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- Tasks: Manage planning applications and enforcement investigations in a dynamic team.
- Company: Welwyn Hatfield Borough Council, striving to be the best planning authority in Hertfordshire.
- Benefits: Competitive salary, flexible working, free parking, and generous annual leave.
- Other info: Enjoy a supportive environment with opportunities for professional growth.
- Why this job: Make a real difference in your community while developing your career in planning.
- Qualifications: Strong communication skills, IT proficiency, and a full UK driving licence required.
The predicted salary is between 28426 - 37464 £ per year.
Salary £28,426pa with progression to £37,464pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance). Career Grade Scheme with appointment level dependent on experience. 37 hours per week (hybrid working). Permanent contract.
Welwyn Hatfield Borough Council are committed to becoming the best planning authority in Hertfordshire. As part of this vision, we currently have an exciting opportunity for a Career Grade Assistant Planning Enforcement Officer to Planning Enforcement Officer. In this role, you’ll enjoy the challenge of working in a small but busy team, with opportunities to work on both rural and urban projects.
You will have primary responsibility for managing your own case load of applications and enforcement investigations, which will include:
- Dealing with complaints arising under planning legislation and the Estate Management Scheme
- Carrying out site inspections
- Dealing with requests, complaints and enquiries received
- Compiling and updating comprehensive enforcement records
- Attending appeals and court as and when required
To be successful in this role, you will need excellent communication skills and be able to work in an ordered and logical way. Along with front line customer service experience, you will need excellent IT skills, keep accurate data records, and be flexible to support the service. You will have a full UK driving licence and access to a car. The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.
Our CORE values guide everything we do – Collaborative, Open, Responsible, Excellent. We offer the Local Government Pension Scheme, which is a defined benefits scheme, an attractive working environment in the heart of Welwyn Garden City, flexible working, free parking, access to electric pool cars, and a minimum of 25 days annual leave each year.
For an informal discussion about the role, please contact Megan Taylor. Please note that we do not provide sponsorship for employment in the UK. We recommend downloading the role profile as this will not be available online once the vacancy closes.
Closing date for applications is 17 May 2026. Remote assessments will be held on 22 May 2026. Face to face interviews will be held on 3 June 2026.
Career Grade Assistant Planning Enforcement Officer to Planning Enforcement Officer (P00994) employer: Welwyn Hatfield
Contact Detail:
Welwyn Hatfield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Career Grade Assistant Planning Enforcement Officer to Planning Enforcement Officer (P00994)
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on Welwyn Hatfield Borough Council and their planning projects. This will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to planning enforcement and customer service. Think about examples from your past experiences that highlight your skills and how they align with the job requirements.
✨Tip Number 3
Dress the part! Even if the interview is hybrid or remote, make sure you look professional. It shows respect for the opportunity and helps you feel more confident during the conversation.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Career Grade Assistant Planning Enforcement Officer to Planning Enforcement Officer (P00994)
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a candidate and tailor your application to highlight how your skills and experience match our needs.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Highlight Relevant Experience: When detailing your experience, focus on roles or tasks that relate directly to planning enforcement or customer service. We want to see how your background makes you a great fit for our team, so be specific!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly and is considered promptly. Don’t miss out on this opportunity!
How to prepare for a job interview at Welwyn Hatfield
✨Know Your Planning Legislation
Familiarise yourself with the key planning legislation and enforcement processes relevant to the role. This will not only help you answer technical questions but also demonstrate your commitment to understanding the field.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with the public or resolved complaints in previous roles. Highlighting your front-line customer service experience will be crucial, as this role requires excellent communication abilities.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your workload and keep accurate records. Bring examples of how you've successfully handled multiple cases or projects simultaneously, showcasing your ability to work in an ordered and logical way.
✨Embrace the CORE Values
Research Welwyn Hatfield Borough Council's CORE values: Collaborative, Open, Responsible, Excellent. Think of specific instances where you've embodied these values in your work, as aligning with their ethos will make you a strong candidate.