you successfully juggled multiple responsibilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier for you to prepare.
We think you need these skills to ace Housing Accounts Assistant (P01581) in Hatfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Accounts Assistant role. Highlight your previous experience in administration or accounts, and show how your skills align with the job description. We want to see how you can contribute to our team!
Show Off Your Communication Skills: Since excellent verbal and written communication is key for this role, don’t shy away from showcasing these skills in your application. Use clear and concise language, and make sure to proofread for any errors. We appreciate attention to detail!
Demonstrate Your Team Spirit: We’re looking for someone who can work both independently and as part of a team. In your application, share examples of how you've successfully collaborated with others in past roles. This will help us see that you embody our CORE values.
Apply Through Our Website: To make sure your application gets to us, apply directly through our careers page. It’s the best way to ensure we receive all your details correctly. Plus, you can check out all the benefits we offer while you're there!
How to prepare for a job interview at Welwyn Hatfield
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Accounts Assistant. Familiarise yourself with the responsibilities mentioned in the job description, especially around administrative support and handling tenant queries. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Communication Skills
Since excellent verbal and written communication skills are key for this role, prepare examples of how you've successfully handled face-to-face or telephone queries in the past. Practising your responses can help you articulate your thoughts clearly during the interview.
✨Demonstrate Team Spirit
This position requires both independent work and teamwork. Think of instances where you've collaborated effectively with others or taken the lead on a project. Be ready to discuss how you prioritise tasks and manage deadlines while working as part of a team.
✨Embrace the CORE Values
Welwyn Hatfield Borough Council values collaboration, openness, responsibility, and excellence. Reflect on how these values resonate with you and prepare to share examples from your experience that align with them. This will show that you’re a good cultural fit for the organisation.