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- Tasks: Support housing benefits and council tax processes while ensuring quality and accuracy.
- Company: Join Welwyn Hatfield Borough Council, a dedicated team focused on community service.
- Benefits: Enjoy hybrid working, flexible hours, and access to electric pool cars.
- Why this job: Make a real impact in your community while developing your skills in a supportive environment.
- Qualifications: IRRV qualification or equivalent experience in benefits legislation is essential.
- Other info: Part-time role with a salary progression based on skills and experience.
The predicted salary is between 30300 - 35800 £ per year.
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Welwyn Hatfield Borough Council provided pay range
This range is provided by Welwyn Hatfield Borough Council. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Revenues & Benefits Client Officer
(P01451)
Starting salary £38,350 pro rata (£19,175pa) with potential progression to £41,254 pro rata (£20,627pa) on achieving designated skills and experience
18.5 hours per week (hybrid working)
Working in partnership with Liberata UK Ltd we have a history of delivering Revenues and Benefits to a high standard at Welwyn Hatfield Borough Council.
An exciting opportunity has arisen, and we are looking for a self-motivated IRRV qualified person with proven communication skills. Your knowledge and commitment will help shape the future development and success of our service and allow you to make an impact in a key role as a Revenues and Benefits Client Officer.
Working with the Council’s partner, you will ensure that contractual and statutory obligations are met through quality assurance checks on housing benefit, council tax support and council tax work undertaken; ensuring that quality and accuracy of data is maintained. With an ability to understand and interpret complex data, you will help to identify improved methods of performance and to establish and implement the best practice processes.
You will be IRRV qualified or have extensive equivalent experience. It is essential you have knowledge of benefits legislation and current experience processing benefits and council tax support. Effective communication skills and an understanding of good working practices to improve performance are also required. The role also involves close working with other Hertfordshire local authorities, Council services such as our Housing team, partners such as the Department for Work and Pensions and our Shared Anti-Fraud Service.
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.
We can offer you a unique and attractive working environment in the heart of Welwyn Garden City, flexible working arrangements, access to electric pool cars, as well as the Local Government benefits including pension scheme and generous annual leave allowance.
If you are interested in working in an ambitious authority, working collaboratively with dedicated officers, and helping deliver an excellent service, we want to hear from you.
If you would like to have an informal discussion about the role, please contact Ingrid Johnson, Service Manager – Revenue, Benefits, and Fraud, at i.johnson@welhat.gov.uk
Please note that we do not offer sponsorship for employment in the UK.
Closing date for applications is 14 September 2025.
Remote assessments will be held 19 September 2025.
Interviews will be held on 2/3 October 2025.
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Revenue and Benefits Client Officer employer: Welwyn Hatfield Borough Council
Contact Detail:
Welwyn Hatfield Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue and Benefits Client Officer
✨Tip Number 1
Familiarise yourself with the specific benefits legislation relevant to the role. Understanding the nuances of housing benefit and council tax support will not only boost your confidence but also demonstrate your commitment to the position during discussions.
✨Tip Number 2
Network with professionals in the local government sector, especially those who work in revenues and benefits. Engaging with current employees or attending relevant events can provide you with insider knowledge and potentially valuable connections.
✨Tip Number 3
Prepare for the interview by practising your communication skills. Since effective communication is crucial for this role, consider role-playing scenarios where you explain complex data or legislation to a layperson.
✨Tip Number 4
Research Welwyn Hatfield Borough Council's recent initiatives and partnerships, particularly with Liberata UK Ltd. Showing that you are informed about their operations and goals can set you apart as a candidate who is genuinely interested in contributing to their success.
We think you need these skills to ace Revenue and Benefits Client Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Revenue and Benefits Client Officer position. Understand the key responsibilities, required qualifications, and skills needed, such as knowledge of benefits legislation and effective communication skills.
Tailor Your CV: Customise your CV to highlight relevant experience and qualifications that align with the job requirements. Emphasise your IRRV qualification or equivalent experience, and showcase any previous roles where you processed benefits or worked in a similar capacity.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are a great fit for the role. Mention specific examples from your past work that demonstrate your ability to handle complex data and improve performance, as well as your commitment to delivering high-quality service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your application is clear, concise, and professional, as attention to detail is crucial in this role.
How to prepare for a job interview at Welwyn Hatfield Borough Council
✨Know Your Legislation
Make sure you brush up on benefits legislation and council tax support regulations. Being able to discuss these topics confidently will show your expertise and commitment to the role.
✨Demonstrate Communication Skills
Prepare examples of how you've effectively communicated with clients or colleagues in the past. This role requires clear communication, so showcasing your ability to converse at ease will be crucial.
✨Showcase Data Interpretation Skills
Be ready to discuss your experience with interpreting complex data. Think of specific instances where you've identified improved methods of performance or implemented best practices.
✨Research the Council's Partnerships
Familiarise yourself with Welwyn Hatfield Borough Council's partnerships, especially with Liberata UK Ltd and other local authorities. Understanding their collaborative approach will help you align your answers with their values.