HR and OD Support Officer (RP0062) in Welwyn Garden City

Starting salary £30,756pa with progression to £34,011pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance). 37 hours per week (hybrid working). Permanent contract.

Welwyn Hatfield Borough Council are looking to appoint a Human Resources and Organisational Development Support Officer to join our HR Team. The successful candidate will provide administrative support to the Human Resources and Organisational Development team, with a particular focus on Recruitment and Learning & Development. This will include:

• Responding to routine enquiries through the shared inboxes
• Drafting correspondence
• Taking notes at meetings
• General office duties
• Producing purchase orders
• Processing invoices
• Managing year end
• Updating the HR systems and maintaining their databases
• Assisting with the administrative tasks of the recruitment process including facilitating assessments, arranging interviews, and supporting the administration management of the recruitment portal
• Administering the Learning Management System along with booking and scheduling training courses
• Producing reports and analysing data
• Coordinating and facilitating the quarterly Corporate Induction for new starters

In this role you must have an eye for detail, be highly organised, and be an effective communicator both written and verbally. You must be adept at switching priorities and have excellent time management skills. You will at times deal with confidential matters, so discretion is very important. The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.

You will be working in the heart of Welwyn Garden City in our vibrant office. We offer flexible working to achieve a good work-life balance, generous annual leave, and discounts to the council-owned leisure facilities. Our CORE values - Collaborative, Open, Responsible, Excellent - guide everything we do!

Please note we do not offer sponsorship for employment in the UK. The closing date for applications is 1 February 2026. Remote assessments will be held on 5 February 2026. Face-to-face interviews will be held on 12 February 2026.

Responsibilities

• Provide administrative support to the HR and Organisational Development team with a focus on Recruitment and Learning & Development.
• Respond to routine enquiries through shared inboxes; draft correspondence; take notes at meetings; perform general office duties.
• Produce purchase orders, process invoices, manage year end, and update HR systems and databases.
• Assist with recruitment tasks including facilitating assessments, arranging interviews, and managing the recruitment portal.
• Administer the Learning Management System, book and schedule training courses, and produce reports/analyses.
• Coordinate and facilitate the quarterly Corporate Induction for new starters.

Qualifications and attributes

• Eye for detail; highly organised; effective written and verbal communication.
• Ability to switch priorities and manage time effectively.
• Discretion with confidential matters.
• Confident in speaking with members of the public and providing advice in accurate spoken English.
• Experience providing high-level administrative support to a team, with a focus on HR processes preferred.

Working arrangements and benefits

• Hybrid working; heart of Welwyn Garden City office; flexible working to support work-life balance; generous annual leave; discounts to council-owned leisure facilities.