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- Tasks: Join us as a Revenues and Benefits Client Officer, ensuring quality in housing benefits and council tax support.
- Company: Be part of Welwyn Hatfield Borough Council, known for high standards in service delivery.
- Benefits: Enjoy hybrid working, generous annual leave, and access to the Local Government Pension Scheme.
- Why this job: Make a real impact while developing your skills in a supportive environment with great work-life balance.
- Qualifications: IRRV qualification or equivalent experience in benefits legislation and processing is essential.
- Other info: Remote assessments on March 14, 2025, and interviews on March 20/21, 2025.
The predicted salary is between 37160 - 39974 £ per year.
Revenues & Benefits Client Officer
(P01451)
Starting salary £37,160 pro rata with potential progression to £39,974 pro rata on achieving designated skills and experience
18.5 hours per week (hybrid working)
Working in partnership with Liberata UK Ltd we have a history of delivering Revenues and Benefits to a high standard at Welwyn Hatfield Borough Council.
An exciting opportunity has arisen, and we are looking for a self-motivated IRRV qualified person with proven communication skills. Your knowledge and commitment will help shape the future development and success of our service and allow you to make an impact in a key role as a Revenues and Benefits Client Officer.
Working with the Council’s partner, you will ensure that contractual and statutory obligations are met through quality assurance checks on housing benefit, council tax support and council tax work undertaken; ensuring that quality and accuracy of data is maintained. With an ability to understand and interpret complex data, you will help to identify improved methods of performance and to establish and implement the best practice processes.
You will be IRRV qualified or have extensive equivalent experience. It is essential you have knowledge of benefits legislation and current experience processing benefits and council tax support. Effective communication skills and an understanding of good working practices to improve performance are also required. The role also involves close working with other Hertfordshire local authorities, Council services such as our Housing team, partners such as the Department for Work and Pensions and our Shared Anti-Fraud Service.
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.
Closing date for applications is 9 March 2025.
Remote assessments will be held 14 March 2025.
Interviews will be held on 20/21 March 2025.
About the Company In return, we can offer you:
- Central locations in the Borough with excellent public transport links and local amenities
- Automatic enrolment into the Local Government Pension Scheme (Career Average Pension Scheme)
- The opportunity to buy and sell annual leave to increase work-life balance flexibility
- Annual leave ranging from 25 to 33 days per year plus Bank Holidays (dependent on grade and length of service)
- Access to the Council’s Flexi Time Scheme (post dependent) to achieve a healthy work life balance
- A structured induction program from day 1 to support your success in your role
- 24 hour a day access to the Employee Assistance Scheme
- Cycle to Work Scheme
Please See Attached Documents on customer career site
Revenue and Benefits Client Officer (P01451), The Campus, Welwyn Garden City, Hertfordshire employer: Welwyn Hatfield Borough Council
Contact Detail:
Welwyn Hatfield Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue and Benefits Client Officer (P01451), The Campus, Welwyn Garden City, Hertfordshire
✨Tip Number 1
Familiarize yourself with the specific benefits legislation and council tax support processes relevant to the role. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the complexities of the position.
✨Tip Number 2
Network with current or former employees of Welwyn Hatfield Borough Council or Liberata UK Ltd. They can provide valuable insights into the work culture and expectations, which can be beneficial during your interview.
✨Tip Number 3
Prepare to discuss your experience with quality assurance checks and data interpretation. Be ready to share specific examples of how you've improved performance in previous roles, as this aligns closely with the responsibilities of the position.
✨Tip Number 4
Practice your communication skills, especially in providing clear and concise advice. Since the role involves interacting with the public, being able to convey complex information in an understandable way will be crucial.
We think you need these skills to ace Revenue and Benefits Client Officer (P01451), The Campus, Welwyn Garden City, Hertfordshire
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Revenues & Benefits Client Officer position. Highlight the key responsibilities and required qualifications, such as being IRRV qualified or having equivalent experience.
Tailor Your CV: Customize your CV to reflect your relevant experience in processing benefits and council tax support. Emphasize your communication skills and any previous roles that demonstrate your ability to work with complex data.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for applying and how your skills align with the role. Mention your understanding of benefits legislation and your commitment to quality assurance in service delivery.
Prepare for Remote Assessments: Since remote assessments will be held on 14 March 2025, practice articulating your thoughts clearly and confidently. Be ready to discuss your experience and how you can contribute to the success of the Revenues and Benefits team.
How to prepare for a job interview at Welwyn Hatfield Borough Council
✨Showcase Your IRRV Qualification
Make sure to highlight your IRRV qualification or equivalent experience during the interview. Discuss how your background has prepared you for the specific responsibilities of the Revenues and Benefits Client Officer role.
✨Demonstrate Communication Skills
Since effective communication is crucial, prepare examples of how you've successfully communicated complex information to clients or colleagues in the past. This will show your ability to converse with the public and provide accurate advice.
✨Understand Benefits Legislation
Brush up on current benefits legislation and be ready to discuss how it impacts your work. Showing that you are knowledgeable about the legal framework will demonstrate your commitment to quality assurance in the role.
✨Prepare for Data Interpretation Questions
Expect questions related to interpreting complex data. Be prepared to explain how you have used data analysis to improve performance in previous roles, as this aligns with the job's focus on quality and accuracy.
