Neighbourhood Officer in Welwyn Garden City

Welwyn Garden City Full-Time No home office possible

Job Introduction

Neighbourhood Officer

Fixed term contract until 31 March 2026

37 hours per week (hybrid working)

Starting salary £38,350pa with progression to £41,254pa through annual increments subject to satisfactory service

Can you make a difference?

Our community is at our heart. We are committed to supporting the people who live in our homes, the communities we serve and those we work with. Are you ready to make a difference in people\’s lives? If so, we have the perfect opportunity for you We are currently looking for a dedicated Neighbourhood Officer to join our team.

We are seeking a Neighbourhood Officer who can proactively lead the delivery of a customer-focused service for a patch of properties in the Borough. You\’ll deliver a high-quality housing and tenancy service, delivering excellent services to the community and help to create sustainable and thriving neighbourhoods.

You will be encouraged to be innovative in the delivery of neighbourhood services, with a solution focused approach to overcome challenges and contribute to thriving communities, as well as helping deliver an exceptional \’first point of contact resolution\’ customer experience.

We are looking for someone who:

Has experience of working in the housing sector or similar role
Has experience of working in a customer facing role with strong customer care skills.
Has experience of delivering a high standard of customer service with demonstrable initiative and problem-solving skills.
Has experience of working collaboratively building successful working relationships with key stakeholders, partners and customers.
Has experience of Safeguarding, raising concerns through policies and procedures.
Has good IT skills.
Has a full UK driving licence and access to a vehicle.

Our Values

Our Values are important to us and we\’re looking for someone who can live our values and help embed them into the services we deliver. Our values are Collaborative, Open, Responsible and Excellent.

We do not provide visa sponsorship for employment in the UK.

Closing date for application is 14 December 2025.

Remote assessments will be held on 17 December 2025.

Face to face interviews will be held on 23 December 2025.