Starting salary £38,350pa with progression to £41,254pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance)
37 hours per week (hybrid working)
30 hours per week (hybrid working)
Permanent contract
Welwyn Hatfield Borough Council is seeking a committed and proactive Anti‑Social Behaviour (ASB) Officer to help keep our communities safe, resilient and supported.
You will play a key role in preventing and tackling anti‑social behaviour across the borough, working closely with residents, internal services and external partners to deliver effective, proportionate and victim‑focused interventions. This is a varied and rewarding role, ideal for someone who is confident managing complex casework and passionate about improving neighbourhoods.
Key responsibilities
- Investigate and manage reports of anti-social behaviour in line with relevant legislation, council policies and best practice
- Develop and implement action plans to resolve ASB issues, taking a problem‑solving and victim‑centred approach
- Gather evidence, conduct interviews, and prepare case files for legal action where necessary
- Work closely with partners including Housing, Police, Social Services, youth services and registered providers
- Use early intervention, warning letters, mediation and enforcement tools to prevent escalation
- Attend case conferences, multi‑agency meetings and court hearings as required
- Provide advice, guidance and regular updates to complainants and alleged perpetrators
- Maintain accurate case records and produce reports and correspondence to a high standard
What we’re looking for
It is essential that you have:
- Experience of working in an ASB, housing, community safety or enforcement‑related role
- Sound knowledge of ASB legislation, enforcement powers and good practice
- Ability to manage a demanding caseload and deal with challenging situations
- Excellent communication skills, both written and verbal
- Strong partnership‑working and negotiation skills
- Ability to work independently and take balanced, proportionate decisions
- Competent IT skills and experience using case management systems
It would be an advantage if you have:
- Experience of preparing cases for legal proceedings or court
- Knowledge of safeguarding procedures and risk assessment
- Experience of working within a local authority or housing environment
This post is subject to a police vetting clearance check.
The postholder will have a full UK driving licence and access to a vehicle as the role requires frequent travel across the borough.
If you feel that this role is for you, then please do apply!
Our CORE values—Collaborative, Open, Responsible, Excellent—guide everything we do.
We offer the Local Government Pension Scheme, which is a defined benefits scheme, an attractive working environment in the heart of Welwyn Garden City, flexible working, free parking, access to electric pool cars, and a minimum of 25 days annual leave each year. To view our full list of benefits, visit My Rewards – Careers
Please note we do not provide sponsorship for employment in the UK.
We recommend downloading the role profile as this will be unavailable once the vacancy closes.
Closing date for applications is 14 June 2026
Remote assessments will be held on 18 June 2026
Face to face interviews will be held on 24 June 2026
Contact Details:
Welwyn Hatfield Borough Council Recruitment Team
