Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a customer-focused service to enhance community living and support residents.
- Company: Join a dedicated team committed to making a difference in people's lives.
- Benefits: Starting salary of £38,350pa with progression, hybrid working, and supportive environment.
- Why this job: Make a real impact in your community while developing your skills and career.
- Qualifications: Experience in housing or customer service, strong problem-solving skills, and good IT knowledge.
- Other info: Collaborative culture with opportunities for innovation and growth.
The predicted salary is between 38350 - 41254 £ per year.
Fixed-term contract until 30 September 2026, 37 hours per week (hybrid working). Starting salary £38,350pa with progression to £41,254pa through annual increments subject to satisfactory service.
We are committed to supporting the people who live in our homes, the communities we serve and those we work with. Are you ready to make a difference in people's lives? If so, we have the perfect opportunity for you! We are currently looking for a dedicated Neighbourhood Officer to join our team.
We are seeking a Neighbourhood Officer who can proactively lead the delivery of a customer-focused service for a patch of properties in the Borough. You’ll deliver a high-quality housing and tenancy service, delivering excellent services to the community and help to create sustainable and thriving neighbourhoods. You will be encouraged to be innovative in the delivery of neighbourhood services, with a solution focused approach to overcome challenges and contribute to thriving communities, as well as helping deliver an exceptional ‘first point of contact resolution’ customer experience.
Qualifications
- Has experience of working in the housing sector or similar role
- Has experience of working in a customer facing role with strong customer care skills
- Has experience of delivering a high standard of customer service with demonstrable initiative and problem-solving skills
- Has experience of working collaboratively building successful working relationships with key stakeholders, partners and customers
- Has experience of Safeguarding, raising concerns through policies and procedures
- Has good IT skills
- Has a full UK driving licence and access to a vehicle
Our Values
Our Values are Collaborative, Open, Responsible and Excellent.
We do not provide visa sponsorship for employment in the UK. Closing date for application is 15 March 2026. Remote assessments will be held on 19 March 2026. Face to face interviews will be held on 25 March 2025.
Neighbourhood Officer (RP0094) employer: Welwyn Hatfield Borough Council
Contact Detail:
Welwyn Hatfield Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer (RP0094)
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on their mission and how they support the community. This will help you tailor your answers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service scenarios! Since the role is all about delivering excellent services, think of examples from your past experiences where you’ve gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s really like to work there. Plus, it shows initiative and can give you a leg up!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a positive impact in the neighbourhoods we serve.
We think you need these skills to ace Neighbourhood Officer (RP0094)
Some tips for your application 🫡
Show Your Passion for Community: When writing your application, let us see your enthusiasm for making a difference in people's lives. Share any relevant experiences that highlight your commitment to community service and how you can contribute to thriving neighbourhoods.
Highlight Your Customer Care Skills: We want to know about your customer-facing experience! Be sure to mention specific examples where you've delivered excellent service and resolved issues effectively. This will show us you're the right fit for our customer-focused approach.
Be Innovative and Solution-Focused: In your application, don’t shy away from showcasing your problem-solving skills. Share instances where you’ve come up with creative solutions to challenges in previous roles, as this aligns perfectly with our values of being innovative and responsible.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the Neighbourhood Officer role. We can’t wait to hear from you!
How to prepare for a job interview at Welwyn Hatfield Borough Council
✨Know Your Neighbourhood
Before the interview, take some time to research the specific neighbourhoods you'll be working with. Understand the community's needs and challenges. This will show your potential employer that you're genuinely interested in making a difference and are proactive about understanding the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight situations where you resolved complaints or improved customer satisfaction. This is crucial for a Neighbourhood Officer, so make sure to emphasise your strong customer care skills.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you faced challenges and how you overcame them. Be ready to discuss your innovative approaches to problem-solving, especially in a housing context. This will illustrate your ability to contribute to thriving communities and deliver effective solutions.
✨Align with Their Values
Familiarise yourself with the company's values: Collaborative, Open, Responsible, and Excellent. During the interview, weave these values into your responses. Show how your personal values align with theirs, and provide examples of how you've embodied these principles in your previous roles.