At a Glance
- Tasks: Help individuals and families find long-term accommodation while providing excellent customer support.
- Company: Join a supportive team dedicated to making a difference in housing and social welfare.
- Benefits: Enjoy flexible working, generous leave, and discounts on local leisure facilities.
- Other info: Work independently while enjoying the benefits of teamwork in a dynamic environment.
- Why this job: Make a real impact by helping people in challenging situations find stability.
- Qualifications: Passion for housing issues and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Liaise with Housing Options officers to help individuals and families move to longer‑term accommodation. Work independently, collaborate with team members, and maintain a strong customer focus in all activities.
Responsibilities
- Liaise with Housing Options officers to facilitate transitions to longer‑term accommodation.
- Support and advise households, including those exhibiting challenging or aggressive behaviour.
- Prioritise tasks within a limited time frame, always placing the welfare of the customer first.
- Work independently while recognising the benefits of teamwork and partnership working.
Qualifications
- An interest in housing and social welfare issues.
- Commitment to helping people in difficult circumstances.
- Excellent customer service skills.
- Ability to deal with households from a range of backgrounds, including those displaying challenging and/or aggressive behaviour.
- Confidence and capability to carry out a range of tasks within a limited time, prioritising the welfare of the customer.
- Strong independent worker with an understanding of team working and partnership working.
- Full driving licence and ability to use a car for frequent travel between sites.
- Clear communication skills with accurate spoken English.
Core Values
Collaborative, Open, Responsible, Excellent – guide everything we do.
Benefits
- Flexible working to support a good work‑life balance.
- Generous annual leave.
- Discount to council‑owned leisure facilities and other perks.
- Local Government Pension Scheme (defined benefits).
Contact Information
To discuss the role, please contact Dan Parsons, Temporary Accommodation Manager, by email.
Temporary Accommodation Officer (P01667) employer: Welwyn Hatfield Borough Council
As a Temporary Accommodation Officer, you will join a supportive and collaborative team dedicated to making a positive impact on the lives of individuals and families in need. Our organisation values flexibility, offering generous annual leave and a Local Government Pension Scheme, ensuring a healthy work-life balance while fostering professional growth and development. With a strong commitment to customer service and community welfare, we provide a rewarding environment where your contributions truly matter.
Contact Details:
Welwyn Hatfield Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Accommodation Officer (P01667)
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We think you need these skills to ace Temporary Accommodation Officer (P01667)
Some tips for your application 🫡
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How to prepare for a job interview at Welwyn Hatfield Borough Council
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of Welwyn Hatfield Borough Council resonates with you and share personal experiences that reflect your commitment to similar causes.
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Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
