At a Glance
- Tasks: Lead and shape neighbourhood services for 9,000 council homes, enhancing tenant satisfaction.
- Company: Welwyn Hatfield Borough Council, committed to community and high-quality service.
- Benefits: Flexible working, free parking, 25+ days leave, and a strong pension scheme.
- Other info: Hybrid role with vibrant workplace culture and excellent career development opportunities.
- Why this job: Make a real impact in housing services and improve lives in your community.
- Qualifications: CIH level 4 qualification and experience in Neighbourhood Services required.
The predicted salary is between 50000 - 60000 £ per year.
We are looking for a proactive and enthusiastic senior housing professional to lead our neighbourhoods service comprising tenancy management in our 9,000 council homes. This is an exciting opportunity to strategically and operationally lead and shape the Neighbourhood Service to further develop service outcomes and customer satisfaction for our tenants.
About the role: The Head of Neighbourhoods role sets the overall strategic direction to deliver excellent landlord service functions including tenancy and low level ASB interventions and enforcement, tenancy sustainment, estate management, neighbourhood improvements and complaint management and co-ordination. You will have strong operational leadership skills in managing performance, complaints and customer-focused services. The post holder will work effectively in collaboration with other departments, external partners and stakeholders to support the delivery of high quality, effective services to our customers, aligned to the achievement of the Council’s aims and objectives.
About you: We are seeking a professional holding the CIH level 4 qualification with significant knowledge and experience within Neighbourhood Services and regulation. The post holder will have a track record of delivering high quality services and continuous improvement. You will bring a passion for your service area with an excellent approach to customers and stakeholders, performance management skills and an innovative approach. This is a high-impact role at the heart of our housing services and offers the opportunity to shape service standards for our customers. The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post. The postholder will have a full UK driving licence and access to a vehicle. The role is hybrid with the expectation of attending the office a minimum of 3 days a week, dependent on service requirements. Occasional out of hours working will be required to meet the needs of the service. This post is politically restricted.
About us: Community is at the Heart of what we do. Welwyn Hatfield includes the two towns of Welwyn Garden City and Hatfield. The Council is ambitious about providing high quality services to residents in a modern, efficient and effective way. We know that in order to provide the best for our residents and visitors, we need to do the same for our people. We have set out to make our workplaces vibrant and happy places to be, places where our people feel safe, content and valued. You will work in an attractive working environment in the heart of Welwyn Garden City. We offer flexible working, free parking, access to electric pool cars, and a minimum of 25 days annual leave each year. You can see our full list of employee benefits on our careers site here My Rewards – Careers. We offer the Local Government Pension Scheme, which is a defined benefits scheme. Curious about how much a pension with Welwyn Hatfield Borough Council could be worth? Take a look at this public sector pension calculator to find out. Our CORE values — Collaborative, Open, Responsible, Excellent — guide everything we do.
For an informal conversation about the role, please contact Sue McDaid; Executive Director (Resident Services and Climate Change) at s.mcdaid@welhat.gov.uk. Please note we do not provide sponsorship for employment in the UK. We recommend downloading the role profile as this will not be available online once the vacancy closes. Closing date for applications is 5 July 2026. Remote assessment will be held on 8 July 2026. Face to face interviews will be held on 14/17 July 2026.
Head of Neighbourhoods in Welwyn Garden City employer: Welwyn Hatfield Borough Council
At Welwyn Hatfield Borough Council, we pride ourselves on being an excellent employer that values community and employee well-being. Our vibrant work culture fosters collaboration and innovation, offering flexible working arrangements, generous annual leave, and a supportive environment for professional growth. Join us in shaping high-quality housing services while enjoying the benefits of a modern workplace in the heart of Welwyn Garden City.
Contact Details:
Welwyn Hatfield Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Neighbourhoods in Welwyn Garden City
✨Dive into Local Government Events
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Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
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We think you need these skills to ace Head of Neighbourhoods in Welwyn Garden City
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Welwyn Hatfield Borough Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Welwyn Hatfield Borough Council
✨Get to Know Public Sector Values
Before your interview with Welwyn Hatfield Borough Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Welwyn Hatfield Borough Council.
