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- Tasks: Support families in temporary accommodation with rent and welfare benefits.
- Company: Join Welwyn Hatfield Borough Council, dedicated to community support and development.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives during their toughest times.
- Qualifications: Full driving licence required; customer service focus and understanding of welfare benefits essential.
- Other info: Informal discussions available; applications close on 30 June 2025.
The predicted salary is between 27600 - 30200 £ per year.
Starting salary £33,363pa with potential progression to £36,301pa on achieving designated skills and experience. 37 hours per week (hybrid working).
Are you someone who enjoys assisting others? Are you able to find solutions for people? If so, this could be the ideal job for you! We are looking for a dedicated and empathetic individual to join our Temporary Accommodation Team. Working as part of a busy Housing Needs Team, across several locations, you will be helping families and vulnerable people whilst they reside in the Council's temporary accommodation. You will have the knowledge, flexibility and skills to deal with people from different backgrounds and situations.
As part of the Temporary Accommodation team, you will assist residents with maintaining their rent payments, making claims for welfare benefits and ensuring income maximisation. Safeguarding vulnerable people is at the heart of the service we provide, and you will be expected to have a sound understanding of safeguarding principles. You will have strong technical and working knowledge of welfare benefits and in particular the processes and entitlements to housing benefit.
Part of the role will involve referring to and liaising with partner organisations and actively participating in statutory and multi-agency case meetings such as professionals' meetings and child protection conferences as required. Our customers come from all backgrounds with different life experiences. When they approach us, they are often going through the most stressful time in their life. You will assist them in areas they are struggling and need support with. This team changes lives, and you can be part of that!
Applicants will need to have a full driving licence and use of a car as the role involves frequent travel between sites. Our CORE values—Collaborative, Open, Responsible, Excellent—guide everything we do. We value everyone who works with us, no matter what their role is. We are committed to supporting and developing our staff.
What the council is really looking for is someone with a true customer focus, an understanding of what great customer service involves and a commitment to delivering outstanding results.
If you would like to have an informal discussion about the role, please contact Dan Parsons, Temporary Accommodation Manager, on 01707 357618. Closing date for applications is 30 June 2025. Remote assessments to be held on 7 July 2025. Interviews will be held on 14 July 2025.
Tenancy Support Officer employer: Welwyn Hatfield Borough Council
Contact Detail:
Welwyn Hatfield Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Support Officer
✨Tip Number 1
Familiarise yourself with the principles of safeguarding and welfare benefits. Understanding these areas will not only help you in interviews but also demonstrate your commitment to supporting vulnerable individuals.
✨Tip Number 2
Network with professionals in the housing and social services sectors. Engaging with others in similar roles can provide valuable insights and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Prepare for potential scenario-based questions during the interview. Think about how you would handle various situations involving residents in temporary accommodation, showcasing your problem-solving skills and empathy.
✨Tip Number 4
Research Welwyn Hatfield Borough Council's CORE values and think about how your personal values align with them. Being able to articulate this connection during your interview can set you apart from other candidates.
We think you need these skills to ace Tenancy Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of a Tenancy Support Officer. Highlight your relevant experience in customer service and working with vulnerable individuals.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your knowledge of welfare benefits, safeguarding principles, and any previous roles that involved assisting others.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the challenges faced by residents in temporary accommodation. Use specific examples from your past experiences to demonstrate your empathy and problem-solving skills.
Highlight Your Values: In your application, mention how your personal values align with the council's CORE values: Collaborative, Open, Responsible, and Excellent. This will show that you are a good cultural fit for the team.
How to prepare for a job interview at Welwyn Hatfield Borough Council
✨Understand the Role
Make sure you have a clear understanding of what a Tenancy Support Officer does. Familiarise yourself with the responsibilities, especially around assisting vulnerable people and maintaining rent payments. This will help you answer questions confidently.
✨Show Empathy and Customer Focus
Since this role involves working with individuals going through tough times, demonstrate your empathy during the interview. Share examples from your past experiences where you've successfully supported others, highlighting your customer service skills.
✨Know Your Welfare Benefits
Brush up on your knowledge of welfare benefits, particularly housing benefit processes. Be prepared to discuss how you would assist residents in making claims and maximising their income, as this is a key part of the role.
✨Emphasise Teamwork and Collaboration
The council values collaboration, so be ready to talk about your experience working in teams. Mention any instances where you've liaised with partner organisations or participated in multi-agency meetings, showcasing your ability to work well with others.
